of TripAdvisor Travelers recommend this hotel
Most awesome place to be in Mauritius. Beautiful views, right on the beach. Food awesome, drinks lovely, everything was amazing. The facilities are great. Definitely a recommended place and I will certainly be back..
"Spoilt by customer service "
I took my girlfriend to this resort for 10 days. The resort is excellent, lovely rooms, lovely beach and excellent restaurants. However a couple of things spoilt it for me. Firstly the inconsistency in staff training but a major issue was when my girlfriend found her glasses were stolen from our room. Similar to me she uses her glasses fir watching TV and they never leave the room. However they were missing and the staff did not belive or take response for the glasses being stolen. We are both 100% positive that he glasses were stolen. We had no real need to lie as the glasses were 300 euros and the holiday had cost some €14,000 of which €6,000 was for the resort. I am very disappointed in this total lack of customer care and unfortunately cannot recommend to anyone else due the chance of items being stolen. Advice from the hotel manager was that safety deposit boxes are available. Why would you need these fur glasses'
" Our stay"
We were made very welcome. As it was late and dark we were taken to our room and then collected later and taken to the restaurant, had a meal and then taken back to our room, which was lovely. The staff are excellent, kind helpful and ready to go the extra mile. Grounds were beautiful and very well kept. The restaurant let them down which we thought was just about four star. Mainly Indian food with the odd European dish. We had never had a problem with food in the class of hotel before so had not considered our dislike of spicy food relevant. The deserts were mainly chocolate based, with some fresh fruit and ice cream. If you want to go outside the hotel a taxi is the best option. It is about four k. To the nearest town and quite often too hot to walk. The Miramar next door has security guards on the beach to deter you from going anywhere near their hotel. However the beach is public land and if you stay on this you can walk quite a way around the coast.
"Gracious service "
We are at the airport and heartbroken at leaving following a wonderful holiday. We are tanned, healed and utterly rested. Just what we needed. The Westin was a great choice. We would really recommend it. The lay out is so spacious and uncrowded and we loved all the planting in the resort - palm trees everywhere. The staff are this hotels best asset. Outstanding service - not fake just genuine kindness. I wouldn't be able to name everyone who impressed us because it literally was everyone but the following really stood out and we would like management to know their names. Joanne at reception who looked after our check in was our first superb impression and set the tone for the rest of our holiday. Pratima was utterly amazing and tidied our room every day. Pamela in the club lounge was possibly the nicest host I have ever met in all my travels. Ajay in seasonal tastes had a wine glass ready for my water every day having noticed I struggled with the large water glasses. Kieran head chef we met most days. Very impressive guy. Great pride in his restaurants. Vidusha matre d was wonderful and finally Avinash at the pool was excellent too. Thanks everyone.
The hotel is beautiful with a big swimming pool, perfect for children. The rooms are spacious. The staff are friendly and helpful. A special thank you to the manager ravi jantoo who went the extra mile for us to have a late check in.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM