"Felt like punished for booking expedia instead of throug SPG"
Booked a night at the WG for me and my wife's anniversary. Like most people, I looked at booking a few different options, expedia, hotwire, the hotel directly and SPG. I ended up booking a deluxe suite on expedia. Why' Because it was almost $40 cheaper than through the hotel or SPG. I would love to book through the hotel directly, but I'm not going to pay an extra $40 JUST CAUSE. The hotel is going through a large renovation. This did not affect my want to stay here, and had no effect on our stay in my opinion. Upon check in we were asked if we wanted a paid upgrade. To be honest this kind of upset me. I am an active SPG member, staying at a hotel with a large renovation, and they want to upsell me on an upgrade' Typically most SPG hotel have a floor for SPG members, or they offer a free upgrade if available. I know for a fact the hotel was not even close to capacity. I would have appreciated a complimentary upgrade and that would have probably made me want to come back soon when the reno was done and revisit the property. However this left a bad taste in my mouth ,and I won't be back in the near future.
"Great central location for dinner in Yaletown, going to a concert or game or shopping!"
We (family with 2 kids) stayed in a large corner one bedroom suite for an urban getaway recently. It was my birthday and they surprised me with a small bottle of champagne, chocolate covered strawberries and canapés. They also upgraded us to a larger suite. The maid was great with our girls and made up their bed on the pullout in the living room with their stuffies and made animals out of towels for them. The hotel is in a great location, only a short walk to Yaletown for dinner or down Robson St for shopping. There is a well equipped gym and a rooftop pool and hot tub which our girls loved. Overall, we found their staff friendly and helpful, the rooms clean and well maintained and relatively reasonable for a suite in downtown Vancouver. We will be back!
My son and I were vacationing in Vancouver BC, we decided on staying here and I am so glad we did! We really enjoyed staying here! It's a great location. Walking distance to everything. The staff went above and beyond! Next time we visit which will be soon, we are staying here!
"Nice stay despite lobby renovation"
We had a very nice one week stay despite the major renovations ongoing. The main entrance and the lobby was closed. We got a king suite which was very spacious. It has a separate living room. All very comfortable and very well designed. The high floor room also gave us nice views from both the bedroom and living room windows. The location is also good. It's right in the downtown area with easy walk to many shops and restaurants. The staff were all very professional and pleasant. Highly recommended.
"Great Weekend in downtown Van"
Really enjoyed our stay here. Awesome location, and we walked everywhere. Even in the renovation the staff was over accommodating. Very friendly and welcoming. Our new rooms were very well done. We will be back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM