of TripAdvisor Travelers recommend this hotel
"Good location. Nice attentive staff. Slept well."
The best part of this hotel was the front of the house staff... We were always warmly greeted and no question was too bothersome for them. Our room was comfortable. I'm a Starwood Gold Member but I usually mix up my travel between all sorts of different accommodations so I kind of expect anything. That said, I was very pleased with the level of service, the attentiveness, the rooms, and the bed comfort. I'd certainly stay there again.
"Good located large hotel, but needs renovations "
Good 4 star hotel very well located. We had a large corner room with views over the mountains and the city. We even had a large balcony, but without any furniture. We asked for some chairs, which in first place was not possible. When we asked the second day, we got two lounge chairs so we could relax on the balcony after long days of sightseeing. The beds are large and very comfortable. The bathroom is. Rather small as is the wardrobe. The styling of the lobby, corridors and rooms is very dated and definitely needs renovation to match today's standards. It is a very busy hotel with large groups arriving with busses. The hotel is equipped for congresses and thus busy. Noise lobby. We decided for these reasons not to have breakfast in the hotel as you will have to wait long before getting a table at rush hour. There are alternative little cafes across the street and side streets. There is a pool, gym and sos, although you have to pay even as a hotel guest. This should be included in your rate of >€450 per night, without breakfast. The pool is nice and large, appr. 20 meters long, so good enough to do your laps. But like the whole hotel, very dated. The service and friendliness off the staff is ok, but we have experienced better elsewhere. Very good restaurants in the neighbourhood and walking distance to Gijon. Downstairs is subway station Keage, which takes you into town. Overall a good place to stay.
"Many contradictions in this hotel"
We had a nice large room with a view over the city. Dinners in both the Chinese and Teppan restaurants were excellent. Concierge and front door service were also excellent. However, the buffet restaurant was lined up and very slow to seat us for lunch or breakfast and, one of the ladies in our group was refused entrance even though we had a group reservation (small group of 10 people), and she was very upset. Additionally, my wife tried to order room service for our last morning and was given a lot of flack about the time she wanted it, 7:30 to 7:45 in that she had to take it from 7:15 to 7:30. She was also given trouble about how she would pay for it, and it was included in our tour. They did open the fitness centre early for us, which was nice. And the attendant was very diligent about cleaning the equipment after each person used it. They could use a larger fitness centre as it was constantly full. It took a while to pay my bill as there was a line up at the front desk and service was very slow. Additionally, many of the charges on my bill should have been charged to the tour master account so i had to have that corrected as well. All in all, a mixed experience.
"Not good at all "
I'm a platinum member been one for long time. This Westin is not good at all. The buffet is the worse i have seen anywhere. The line ups for eggs where outrageous. I had to order from the waiter and they came 49 minutes later, then I went up to the buffet to get a piece of bread and my table was cleared with my eggs. WATER IN THE ROOM''''''here is a great one. As a platinum guest you're allowed two bottles a day only for two people. I went downstairs spoke with duty manager about my experiences , let's remember this is Japan my favorite place culture food and everything else. Duty manager was not sincere but listened, but I'm sure will go nowhere at that hotel I'm betting duty manager just did nothing about my complaint . I stayed 5 nights out of my 18 nights in Japan and every other day was a different person at egg station one of them was fantastic and funny as the eggs really were all I could eat. The room for breakfast is horrible and smells. I visit Kyoto allot I love it there, location is okay but far from great but shuttle bus I think is what saves this hotel. I personally would not recommend it unless your looking as SPG to get night stays and points. Otherwise for me I will be staying elsewhere when I'm back in December.
"Nice view to Center of Japanese Culture city"
stayed for one night for business, room very clean, but a bit dark, TV channels needs to adds up, LED TV with SD slot but not USB slot. Bath room is superb! compare to bed room, they got two type of shower. electricity plug is both American and European type is available. For night life, better take taxi to down town Gion, cost you around 1000-1500 yen, for 10-15 minutes rides. Distance to Kyoto station is almost the same price and minutes. For retreat hotel is recommended, but if you want to explore the city, I preferred Ibis hotel in the front of Kyoto station.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM