of TripAdvisor Travelers recommend this hotel
"Puzzled on other reviews- nice hotel, easy location, very scenic"
I am puzzled on other reviews, though I try to understand them- or have I become more to the Japanese customs (I am from America, but been in Japan 2 years for work). I found this to be nice, quaint hotel- dated, but part of the charm. I stayed here as my usual nagoya station marriott was booked solid, and I have no regrets. A 2k JPY ride (maybe a little less) isn't bad to me or my company- I found teppan restaurant upstairs to be really good with amazing service. I found the staff welcoming and very Japanese with courtesy. Rooms were dated, but in good condition, carpets had been replaced you can see. Older bath, not up to marble and fancy like in Kyoto or Osaka, but i found the pricing ot be less than those- everything in Japan is expensive so maybe this is why I can't quite agree with other reviews. Of course it's seasonal and anytime around Chinese new years i find hotels scarce. I think overall, especially if on vacation the view of the castle is pretty impressive, very peaceful if you've seen last samarai with tom cruise...breakfast a little disappointing, but again not out of line- just a little less western stuff on menu, but i eat both western style and japanese style, so no big deal to me, but i can see that.
"A Starwood Embarrassment"
I've stayed in many Starwood facilities in North America and Japan and this is probably one of THE worst. Why' Location. The hotel is too far from the station which requires a $20 cab ride each way or if you prefer they have a shuttle that only runs once every hour to the hotel for limited times. Note, the last shuttle is only at 8:00pm so if you want to go out for a relaxing dinner near the station you will need to get a cab at least on the way back. StarPoints Bonus. As a Gold member I opted for the 2 free drinks bonus. I could not even approach the bar room as the stench of thick smoke most was nauseating. The drinks were not available through room service and staff would not permit changing my selection to the 250 Starpaints bonus even though I did not use the drinks. Breakfast. As another reviewer mentioned, this is THE worst buffet ever. Period. Absolutely not worth $25. You would be far better eating a bento somewhere or eating at the many restaurants at the Nagoya station. Both the quality and selection of foods were pathetic. Because of this, we were forced to rearrange our schedules to find decent breakfast each morning. The library/coffee room offered complimentaty coffee and pastries for Starwood members. Hotel. The hotel and rooms are looking rather old and tired and needing renovations. The best thing I can say is that the view of the Nagoya Castle lit up at night was good. The room was dusty with dust bunnies hanging from the lights and bathroom glasses appeared only to be rinsed. There was an item that also appeared in our room after one of the room cleanings that was not ours. We can only assume this not identified by an earlier cleaning and left for us to find. Staff. In general the front counter staff were gloomy and uninspiring. The bellhops were at least cheerful and made an honest effort to welcome the guests at the door and when moving the luggage to the room. So overall I would not recommend this hotel. It is way overpriced, poor location, uninspiring buffet and poor service. Come on Starwood, you can surely do better than this!
"Overpriced Hotel With Bad Service"
I have stayed in this hotel over a period of 10 years on an average about 2 or 3 times a year. I must admit the hotel has deteriorated from average to worse. Though this hotel is average when it comes everything, I continued to stay here because it was a starwood property and sadly this is only SPG property in Nagoya. They dont really recognize my Platinum Ambassador status. The last trip in December 2016 and that would be my final with the hotel. The wifi connection is a nightmare. I had to call guest services 6 times before they installed an additional router in my room. Housekeeping was equally a disaster. Though housekeeping had made up the room, there were still left over trays and unwashed coffee cups from the previous day. This hotel is not only an embarassment to Starwood but also to the entire service oriented Japanese. They are not at a location where public transport is easily accessible. Hotel is overpriced, with bad service and staff with poor attitude. Any fast food outlet will beat this hotel hands down when it comes to breakfast. Not a cent worth paying for breakfast.
"Too far from the city and Nagoya station"
The hotel itself is okay, the service very good as can be expected and the Nagoya Castle view from the room as you wake up is amazing. But that's it. There is nothing much around the hotel including restaurants. I think a 7-11 is your best bet. It's a quiet residential area. If you wish to explore Nagoya, you have to take the shuttle which leaves every hour or cab it to the city or station.
"Posh hotel let down by basics"
It's an impressive arrival, - footmen, big foyer, marble and glitzy. Room was nice and well appointed, good selection of TV channels, nice enough bathroom (yes a bath and not a shower only!). But the gym is actually not part of the hotel - it's just off-site and officially doesn't open till 11am - but they WILL open it up if you make a fuss. Restaurants though are very expensive - even by Japanese standards - especially the one high up - and then there's the bar at the back that is like a dark gentlemen's club in London - wooden panelling, leather chairs, over-priced drinks ... and no wifi! But it's not clear that's the case till you try and connect as there's no warning! Good buffet breakfast with lots of choice - great view of the castle over the moat ... never got a chance to visit it sadly. But the location otherwise is on a busy rat-run around the hotel .. not very scenic to walk or run ...and if one makes the mistake of taking a taxi from Chuba airport it all gets very expensive! There is a train from the airport to the centre of Nagoya .. which I will remember to take next time!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM