of TripAdvisor Travelers recommend this hotel
"Night and Day differences in rooms; like a different hotel."
The first room for two people was small and had so much furniture in it there was no room for people. It had so much stuff in every drawer and on every flat surface, there was no room for people's things. There were no plug options, as each of the four caked-with-dirt extension cords was full. Bathroom was okay size. After upgrade, good size room with 2 1/2 X larger bathroom. Towels left a lot to be desired either way. Larger room beds were wonderful; nice linens. In-room dining was good, but small portions. Only salami and ham had any flavor at the multi-choice breakfast buffet. How can one hard-boil a fried egg' Swanky entry to hotel; very nice staff. Great strawberry cake offered off lobby near concierge desk.
"Comfortable, Clean, Convenient"
We stayed on the top floor and had a great view from our suite. The beds were very comfortable and the bathroom modern and clean. The furniture may be outdated but it didn't take away from feeling safe and comfortable. The shuttle service to and from the train station is most convenient and easy to use. The Chinese retaurant here has the best Chinese food I have ever eaten! Would definitely return here.
"Choose another hotel in Kyoto"
My husband and I almost always stay at Starwood properties, so we were excited that Kyoto had one, but when we got to the Westin Miyako we were extremely disappointed. Service and decor were both mediocre and the rooms need renovation. Now there is the Suiran, a Luxury Collection Hotel in Kyoto, a new SPG property there so for you loyal SPG members, try that out.
"Corporate large Hotel"
There was nothing wrong with this hotel - just not our 'cup of tea' - it was far too impersonal - and geared towards large groups - weddings and had a very corporate feel to it. Being asked to sign for and threatened to be charged if you didn't return a adaptor really summed it up. The restaurants were very large and impersonal - breakfasts were massed produced.It was very expensive One positive was that it had a shuttle bus to the station. Wouldn't use it again.
"Great Hotel, Nice Services"
I've used my SPG points to book the hotel for me and my elderly mother (had to call instead of doing it online). Since I have status with SPG, they were nice enough to upgraded us to the executive floor, which comes with perks like the lounge access and choice of breakfast in either the Chinese/Japanese restaurant or the buffet. The lounge has early evening happy hour with free bar, snacks, and a very nice Japanese appetizer tray of food. We've tried the Japanese set breakfast on the first morning and were very impressed by both the quality of food, the presentation, and the services. The buffet breakfast the next day, though nice, paled in comparison. The room was a upgraded suite. Very tastefully decorated and overlooking the Japanese garden and the quiet part of the Kyoto city. We've enjoyed the free use of the pajamas (so nice) and the Japanese styled bath robe. My mom especially enjoyed taking a long soak in the bath tub after a long day of exploring the city. Sine we've arrived late at night, we took the taxi from the train station to the hotel, which costed around $20 USD (you can pay by credit card). During the day, we've took the free shuttle bus to the 2nd stop to walk to Kiramizudera temple. We've walked back to the hotel after visiting the Nikishi market (highly recommended), which took about 30 minutes. The next morning we took a 10 minute walk to Nanzanzi temple (another World Heritage site) and sent our luggage to the train station. They have a satellite station at the train station to forward your luggage for 300 Yen a piece. It was nice not having to go back to the hotel to get the luggage but it took us a long while to find the place. It's on the left side of the station but you;ll have to take the escalator up and down to find it. It's at the "Kintetsu Shopping Mall", near the Kintetsu train terminal (not JR).
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM