We arrived for 4 nights on 22nd September. We were given room 1702 on the 17th floor. The room has a separate living area with a kitchenette which we found very handy as we bought breakfast from the supermarket a couple of doors down and made bagels each day. The only issue we had was that the fridge was not very cold, so you had to get ice from the machine for cold drinks. We found that the aircon in the bedroom area did not work as well as that in the living area. We’re not sure how ‘heavenly’ the bed and shower were in this hotel, have definitely had better in other Westin’s. The Wi-Fi was quite poor and constantly dropped out which was very annoying. The location is good, you can walk to anywhere within down town Vancouver. All of the staff we encountered were very friendly and helpful. Self-parking was easy but very expensive. Not sure if we would stay here again if we returned to Vancouver, it wasn’t a bad experience but just nothing special.
The only reason I didn't give this 2 stars is that the staff were wonderful, very friendly and helpful. However ... We were traveling as a family of 4 and booked a suite, then we upgraded to a better suite (Premier View Deluxe One Bedroom Suite with king bed in the bedroom and fold out queen sofa couch in the living room) that had been recently renovated. What a disappointment! The room was tiny. In fact, there was no way to get to the bathroom when the living room sofa bed was open. This room is completely unsuitable for use of the second bed. And we were on a floor that had been recently upgraded, but it still felt dingy and dark. That doesn't bode well for the rest of the renovations. And there were little things, like a sink that wouldn't drain and a lot of loud security system testing. The view was beautiful, but the cramped quarters really made this vacation a challenge.
"Hoping to be back after the reno"
First, the positives - good location, large rooms, reasonable rates, excellent bedding and sleep quality. The not so good - undergoing renovation - so some cramped common spaces, very inefficient utilization of space in the deluxe corner room with too many closets and cupboards, work desk with no power outlet, floors not reno-ed showing their age. Good customer service. Overall, very good value for money!
"Excellent Customer Service and Breakfast"
Thank you, Jessie, for always going above and beyond. Even with small gestures, he has made my stays here a pleasant experience with excellent customer service at the dining room for breakfast. I have stayed at the Westin Grand in Vancouver for upwards of 60+ nights in the past 8 months as a business traveler. The waitstaff for the morning breakfast all have very good customer service, are friendly, and they are accommodating to all guests. And to top it off, the breakfast is the best quality among the Starwood Hotels in Vancouver. Highly recommend staying at the Westin Grand if you are a business traveler.
"Renovations but still a nice hotel....less some of the new furniture"
Ok so I'm a lifetime platinum member and have stayed here a few times and have always like it. There are a few issues to note. The biggest is the hotel is doing reno's (glad to see hotel investing back in the property) so beware. Rooms are also being renovated. I was put in a "newly renovated" room which honestly I liked it more the way is was before. First off as a business person there is no phone at the desk in my "suite". There was one phone on the bed night stand and so I took a few conf calls at the desk wasting my cell minutes because sitting on my bed was not an option. I assume the second phone is an oversite but to have a suite with no phone on the desk is unreal and unacceptable. The reno's in the bathroom looked a little suspect. The guys doing the finishing touches on painting, caulking, grout etc must have been awful. Also the "new" furniture is god awful to look at, think 1970's cottage for the couch and desk chair. It was painful to look at it looked beyond cheap. It's all "new" which is nice but it looks awful. Martha Stewart did not pick this stuff out. Bed was great as always, nice new big TV's, big bathroom and overall a good sized suite. Fitness room and pool are really nice. Lounge was closed for reno's, I had breakfast one day in their make shift breakfast conference room and that was ok. I think when all is finished it will be a nice place to stay, less the awful furniture but I'm not living there so its not a deal breaker its just hard to look at. Westin is walking distance to tons of restaurants and sites.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM