of TripAdvisor Travelers recommend this hotel
Specially for german hotel's standard this place is just fenomenal. The staff are extremely friendly and the rooms are lovely! My company has a partnership and all it's staff stay in this hotel and everyone is always super happy to stay here!! I would say one of the best hotels in Munich!
Had a wonderful 1 night stay in an executive club room on 21st floor. Corner room was spacious, nicely furnished, windowed on two sides and the bathroom was equipped with a walk in shower which is always a plus. The concierge (Alexandre) was especially helpful with directions. Hotel is located in an upscale neighborhood of Arabella but quite a ways away from old town area. This is not an issue as you are a short walk (300 yards) from the underground station which takes you to Odeonplatz, very close to Marienplatz and the Christmas market. The only issue we had was slow and inattentive service in the club lounge especially between meal hours. Additionally, the breakfast was quite chaotic as the hotel appeared to be at full capacity putting a lot of pressure on the staff. I have to say most kept smiling!!! The Grand is a beautiful hotel and we recommend it.
Stayed here on a recent work trip. The hotel was exceptionally busy with several events going on. The staff throughout the hotel were warm, friendly and helpful. I had a recently renovated room which was beautifully decorated in a Bavarian style, comfortable and offered great sleep quality. The hotel facilities including spa were excellent. My only criticism was that during the busy breakfast time there was nobody to show you to a table so you had to wander around the restaurant yourself to find a free table and these were often taken by someone else as soon as you left the table to go to the buffet. However the food and beverage quality was excellent.
"Great Customer Service"
visited the westin grand hotel couple of times and i can say its a beautiful hotel with very friendly staff. haven't tried the food yet but heard its good. the only issue with the hotel sometimes is the noise. but over all experience was great and thats mainly because of the super friendly always smiling staff.
We stayed here for one night as part of an Insight tour. It ìs a lovely hotel. The bed and pillows were very comfortable, the room was quiet, and it was a generous size. We were in room 1823 so had a pretty good view. The hotel room had the usual amenities such as shampoo, conditioner, body gel, etc. Breakfasts were great. I'd definitely stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM