of TripAdvisor Travelers recommend this hotel
"WOW - Extraordinary"
Fabulous place. Old but evidently fully refurbished. Modern & clean rooms. Clean. Stunning view. Very friendly and observant staff. Impressive breakfast. And a 2* Star Michelin Restaurant on roof top. Good room rates (try rate for AAA Members) and within 5 Minutes from station and city. Certainly one of the best SPG places I have been to.
"Management Lacking, rooms unbearable, no Concierge and nobody wants to eat together with strangers"
Our arrival at the hotel got off to a good start as our check in was pleasant. The hotel has been recently renovated. The hotels main bar was closed and we could not eat at the hotel even after making every effort to book months in advance. Public get preference over guests. We were offered a table to sit with strangers together which is an odd way to run a hotel restaurant. I agree with the other reviewers the rooms feel hot equivalent to a Finnish 100C sauna. This could be a health hazard and yes you can kip the window but it does not make much of a difference. The bathrooms were basic and the pillows are made of foam lumps which you can't really sleep on. There were 4 staff at the lobby bar who left customers for ages before coming to take their order as they were too busy gossiping. The doorman is weak when we asked for our small suitcases he started serving other customers before us and it turns out that customer was actually a staff member storing his bag in the customer area. Rather than focusing on picking up leaves at the doorway with his bare hands he should focus on more important tasks at hand. This hotel badly needs an active manager in especially in the lobby and I can only suggest to put a stop to the Exit type interview on departure. We did not get asked about our stay but we counted there were circa 11 questions and we had paid in advance. We just needed to hand back our key and get our bag and walk out the door. The hotel really needs to work on the fact that there is no mini bar in the hotel and an unstaffed locked cabinet at the entrance area has drinks and condiments. First of all it looks bad at the door and second of all you as the customer are expected to come down get your own drinks and then drag them up in the list to the 20 something floor.
"Looks the part but rooms too warm and no means on resolving this on the night."
In terms of appearance, hats off to the place it looks the part of a luxury hotel, the decor, the rooms, the facilities are all excellent. The staff are also very courteous with fantastic service from start to finish. The only problem was that on the night I was there the rooms had a heating issue, a bit too tropical which meant very little sleep and a below average experience considering everything else was near enough close to 5 star.
This hotel had a wonderful feel to it. The Lobby is large, light and airy. Even though there were a lot pf people there, it wasn't noisy. The room was comfortable, with nice bet linens. The bar was small, but quite nice for a late evening drink and some conversation. I was travelling with a group of 20 and the hotel served a wonderful meal, beautifully presented, the service was well paced and the food was quite good. They also had a typical, for a large hotel, over the top breakfast with lots of excellent choices. This is an excellent choice for a luxury hotel in Leipzig.
We ate brunch here a couple of times while in Leipzig. We really like the buffet style breakfast. They have everything from pastries to smoked salmon to fresh fruit. We filled up on breakfast and we where ready for the rest of the day of site seeing.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM