"One of my favourites."
We have stayed at the westin it is one of our very favourite hotels. The club rooms are excellent with the club lounge being one of the best we have used. Ody at westin executive club was very attentive and made us feel extremly welcome. All the staff from the moment you walk into the hotel are friendly and efficient. The rooms are spacious, well maintained and comfortable. All in all a great experience.We look forward to coming back again.
"Always a great stay"
I stay in The Westin Kuala Lumpur regularly on business trips to Malaysia. The hotel facilities are first class, the rooms are always clean and tidy and the service is always excellent. Highly recommended.
"Long Wait In front Desk"
Pros- nice 5 star hotel, nice location, carpeted rooms, nice bathroom, well maintained, nice breakfast, nice bedding, friendly and helpful staff. Cons- long long wait at front desk for Checkin. Finally they said to wait till 3pm. Their Checkin is 3!. Checkout also long wait at desk. Only two to attend even when Hotel is full. This is my experience but it may not be the case all the time
"A splendid stay!"
It has been years since I last stayed here. On my recent trip to KL I decided to stay here because of it's close vicinity to where I needed to be. Located in the heart of Bukit Bintang, KL, where the shopping area is, it is very convenient for me to be staying here. It is also accessible through the LRT and plenty of taxis. The only drawback is that sometimes the traffic around the area can be a nightmare. At night there are plenty of things to do in the surrounding area. Walking distance to Bintang Walk with plenty of cafes, pubs and clubs. Pavillion, the shopping mall is just opposite the hotel. For ladies, this is the perfect hotel to stay in KL. You can even walk to KLCC from here. I was really impress when I arrived at the hotel. Even though it is considered an old hotel, they look after their standards, especially their front office staff including their concierge. I had a feeling of sincere welcome. What I noticed was that the lobby area is always bustling with people. My room was big in size and all the amenities were well maintained. Can't complain there. Breakfast was brilliant. There are so many things on offer apart from the usual spread of egg station, local and western delights, they also have a bit of Japanese and they all taste good. I was spoiled for choice. A must if you stay here. I also had their buffet lunch. An excellent variety of choice which includes Japanese and noodle station. Their desert spread was good too. Westin did not disappoint me after so many years. I will definitely come back...maybe next time just to enjoy the hotel.
"Tired property, patchy service"
I stayed at the Westin KL for 3 days while in KL on a business trip in mid-February. I didn't have a choice of hotel as the conference I was at was being hosted at the hotel, but I didn't mind as I figured it couldn't be too bad. I was wrong. To start with, the chauffeur service and the service at the front desk was very good. However, it went downhill from there. The rooms, though large, are old and not at all well maintained. My room had peeling wallpaper, and the shower stall had a lot of mould. The service at the cafe (The Living Room) was amateur at best, and definitely not worthy of a 5 star hotel. It took us an hour to receive a salad, club sandwich, and two dishes, after multiple requests. The waiter/waitresses had to come back a few times to reconfirm orders, which is a bit annoying. That was my experience the next few times I ate there as well (there's limited food options in the hotel). We had a business dinner at Five Senses, which was even worse. The vintage we ordered was not in stock, so the restaurant tried to palm off another vintage - without even telling us! If we hadn't checked the label, we would have paid for something we didn't order. It then took around 30 minutes to finally order a bottle of wine, as the wine list did not match what was in the cellar. None of this was communicated to us, we had to keep going out to find out what was taking so long. Furthermore, the dining room was filled with mosquitoes - possible from the open fish tanks outside. Not the most pleasant dining experience. We finally received a handwritten list of the wines available, and the manager kindly provided us with 2 bottles of champagne on the house. But by this time, it was too little too late. The food was average, but definitely not something I'd return for. All in all, not the experience I was expecting, and definitely not worthy of a 5 star.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM