This hotel was terrible. The wifi did not connect half of the time, and even when it did, it was extremely slow. When we asked the guy at the front desk for help, he stated that this "had never happened before". Obviously it has. So now i had to use my small data plan to send important work emails.
"Concert weekend getaway "
My husband and I were visiting Vancouver to go see a concert at Rogers Arena. Not knowing Vancouver very well, I was relying on Google Maps to tell me which hotels were the closest to walk to. Looking at Google Maps, it looked like the hotel was far, but I was pleasantly surprised that it wasn't! Such an easy walk, and a classy hotel is a plus! Before we left home, I read that it was undergoing renovations, so I was expecting the worst. Their website said they were keeping noise levels down to a minimum on the weekends, so I could live with that. We took the skytrain from the airport on the Canada Line and got off at Vancouver City Centre to walk to the hotel. So easy! From the outside, the entrance was through an alley, but it wasn't dirty. We were directed to a small elevator to take us from ground to the 2nd floor lobby. (There is a second elevator around the corner to use to take us from the ground to our rooms, our elevator was to use from the lobby to the packing garage levels). Upon opening, it was a beautiful presentation to the lobby. Warm and bright decor, and check-in was a breeze. I requested a higher room for a view and a late check out when I booked, and was pleased they were able to grant my requests! This is an all-suite hotel, and I think we must have got a recently updated room. The room was beautiful! Grey and white modern decor felt fresh, clean, and inviting. I think the sofa was a sofabed, so maybe next time we will bring the kids. There was a separate bedroom with French doors to house the queen bed with its own TV mounted on the wall (there was already a huge one in the main space - 2 TVs!'!). The bathroom had black heated tile that was so warm on bare feet, and the shower head was a rainforest-type style that rained from directly overhead (love that kind), and had a separate nozzle for a wand/spot spray. The bathroom also had cute shutters on the window that you could open to get more light and see more of the view. And about the view - we were on the 23rd floor facing the waterfront and had a nice view of the harbour with the mountains in the background. There was also a well-stocked minifridge that had an impressive array of snacks and drinks. We wanted to sit and have a few drinks before supper, and originally looked for an Irish pub to sit at (since it was St. Paddy's day), but they were all full with standing room only. We attempted to try the hotel bar, and I think we would have enjoyed under different circumstances, but something about it we weren't in the mood for. There was nothing wrong with it, but there was something lacking at that moment that we were not drawn to. With all the amazing food choices, we ended up walking to the Keg (I know, boring), but it was wonderful and just what we were wanting at the moment. The location was fantastic being on Robson, and so close to Granville. There is a liquor store on the corner, and a 7-11 and IDA for groceries and snacks. And a Timmys right across the alleyway if needed (even though the hotel provides Starbucks coffee for the coffeemaker). Overall, an excellent experience, and we hope to be back in October for another concert and to check out the completed renovations!
Variably average staff service discussing personal lives and issues loudly without any acknowledgement of guests. The pool area is good. I was charged for minibar that we didn't use, so emailed the hotel with no response. I'm quite loyal to Westin hotels because of consistency. However this is below standard. There's better choices for hotels in Vancouver.
This hotel is in a great downtown location and undergoing an extensive remodel. We had a remodeled room and it was very nice. Not all amenities are available right now, but when they are this will be a great spot.
"All suite hotel, great if you like to walk around and explore"
I had booked 4 nights pre-paid on the SPG site to save a bit. Unfortunately I made an error and accidently booked a queen room when I wanted a King, luckily the friendly staff on check in were able to accommodate King request. The hotel is 17 yrs old and in the midst of renos. They started on the higher floors and worked down...appears they are almost done. I was aware before arriving that renos were underway, I wanted to book meeting rooms and it wasn't an option due to construction noise. Overall noise in hotel is limited. The lounge has been remodeled, a nice selection of cocktails but food is so-so. Breakfast (very good) held in same lounge either a la carte or small buffet . Jesse always offered the best service ask for him. All suite rooms with mini kitchen, a few dishes and microwave, so if you have left overs you can enjoy. Located on Robson near Yaletown. Right outside the hotel are any kind of resto you could want from cheap to high end....and I strongly suggest you go for a walk and enjoy. Also beside the library and very close to the sports dome. Perhaps because the room was not yet renovated I found the bed to not be as comfy as the usual SPG properties. I did ask for the staff to tour the renovated rooms and they showed me 2. The new look is smart, tasteful and inviting. Thanks to Lisa for her help and time. ** Ask for a room ending in 07 if want more space as they are corner suites. The biggest rooms end in 03 and have a small 2 person balcony. The elevators are very slow so be patient. I love the west end and this location in particular and will be back to enjoy a new room.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM