of TripAdvisor Travelers recommend this hotel
"A great hotel experience"
Great room, beautiful bed and big bathroom, lovely for night's stay. Right in the centre of the city, super easy to walk everywhere. Check in staff were quick and efficient. Quiet night's sleep... cant ask for more!
Love this hotel!! Best we have stayed at in Melbourne, even better when we get a balcony room. We try to return here as often as possible but it is never enough. Very centrally located to Melbourne's relaxed cafes and all the amenities you could ask for.
"High tea westin style disappointing"
High tea for two - one gluten free. What a dissappointment. Service wasn't great starting at the door with the conceirge staff too busy chatting to open it. The sandwiches were fine. Tasty, even using the tasteless gluten free white bread. The savory tart was dry and over cooked. The scones were not even worth eating - texture was course, scone turned to a gluedy lump in my mouth, the jam tasted like cheap jam from the supermarket. The sweets were uninspiring - the ubiquitous almond orange cake gluten free people get feed everywhere like it is the only thing available, the macaroon was days old and soft and tacky, the chocolate looking cupcake was very banana(ry) tasting weirdly so and had no topping which it needed to balance the strong banana taste. Weak tea was strong... water was tap water and not filtered. Do not recommend.
"Gone a bit off the boil"
I've stayed in this hotel quite a few times over the last couple of years and it feels like the quality has dropped slightly, certainly in comparison to the Westin in Sydney, where I just arrived from. The number of large towels in the bathroom were much less than in Sydney, and one of the face cloths in the room had definitely seen better days (see picture). The design of the shower meant that after I stepped out and closed the door, water flooded over the floor of the bathroom towards the toilet, not so pleasant! I ordered a cheese plate in Melbourne and Sydney and I believe the one in Melbourne was a third of the size of the one in Sydney and much smaller than it used to be in this hotel in the past. Things seem to have slipped somewhat here.
"Great location, beautiful hotel"
Central location on Collins street but set back from the main road close to Federation square. The hotel backs onto Flinders lane full of cafes and interesting trendy restaurants most of which will not take bookings so being close is an advantage. Lovely foyer, efficient check in and helpful staff. I had a quiet room on the seventh floor which was ideal. Free wifi was included but didn't operate well until I rang reception on my second night. Breakfast was on the first floor in the main restaurant which was quiet, plenty of fresh food and omelets made on request. Would definitely stay here in preference to the Sofitel up the road.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM