"Wait for construction to be completed!"
The hotel lobby, bar, and restaurant is under construction. There is a temporary check-in and no place for a drink or meal on premises. The room was nice and clean and housekeeping was attended properly each morning. The pool was nice but the gym a bit small and not very well appointed with equipment.
"Great locations and suite-style rooms"
This hotel is under construction right now and while the noise is not a real problem, it has disrupted the lobby and restaurant in the hotel. However, the hotel suites are very nicely designed, with each two-roomsuite being slightly different in shape from one another. One suite on each floor has a small balcony overlooking Robson St and looking down towards BC Place stadium. The location is great, right on Robson, which is packed with little shops and restaurants. It is about 3 blocks from the BC Place Stadium and the hockey arena. There is a nice grocery store virtually 2 doors down. It is about an 8 min stroke from the Sky train City Centre stop, which will take you to and from the harbour front and the airport in the other direction.
I went on a cruise in June to July 2016 and I wanted to stay in Vancouver for three nights to explore. I booked this hotel without knowing much about the area, but I was so happy with the location. It's close to downtown for last minute shopping and lots of walking and the bus to go to capilano was just across the street. I also had a chance to go to a BC football game and the stadium is within walking distance. Needless to say, location was awesome, but the staff at the Westin were the best and made my stay so easy.
I stayed at the Westin Grand for 1 night at the beginning of October. The hotel was going through renovations however the signage on how to to find check in and make your way around the hotel was very clear and the renovations did not affect my stay at all. The check in staff were very friendly, professional and explained everything in detail. The room I stayed in was amazing! It was a suite so there was pretty much a full kitchen in the sitting area with a mini fridge, microwave, dishwasher, coffee maker, dishes and cutlery. There were two tv's, one in the sitting area and one in the bedroom and wifi was available, although I did not use it. The bed was very comfortable and the room was very clean and quiet. Due to the renovations the hotel was offering room service without the normal service charge which was nice. The food was good and did not take long to arrive. There are many restaurants close by as well. Overall I was really happy with the hotel, even with the renovations taking place I was really happy with my stay.
We had a one bedroom suite on the 10th floor which was a little small but it was very cozy and comfortable for two. All the staff we encountered were friendly and responsive to our needs. We were a tiny bit disappointed at the renovations going on. There was a noise advisory on the website, but noise was not an issue. We didn't realize the renovations were so extensive that most of the public areas of the hotel like the lobby and restaurants were not accessible. However, they did wave the service fee for room service which we used twice. Room service was good. You are also walking distance to many dining options in the neighborhood. Cabs are plentiful, and the train station is about four blocks.The rooms are starting to look a little dated, but everything was well maintained and clean, not looking worn or tired at all. It appears that many of the important features such as the bathroom, bed and electronics have been updated. The elevator was speedy!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM