of TripAdvisor Travelers recommend this hotel
"Dated but excellent"
Yes, it doesn't look like your typical hotel from the outside and yes, it needs more updates, however we have been here once in November and again this week and happy to report their lobby looks wonderful with the new reno. The service as always is excellent, and the two people who work at night during the week are pretty funny. The rooms are comfortable, beds are nice (after a few extra pillows). The pool could use a spruce up and the gym could stand warmer lighting, but all in all, good hotel in a great location ( super close to airport and freeway access). If you're heading downtown, the new UP EXPRESS is pretty awesome.
"Comfy bed, friendly staff, nice hotel"
I stayed in this hotel for a night before a big exam that was held close to it. I was so stressed, but this hotel made my stay perfect that night. The sound isolation is perfect and I wasn't able to hear the planes. First, I was given a room next to the ice machine which was extremely noisy. I called to complain and immediately I was given a room and they made sure it was away from elevators or any noise. The room size was good. I ordered in-room dinner and it was very good. They had a section in the menu for "sleep-well" food for tasty light options before bed which I found interesting. The bed was very comfy. Lets say I was able to destress before my exam. The staff was AMAZING. I woke up hungry at 4:30 am, and I guess the exam stress was overwhelming aso I called the reception asking for a banana looool they sent me 2 immediately, no charge. Breakfast was good. The hotel is recently renovated so everything is new and nice.
"Nice modern hotel"
We were stranded in Toronto due to a snow storm. This hotel was close to airport and offered a great shuttle service. All drivers were excellent, friendly and kind. The rooms were very modern, each room had a connecting door we could use as we were a party of 4 couples. However it then made it noisy. Wifi was available but at a daily rate, 9.99 per day... really guys what decade are you in... no need to nickle and dime us to death, just put it on the cost of hotel room. It is close to several restaurants but the dine 2 doors away was fantastic!
Last time we where there it was under construction and know it it is complete and top notch except the huge picture behind the bed headboard . Way to large and hidous. but close to alot of restraunts.
"The Westin that Wasn't"
From the moment I arrived this was absent of any Westin charm or quality of service. Poor check-in "what time will you be leaving us"... literally asked. Room was Westin except shower barely worked, and no hot water in the morning. To shed my experience I thought I would grab breakfast- no one even acknowledged I came in, had to hail down a coffee. Honestly pathetic, for those looking for familiar quality service, stay away.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM