Das Fruehstueck war wirklich fantastisch und die Lage excellent!Comment of V. Sebastian , Romania the 2014-10-11
"Underwhelming experience at this celebrated Westin"
When we arrived at this hotel we expected some grand experience. The lobby is beautiful- and there is a nice open restaurant where people can have tea, coffee or small meals throughout the day. But when you get to the room- you find some depressing space- with the now famous Westin bed smack in the middle - and very basic furniture around it. When venturing in the bathroom- you understand that the hotel is in need of some updating! The idea is to spend as little time as possible in your room - while you are asleep and would not be depressed by its unwelcoming style. The hotel is located at walking distance of most major Berlin attractions. There is also a very good Italian restaurant around the corner. If you expect any decent service in the hotel open restaurant - perhaps you should take German lessons before you arrive! Some of our friends were fluent in German - and we could see the huge difference in quality of service when the orders were placed in German vs. English!
"Nice Westin property, well-located"
Nice, spacious rooms. Not as much lighting as I would have liked. Standard Westin bed, good shower, nice towels. Major complaint- room far too warm - I turned the thermostat down as far as possible but still too warm. Reported it to the management, and it improved slightly. Europeans are frequently critical of Americans for wasting energy - I find this position hypocritical, as there was a tremendous amount of energy wasted keeping my room as warm as it was. Ice was promptly brought to the room whenever it was requested. Breakfast was excellent, with a huge variety, breads and pastries were especially good. Pleasant, helpful, friendly staff. If this hotel were to fix the temperature problem, it would easily rate an "excellent."
"A touch of class if a little dated. "
A good location in central Berlin within easy walking of all the popular sights like the TV tower and the Brandenburg gate. It's very smart and clean throughout but starting to look a little dated. Service was friendly and attentive and very professional. Bar area was a nice place to wind down with a few drinks and a bite to eat. There's plenty of taxis and public transport on the doorstep if you want to venture further afield.
"Terrific location, lovely rooms"
The hotel is central to an amazing array of attractions and restaurants. The pool and sauna was a wonderful addition to our stay. The price of 8 euros each should just have been incorporated into the price we paid for the room. My only complaint about the pool/sauna is the check in process. We were required to leave our room key to get access to a locker. Upon returning the locker key were were given the wrong room key on 2 occasions. Who had our key and what were they doing' I raised my concerns at the front desk, however, they didnt seem very interested or concerned. This type of carelessness is troubling. The breakfast was delicious, a good variety of foods and attentive service for coffee and cooked to order omlettes.
"Very good hotel"
Hotel offered good rooms and facilities. Goog service . Hotel offered excellent service. The rooms are spacious and clean- why there was no milk for coffee was a bit strange and clean. The Westin was perfectly situated for walking to all the major sites to visit while in Berlin. The hotel decor is lovely, the service attentive and the staff available and gracious.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM