of TripAdvisor Travelers recommend this hotel
I stay in some sort of Marriott/SPG hotel weekly for business. This hotel is my favorite when I fly into LAX. Cons: Self parking can sometimes be crowed One woman attendant and desk is not kind to me. The ice machine is behind big doors that look like a room...personally I think this is dangerous for women who travel along...no one would know someone else is in there with you Pros: Rooms are nice size for hotel Everyone from valet to the bar are so friendly (except this one woman) Self parking is easy (except when it is over crowed) Great pool Great exercise room...perfect for business travelers
"Another Terrible Experience"
I have stayed at this hotel more than 30 times, my last stay was 6 months ago and although a loyal SPG member I told myself I would never stay again.. I received a very nice email from the hotel telling me to try them one more time.. Well I have just stayed for the last time.. The service, quality of hotel rooms and the absolute lack of customer engagement tells me that the last email was just lip service..
"Thank you John T."
After what was absolutely the worst travel day I've had in a long time where anything that could go wrong did. The plane was hit by lightning we sat on the tarmac for two hours we were rerouted to a different airplane they lost my luggage and the lunch was terrible. When I got to the Westin John did a great job of making sure I had everything I needed since Delta lost my luggage. Although the day was rough, it was nice to have a warm greeting and great customer service. I'll be back!
We stayed at the Westin Los Angeles Airport for 4 nights on a tour to attend the Rose Bowl Parade. The hotel is very nice; rooms are large and very clean, and beds are very comfortable. The hotel staff are very friendly and helpful. The hotel is located close to public transportation so that if you wanted to go into downtown LA, it was easy to get there. Overall, we had a great stay at the hotel and would stay there again.
"Good hotel near LAX and close enough to LA"
Staying in LAX is a choice, because it was convenient for my trip but if you want to be closer to LA, Berverly Hills, Hollywood, you might wanna look else where. Takes about 20-30min drive there depending on the traffic (and the I-405 can be quite bad). Other than that, the hotel is a bit worn out but still ok. Room was of a good size, big comfy bed. Bathroom really needs a refresh... it's old and... well really not sexy haha. No view of course, the surroundings are not that nice, unless you wanna watch planes take off or land. Front Desk staff was friendly and helpful. They even extended my 4PM check-out (being a SPG Gold member) until 8PM for no extra charge, as my flight was at midnight. Parking is a bit expensive but worth it. There is not too much parking on the streets around the hotel, or for some areas, I was not sure whether I could leave it there overnight. Free shuttle of course to LAX.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM