The majestic Lake Las Vegas resort is located in Henderson, perfectly situated within reach of the glitz and glamour of the Las Vegas Strip.
"Nice place, wish they cared more about guests. "
I had a short 9 hour stay here. The king room I booked was not available as the hotel seemed pretty full and I was checking in after midnight. The resort does seem pretty but the room I was getting very dated although clean. The staff did not seem at all apologetic for not giving me my bed choice. And also when I reported an AC issue. This hotel needs some improvement.
"Nice family vacation"
This is a lovely hotel, especially if you plan to spend time outside. My husband, teenage son and I stayed here for three nights. The outdoor amenities are fantastic. Two beautiful pools. The kid's pool has a great slide. Both pools are staffed with lifeguards. There is a small sand beach for those who want to build sand castles. There is an area near the pools to play giant chess, ping pong, and other family games. If you are staying at the resort you can use their kayaks for an hour, which is about the right amount of time. And then let's talk about the beautiful patio that overlooks the lake. There are five fireplaces with comfortable seating. This was my favorite area of the resort. It is just a beautiful setting and so relaxing. The rooms are nice. We had two full-size beds, which were comfortable. However, I don't understand why hotels just don't put in queen size beds. My son got his own bed and my husband and I were crammed into another. There is plenty of storage. If you ask for a fridge, they may be able to get one for you. We had a great bellman who was very accommodating. My only real issue with the hotel is the internet. It was horrible. I tried to stay catch up on emails and ended up working off my phone because the connection was so bad. I'd get connected and then it'd stop working. So frustrating. Then when you see that you pay the resort fee and that is supposed to include the internet, you get frustrated all over again. I hate to end on a bad note, so will end with the wonderful rain shower and hand held shower. The bathroom was a decent size and fully equipped, even with a robe.
"Good, But in Need of an Upcoming Refurbishment"
I was in attendance for a conference, and the hotel worked very hard to ensure that the needs of the conference were met. No problems there. The guest rooms, at least in my case (junior suite), are in need of some refreshing and upgrades. Furnishings are a bit tired and in need of some care, and I gather the hotel is in the process of doing an upgrade to the property. I would, however, also urge the management to look into the internet provider, as even when paying for the "premium" service (as the "regular" service could hardly manage even basic e-mail observation), my connection failed as often as it connected (ninth floor room). Otherwise, service was fine, other than personnel in the coffee shop, who seemed as if they wished they were working anyplace else. Views on the lakeside rooms are lovely, and I am curious to see what sort of upgrades Westin plans for the property overall.
Although the property is going through remodel, we didnt see any signs of construction, and only heard sawing sounds once. When we arrived late on our check in night, the front desk staff told us they had overbooked the property. We had a prepaid reservation. We had to wait nearly an hour for the housekeeping staff to "clean" a room for us to stay in. We got into the room, and the bathroom wasnt cleaned completely. We mentioned the wait and the bathroom conditions to the front desk staff and they apologized, and gave us 2 free breakfasts. The next night the air conditioning didnt work properly and the room was uncomfortable. The problem was reported and that night it was good. Every other night the air conditioning didnt work, and the problem was corrected. At one time the front desk offered to move us, but the were still in an overbooked status, and I really didnt want to move after settling in with luggage and golf clubs. The front desk offered more breakfast coupons. The bed and pillows was comfortable. The golf desk was able to get a member rate at Reflections Bay Golf Course. Pretty good course. Breakfast buffet was basic at best. We didnt eat off the menu. Wait staff at Ricks Cafe was always pleasant and attentive. There were 2 pools, water slide, and lake front beach, with a 1 hr free kayak rental included in resort fee. The staff was updating the pool side cabanas with new canvas and paint. Front desk staff failed to give their sales department a message so I was unable to investigate meeting room sales prices for the trade association I am president of. Another department failed to return a voice mail message. Upon checkout, I was able to negotiate a reduction in the resort fee, which was pleasing. Even thought it was a little bit of a drive to the attractions in Las Vegas, the location was pretty, and bordered on Lake Mead.
"Not bad, Not great"
They say the hotel is under construction, however, I have not noticed a thing. It's absolutely gorgeous. The bell and valet staff are super helpful and nice. The front desk staff could use some help with customer service. I called to see if I could check in early and the woman (who was at the front desk) said yes that she would put a room aside for me. I arrived at the hotel and they told me the room was not ready. I explained that I called and they said that housekeeping was in there at that very moment and it would only be a few minutes. I checked in several times, and 2 hours later the front desk person I spoke with said "do you really need two beds'" I said no, I requested a king size bed. He said "oh in that case we can give you a room right away, we thought you wanted a double." Umm..No, I did not. I arrived at my room and it was clean and very nice. However, there were no toiletries at all. I saw housekeeping was across the hall and asked for the toiletries. It's not a big deal, but in such a beautiful place, it was a let down. On the day of my check out I went to the front desk and asked about checking out late as my flight was at 9:30pm. The woman was very nice and said I could have a later checkout for the afternoon or I could do a 1/2 stay for $56. I said I would do the 1/2 stay and she said no problem, she would note my account and I was all set. I spent the majority of the day at the pool and went to be my room - my key was deactivated. I called the front desk and was told I had to return to the front desk to get a new key. Again, not a big deal, but jeez, offer me a free bar drink or something. The customer service here is very lacking. The esthetics are beautiful. I don't think I would bother coming back. There are other places that would really like my business.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM