of TripAdvisor Travelers recommend this hotel
"Just what we needed!"
After spending a pleasant holiday at Niagara on the Lake we had a 7.30 am flight home so we chose this Hotel to spend our last night. We were very glad we did as the price was right, the room was first rate and the food was excellent. All of the staff was very helpful and courteous especially the shuttle driver who took us to the airport. You will be happy with this place.
"2 month stay"
I stayed in this hotel for 2 months when My house flooded and insurance covered it. Let me tell you the rooms were the best rooms on the airport strip hands down. I also stayed the penthouse suite at the holiday inn and that was 4x bigger but lesser quality
Spent last 4 days. Unfortunately no AC for 3 days. They did try and repair it, but to no avail. Parking lot a disaster (under construction) The 2 gents in the lobby bar were fantastic for after conference cocktail. Friendly and attentive. I am a Gold SPG member and hope for a better room experience next time.
"Issues with air conditioning. Well handled by management."
Travelling with my son for his hockey tournament May 2017. Hotel is clean and beautiful with nice room on wood floor. Woke up 4 am in the morning when room temperature became less comfortable and my son complains. We were given another room with heating after discussion with overnight staff and finally a call with SPG customer service. Well, no heating in the assigned second room either. Went back to original room and give up a needed rest. The issue seems to be central air conditioning control leaving some rooms without temperature control during season transition. Well, all was bad till Yasir and front desk manager learned about the issue in the morning. They not only apologized but also went out of their way to accommodate the breakfast and hotel fare. The way they handled the issue is professional and fitting the SPG expectations. In all, the staff needs more training while the management is doing its best to maintain the level of service.
"good value for price"
we usually overnight before taking a vacation. The rooms are large with 1 bedroom. Some of the furniture is dated and wrecked. The rooms could use some updating. There are a few restaurants in the area. The gift shop has lots of essentials in case you forget something. About a 5 min drive to the airport. We would stay there again if the price is right.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM