of TripAdvisor Travelers recommend this hotel
"Very centrally located hotel-great for business or family visits."
The hotel is very well located and is even visible from the central station. You can simply walk over there from the station in a few minutes. The hotel is great - lovely reception, ambience, facilities. Rooms were fine too. You can get wifi if you book the room directly from their website - otherwise you pay extra. Spa and pool facilities can be used by paying 5 eur extra per session. No minibar or tea/coffee making facilities were provided in the room. Breakfast is pricey-like the other Westin hotels though it is possible to order some breakfast items in advance. For meals, I preferred going to the centrals tation or nearby market area - the station is huge and has all sorts of restaurants/bakeries/stores etc.
The hotel is in a good condition with its modern architecture . Lobby area is huge . I was expecting better breakfast & more free space in the restaurant. Room is nice , but bit small,however to reach my floor is an adrenaline experience getting in the elevator :) There is M.I.C.E. business facilities at the hotel on a professional level...
"Quite ok, but no luxery"
The short walk from the train station was the main reason why we choose this hotel for just one night. As has been mentioned already by others: no coffee facilities or fridge in the room, although what we had was not a standard room on 23 th floor with a grand view into the zoo garden and the city centre. Since the hotel announced they had a pool, I was eager to have a swim in the afternoon. But be aware: you have to register in the reseption and get a special key card for the pool and spa. And do be aware: they charge you € 5 for using the spa facilities. Which changed my idea. I have been staying all over Germany in hotels with pool, and this was the first time ever there was an extra fee for clients. The interior in the reception and the breakfast room was rather dark and grim. Nothing wrong with the breakfast buffet, you just felt it was not meant you should enjoy for it too long.
"Business Hotel for fast visits"
This Hotel is nearby City Center for short buys. Try some restaurants there. Hotel does not provide room self making café or tea and no small refrigerator !!!!! If you get a room in high floor you may have a nice city view though. The Japanese restaurant was not as expected.
"Pretty average, better options are available"
The Westin is neither offensive nor memorable, though it was a little disappointing. First, the beds are quite soft and sag in the middle quite a bit. Both my wife and I had difficulty sleeping comfortably, we are 30 and 31 years old and on the thin side, IKEA offers more comfortable mattresses than this 4 star hotel. The room also does not offer complimentary tee, coffee or even water like at other hotels. We also ordered breakfast to our room, which was also disappointing. The person who delivered it was very rude and moody and on top of that, only brought us 1 set of silverware, even though we ordered 2 breakfasts and were 2 people staying in the same room. After we called the front desk, the same grumpy person brought us more silverware with no apology or even a smile. Then we had the breakfast, the eggs Benedict was with bologna instead of ham and the hollandaise was out of a pack, it tasted like Knorr. Our oatmeal was nice, but the compote tasted like a can. We order a "Kännchen" of coffee with two cups, which was exactly two small cups and orange juice for 6.5 euro each! Overall, the breakfast was of disappointing quality, especially for over 30 Euros. And that is the problem with this hotel, for 80 Euro a night it would have been good, but not for the price we paid. I realize that this is a chain and expect some level of sterility, but European chains --Mercure, Mövenpick and Swissôtel-- offer a superior product for the same price. We will not be staying at this Westin or any other location in the future.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM