"Amazing hotel and Service"
We were there this past weekend to visit friend. We arrived late at night and the girl at the front desk, I think her name was Shantica, was so friendly and welcoming! She explained were everything was, recognized my SPG membership. It was my first time in Chicago and the stay there made it much more enjoyable. Definitely will visit again and stay here!
"Great location, comfortable rooms with beautiful views."
Overall we really enjoyed our stay at the Westin. As always the heavenly bed is a plus. My only complaint is the fee for wifi of $14 a day. I think that is crazy when you are paying so much for a room. Wifi should be free! We were just in town for a wedding, so we didn't spend much time at the hotel but everything else was perfect.
Excellent views. Perfect location, great room service. Clean, excellent service and staff. Great food. I am enjoying a lot my stay here at the hotel. They also give you a handbook of the history and must go places of chicago. I am taking it with me back to home to study it and come back again to do visit more places.
Great hotel - by far the best part of my stay was my time with the complimentary (!) trainer in their gym - Sam Guiragossian. He was truly amazing. Not only did he design a workout just for me, he gave me a copy of it so I could continue with it even after I left the hotel. Additionally, he emailed me a new workout - and this is after I left the hotel. I was blown away by the fact that all of this incredible attention and service was something that simply included as part of my stay.
"St. Patty's Visit "
I booked a deluxe river view for our family of four to enjoy the green river festivities for my son's 13th birthday. The room had a strong chemical odor when we checked in. We requested a room change and also requested an upgrade to the executive level for our inconvenience which the hotel agreed to. We were told that we could get into a deluxe river view room the next day which is what we had reserved anyway. We were checked out of the executive level room and much later in the day given a river view room with less than spectacular views but led to believe that it was a deluxe river view room. Very disappointed at the lack of clarity. No price adjustment either. The restaurant menu is lacking and not what a typical Westin is. The bellmen and door staff are helpful and kind. They should be teach the check-in/desk staff how it's done.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM