of TripAdvisor Travelers recommend this hotel
"Overpriced Hotel With Bad Service"
I have stayed in this hotel over a period of 10 years on an average about 2 or 3 times a year. I must admit the hotel has deteriorated from average to worse. Though this hotel is average when it comes everything, I continued to stay here because it was a starwood property and sadly this is only SPG property in Nagoya. They dont really recognize my Platinum Ambassador status. The last trip in December 2016 and that would be my final with the hotel. The wifi connection is a nightmare. I had to call guest services 6 times before they installed an additional router in my room. Housekeeping was equally a disaster. Though housekeeping had made up the room, there were still left over trays and unwashed coffee cups from the previous day. This hotel is not only an embarassment to Starwood but also to the entire service oriented Japanese. They are not at a location where public transport is easily accessible. Hotel is overpriced, with bad service and staff with poor attitude. Any fast food outlet will beat this hotel hands down when it comes to breakfast. Not a cent worth paying for breakfast.
"Too far from the city and Nagoya station"
The hotel itself is okay, the service very good as can be expected and the Nagoya Castle view from the room as you wake up is amazing. But that's it. There is nothing much around the hotel including restaurants. I think a 7-11 is your best bet. It's a quiet residential area. If you wish to explore Nagoya, you have to take the shuttle which leaves every hour or cab it to the city or station.
"Posh hotel let down by basics"
It's an impressive arrival, - footmen, big foyer, marble and glitzy. Room was nice and well appointed, good selection of TV channels, nice enough bathroom (yes a bath and not a shower only!). But the gym is actually not part of the hotel - it's just off-site and officially doesn't open till 11am - but they WILL open it up if you make a fuss. Restaurants though are very expensive - even by Japanese standards - especially the one high up - and then there's the bar at the back that is like a dark gentlemen's club in London - wooden panelling, leather chairs, over-priced drinks ... and no wifi! But it's not clear that's the case till you try and connect as there's no warning! Good buffet breakfast with lots of choice - great view of the castle over the moat ... never got a chance to visit it sadly. But the location otherwise is on a busy rat-run around the hotel .. not very scenic to walk or run ...and if one makes the mistake of taking a taxi from Chuba airport it all gets very expensive! There is a train from the airport to the centre of Nagoya .. which I will remember to take next time!
"As the name implies, great view of the Castle"
My partner and I have stayed here on our way to Toyota City and en route to Ise. It is an aging hotel but a nice hotel in Nagoya. We were upgraded to a splendid room directly facing the Castle. I'm told Tom Cruise stayed here at the time The Last Samurai was filmed. Correct or not, the service here is good.
"Nice scenery view from room"
Good room size and we had a room facing Nagoya castle. Very nice view during the night time. Friendly service staffs as well. The only downside is the slightly small toilet and weak WiFi in the room. Overall still recommended.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM