of TripAdvisor Travelers recommend this hotel
"Just 1 night"
My wife had a seminar there this week so I decided to pop up for the night. I think the main problem right now is entering the place, the road is under construction and it's a pain to get to the lobby. The valets are very friendly and told me how to get to the lobby thankfully as I probably would have go lost for a couple of minutes, you have to take the elevator to the 2nd floor. Collecting my key from the front desk staff is really the only interaction I had with the staff and found them to be very friendly and proffetional. Went up to the room and reading past post on how far some of the rooms are, they aren't joking. Felt like I did a marathon. The room was very spacious,clean and bed was extremely comfortable. 2 very large tvs and I must say this hotel had a very large collection of channels as they are using dish network, very nice. I went and checked the pool, small but has a great lounge area. The gym very nice with new equipment (not that you would ever see me on them). Overall I give the hotel a 4, needs a little updating but I suppose it's really a business hotel. I don't particularly like the coral gabels area anymore, it appears very dirty and to be honest I don't think I would walk around the area feeling to comfortable. Just me.
"Made even better by the staff"
I think this hotel is new to the SPG programme but it surpassed some of the bigger hotels by the staff. I was offered a description of differing rooms that my platinum card got me upgraded to and there was no issue when I changed my mind. Admittedly the hotel was not full! It also happened to be my birthday so thanks to Stephanie for the room choice, hand made card and the cold beers that were sent to my room. Nice hotel - super staff!
I was going to write a lukewarm review of this hotel, and give it three stars over things like $19/day Internet that only gets speeds of about 1.25MB, offsetting otherwise nicely renovated guest rooms. But the details don’t matter; this hotel gets one star, because they put the life safety of guests in jeopardy. At 5am today the fire alarm sounded, and the PA announced guests should leave the building via exit stairways. OK, I’ve been through fire alarms at numerous hotels over the years, and most hotels of any size have a plan and handle the situation professionally, whether it’s a true emergency or false alarm (as this turned out to be). Not so here; staff was invisible, clueless and apparently had NO plan. The alarm siren itself apparently malfunctioned, because it stopped after the first announcement (under most fire codes, only the fire department can turn it off, and it was several minutes before they arrived). We threw on some clothes and made our way to the exit, only to be told by another guest that she had “called the front desk, they knew nothing about it, and said they would call her back.” Sorry, but if you’re at the front desk, you should be the FIRST to know that the fire alarm has gone off. And if you don’t know what’s wrong and a guest calls, the ONLY safe response is to tell the guest to leave the building – if there really is a fire, terrorist attack, or other event, then that call-back won’t be remembered, or might come too late, and that guest could die. There were NO announcements over the PA after the original one – nothing to say whether the lack of alarm meant the problem was solved and it was safe to stay in the room, whether there was a real emergency, or whether the situation was still being investigated. Furthermore, there were NO staff at the two emergency exits to direct people, which is necessary because the fire exists are at the opposite end of a long block from the hotel entrance (there is no way to get from guest rooms to the front desk using emergency stairways). There was NO staff telling guests what was going on when we assembled at the front entrance (the front desk is some distance away and on a different floor), NO staff with a guest list for checking people off so the fire department would know which rooms might still be occupied, NO staff who told people they could go back in (people just started going back in when the fire department left). And this all happened AGAIN around 7am, with pretty much the same results except this time only a few guests left the building. By this time, there were valet parking staff standing at the entrance, but they were unaware that the alarm had even gone off (although they did offer to go back into the hotel to find out). I understand that staff may not know whether the emergency is real or not; that can take time to assess. But they should at least know that there IS an emergency alarm, assume that it’s real until proven otherwise, and execute according to the plan. This hotel either had no plan, or staff weren’t trained in executing it. Bottom line: if you value your life safety in a day and age where bad things happen, stay elsewhere.
"Not too bad "
We stayed here for few days because our son attends University of Miami. The location is near the campus, only about 10 minutes. The hotel staff are friendly and helpful. They just renovated their interior to contemporary design. Another important thing is that there are many restaurants near the hotel. We rented a car from Enterprise, the hotel staff arranged the car to dropped off at hotel and to be picked up from the hotel, we did not have to go to Enterprise office which was very helpful. You have to pay for parking daily..you can take your car out many times a day, no extra charge. Efficient valet staff. Did not eat in the hotel because there are many restaurants around. The rooms were cleaned daily
"Great hotel in a great location"
My wife and I stayed at this hotel for 3 nights and it was a pleasant experience. Located in Coral Gables and within walking distance to many fantastic restaurants, the hotel shines just for it's location alone. The staff was friendly and extremely professional. Our room was clean, had all the usual amenities (thumbs up for C.O. Bigelow bath products!), hard wood floors, and new furniture with a modern/simplistic theme. It's a very upscale yet homey atmosphere. As others have mentioned, the walls are thin, but that has not bothered us our entire stay. While the hotel is located in a fairly large building, it only occupies 3-4 floors (the other spaces are offices and whatnot). All in all, this establishment is a fine choice for those whom wants to stay in the Coral Gables area and enjoy comfortable and clean lodging.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM