of TripAdvisor Travelers recommend this hotel
"The Westin that Wasn't"
From the moment I arrived this was absent of any Westin charm or quality of service. Poor check-in "what time will you be leaving us"... literally asked. Room was Westin except shower barely worked, and no hot water in the morning. To shed my experience I thought I would grab breakfast- no one even acknowledged I came in, had to hail down a coffee. Honestly pathetic, for those looking for familiar quality service, stay away.
"Convenient location but service needs improving"
Of the two things a hotel really needs to get right the Westin didn't do a good job. Firstly some sleep. Getting to the room was delayed by an inefficient check in. OK not easy when a coach load of last minute bookings turned up after our flight was diverted. But they had at least three hours notice during which meal vouchers etc could have been prepared rather than doing this while we all waited (three to four minutes to check in each person, I timed it). The room was quite large with comfortable beds. I had to turn off very loud air con to stand a chance of sleep and then every time I nodded off there was noise from the corridor. Better sound proofing would help. Secondly a good breakfast. The selection was quite good with fresh items available on the buffet although it was soured by a server who clearly didn't enjoy her job and slopped the coffee into the cups. The best person I encountered here was the very cheery driver of the shuttle back to the airport.
"Quiet, comfortable and convenient"
We stayed here prior to a trip and used the park and fly service. We were very happy with our room. It was quiet, clean and very comfortable. Check-in and room service were fast and friendly. The shuttle service to the airport was easy to use.
Stayed at the Westin Toronto Airport hotel due to flight cancellations. The hotel was excellent. The front staff was very friendly and accommodating. The shuttle driver was very helpful. The rooms were big and spotless. There was a subway restaurant next door. I was given free wifi which I appreciated very much.
In this recently renovated Westin, we found the room, restaurant and especially the staff to be most welcoming. Yasir and his staff, like Jackie (she gave us some great information on Ireland) in the restaurant, made us feel at home. The rooms are comfortable and it has a nice pool. They also have their own airport shuttle service.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM