of TripAdvisor Travelers recommend this hotel
"Slow Check-In and Dirty Room"
The check-in process was lengthy and left a lot to be desired. Early check-in is never guaranteed but the front desk staff don't make it easy. The response was "keep checking back" ...but never an option to receive a call or text. This process could be fixed by taking one of the attendants, who was casually chatting with the valet for an hour, and putting her on phone duty. Just my two cents. Finally got into a room - and I say this to specify that the room I was given did not match what was booked - and it did not the standard of cleanliness that I would expect from a Westin. There was pubic hair in the bath tub and the sundries on the bathroom sink were knocked over carelessly. The bed was made but very wrinkled. I can understand that they were busy and may not be able to accommodate early check-ins on this specific day, but at least let me know instead of throwing me into a room that could have used more attention.
A spontaneous romantic getaway was just what we wanted and The Westin, Jersey City served it up on a silver platter. The room was gorgeous, staff service was exceptional, and room service was the perfect ending to a wonderful evening. Thank you for making memories for us.
"A great getaway"
Friday escape on the path from lower Manhattan began with an invite to the elite spg line despite my lower rank . Soon we were looking at the Manhattan skyline from a superb spacious 5 floor room with a never crowded pool and gym on the floor. Great Indian food which the front desk suggested and a lush hotel brunch the next day. Never have i been so close to home and so far from stresses.
"Hot Spot in Jersey"
Talk about luxury, this is where you get it. When you check in your being asked of anything that the Hotel can do for you. You bet they can, out of the blue I asked about what type of breakfast they offer. To our surprise we received a complimentary one for the next day. Our room was to the side and a simple offer to change the room to the front was no issue to them. Plus when you reenter the Hotel we even got greeted with our names. Now that was a "WOW" effect. This Hotel is a star in it's self.
"This is the way to do NYC"
Another great Westin hotel. A quiet oasis yet less than 20 mins by subway (across from the hotel) or light rail and ferry to Financial District. If you've never done it before take the ferry btw...those things move out! If you have the time walk to the Newport subway or Paulus Hook Ferry along the riverfront and soak up the amazing uninterrupted views of the City Skyline that you just don't get downtown. We had a room on the 20th Floor which gave us a great view of Freedom Tower and was clean, really quiet and had those fantastic Westin beds. Watching sunset against 1WTC and 3 Great nights uninterrupted sleep...in NYC'' Can't ask for anymore! Staff were all very friendly and professional and even took me up to the Newport King rooms to show me round. Definitely booking one next time I am in town!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM