"Great hotel in amazing location "
I would definitely recommend this hotel to everyone. It's location is very central and convenient. The renovations they did look great. Our room was amazing and like all Starwood properties the bed is so comfortable. Joey at the front desk checked us in he was great!
A modern and classy hotel with exceptional customer service! As far as customer service goes, this place was on point from the time I walked in through their doors until the day I checked out. Check-in was seamless and quick with Kauru at the front desk who even arranged a scheduled taxi for our early flight. Katrina and Brando at the bell desk were very helpful and pleasant. The staff were not only prepared and on point with everything, but were genuinely friendly with good energy and worked as a cohesive team. The hotel is modern and well kept. The rooms, though a bit small for a one bedroom suite, were beautiful, clean, and comfortable, and met the high standards of a true Starwood Westin hotel. The hotel city views are amazing especially with their floor to ceiling windows. The sunset and sunrise views from the rooms are spectacular. I would recommend this room for single or couple travelers. If traveling with kids or a bigger group, I would suggest requesting for their bigger rooms or getting multiple rooms. Though the hotel is located in the heart of downtown Vancouver, next to the public library, steps away from Nordstrom, and a block away from BC place, don't be surprised to see homeless people around the block. With every downtown city, the atmosphere changes drastically from one block to another. I also stayed at Burrard street closer to the station, an area I prefer more because it seems to be a nicer and cleaner side (even though it's only a 7 min walk). Definitely stop by the bar at the hotel. Our bartender, Jesse, was awesome and gave great suggestions on food and drinks. If you love fruity drinks, you'd like the Rhapsody cocktail. And I suggest trying out some of the appetizers at their bar/lounge. Overall, this is one of the best hotels I've stayed at. I hope more Westins were more like Westin Grand Vancouver. It was a pleasure staying at this hotel -- kudos to management.
"Great stay again"
Back from second time stay. It was nice stay last time so booked again for my BFF trip. We were told that they were under renovation and might have noise but didn't hear anything during a stay. Check-in/out was one of the best greetings I have ever experienced. I liked a activity list for fine & rainy day. Room was clean, heavenly bed, loved couch per bed, shower and separated bathtub. It was also nice there was 2 luggage stand. Location was great to go everywhere (24H Tim H is next door).
"Memorable Stay in the Heart of Vancouver! Exceptional Staff!"
I would ignore the negative reviews and book a room here with confidence. My wife and I visited Vancouver at the beginning of March for our anniversary. We booked a corner balcony room for 4 nights and couldn't have been happier. Not sure what could have been better. The room was new, clean and had all the amenities you expect from a Westin Hotel. We didn't experience any significant wait times for the elevators and although there were renovations going on, it didn't impact our stay. On the contrary, it was nice to see the management working so hard to make updates and to see the impressive result of those improvements first hand. The view was perfect and we felt like we were right in the heart of things. When we checked in we were greeted by an extremely friendly and helpful front desk representative named Lisa Harford. Lisa went out of her way to show that customer service was important and even sent us a complimentary bottle of champagne and chocolate strawberries with an Anniversary card! Thanks Lisa. The bellmen were great and made sure we knew where we were going when we ventured out and provided us with a pair of quality umbrellas on the days we had rain. We have travelled all over the world and have seen our share of mediocre hotels...this was not one of them. Thanks Westin Grand.
"Nice spacious rooms, good view, well kept"
The rooms here are very spacious. I am paying a regular rate and the room is essentially a suite - has a bedroom and a living room. It looks like the property has been renovated recently and everything is well kept. Good location in downtown Vancouver, about 500m from the train.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM