Excellent service from the staff!!! Everyone was very friendly and went out of their way to ensure everything was satisfactory. Eliu at the Oceano Bar and Willie at the Viento Bar were over and above and made outstanding drinks.
More than pleased with everything this hotel provided. Our room was the nicest we ever had on any vacation. The service was beyond expectations. Housekeeping called us everyday to see if we needed anything. They kept the premises sparklingvclean often painting and cleaning aka The Ritz I'll be back. Loved it.
"Happiness in Paradise"
Gerardo of the Westin Heavenly Spa team, who just so happens to be the best of the best massage therapists we've ever met, just left us a minutes ago at poolside after offering one of his classic foot massages to get our day off to a great start. It convinced me that I need to encourage anyone who visits the Westin Lagunamar in Cancun to look up Gerardo and give him the chance to perform his magic on you. This is one of the kindest, nicest, most friendly men you would ever want to meet. My wife and I love him so much for his kindness and his gentle personality. It's safe to say he has become a very good friend to us. And the massages you receive from him certainly are worth very penny we spend so he can deliver the magic. We arrived in Cancun last Saturday and will be here a few more days. In addition to the foot massages, I enjoyed the most stimulating full-body massage ever on Tuesday and we're looking forward to a second appointment on Friday. We can hardly wait. Visiting the Heavenly Spa at the Westin Lagunamar is THE highlight of our visits to Cancun. In addition to enjoying the wonderful villa accommodations, the beautiful Caribbean beach and the outstanding pool facilities at Lagunamar, the Heavenly Spa treatments are THE reasons we have been back here four times in the last 5 years. Besides our massage appointment on Friday, I truly can't wait until we return in 2018. So make sure the next time you visit the Westin Lagunamar that you hook up with the gentle giant of the Heavenly Spa staff. I wouldn't be surprised if you'll go away with a new friend for life and also the memory of the best massage experience you will have ever enjoyed.
"Another Great Week!"
Just enjoyed another great week at Lagunamar. This was our 5th stay and each time has been a truly relaxing vacation. As a Westin owner at Lagunamar and other properties I believe this resort is on the top of the list. Basically all the rooms have an Ocean View and the location is perfect.
"Perfect Beach Vacation"
This is the perfect place for unwinding, celebrating and enjoying life! We were here for our 45th Anniversary, it was our 5th visit and we stayed for 17 nights and came away without a single serious complaint. Even the goofy policy regarding the seating near the pool (yes, it's needed in the pool front area, but we were the only people in the area behind the vendors and still got a yellow tag . . . but only one day, despite doing the same thing every day) was handled well by the staff. Special thanks go to Emma Bohigas our concierge who has become a trusted counselor and friend, and to William the Lord and Master of the Swim-up Bar who remembers names and favorite drinks from year to year! Eduardo the Pool Concierge and Ricardo at the front door who guided our luggage and was always ready to offer help with directions. We enjoyed having the Veinto open for dinner, but wish they could provide some entertainment out there as a place to relax with a drink after dinner. We already have next year and the year after on our calendar!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 10:00 AM