of TripAdvisor Travelers recommend this hotel
"Avoid at all costs"
The staff in this hotel did their best to make me feel completely uncomfortable. I'm really surprised that this is part of the Starwood group. The standards are really poor. The hotel lists among its amenities an indoor pool, spa and fitness centre. This is not true. These are in a nearby building across the road, outside of the hotel, and in my opinion it is a different business that is in partnership with the hotel and allows guests access for a fee. I had huge problem with that, because my booking listed all these amenities but there was absolutely no mention that these were at an extra charge. This is in my opinion a misrepresentation. I arrived one Friday at 8.30pm. I was told that the pool closed at 9pm. So I quickly left the luggage in the room and headed to the pool, hoping to have a quick splash before closing time. No such luck. The pool staff were very unhelpful, spoke no English at all, and had a very obnoxious old-school manner. It felt like checking in a penitentiary. They required all sorts of forms filled in and making calls to the hotel, and demanded an entry payment of 1500 yen (just for a few minutes of swimming) plus they asked me to purchase a swimming cap. (A swimming cap' This is not a municipal swimming pool! - no smart hotel asks you to wear a swimming cap if you shower before swimming). So I finally had to give up, because all this left no time for swimming anyway. The staff couldn't have been more obstructive if they tried harder. After that unpleasant welcome, I thought I would relax having a meal in their 11th floor restaurant. Their website states that last orders is at 9.30pm. So at 9.08pm I arrived at their Crown restaurant and they refused me entry, stating that last orders is at 9pm. Apparently I am told now that it is at 9pm, but they hadn't updated their website, which still states that it is at 9.30pm. After yet another unpleasant encounter, creating a commotion among staff, I had to twist the arm of the world and his brother and they finally let me in, which shouldn't have been a cause for such fuss in the first place, because there were many other people too. If you stay at this hotel you're very much stuck with the food offerings at the hotel, because there is absolutely nothing in the area - no shops, bars, restaurants, nothing. Having said that, the hotel itself is really a fun-free area because all its restaurants close by 10pm and there isn't any room service after that time either. This is not good, because if you are peckish after 10pm there should be a more decent option than eating peanuts from the minibar. The problem is that this is not a smart hotel, so 4-star expectations don't apply here. During my stay, I had a problem with the air conditioning. It was not working and my room as suffocating. They did not even try to look into the problem and they simply gave me a spanner-like tool to open the window (see photos). I find this mind-boggling. I've also uploaded a photo of the hotel's idea of a "wardrobe". An antibacterial spray is also included to reassuringly spray over the many smelly furnishings (because clearly customers have been smoking in non-smoking rooms). In the desk, there is a selection of religious books that you can read if you want distraction for your hunger after 10pm. I stayed 3 nights - on my third night I got a room change. This was a larger room with castle views. These are stunning, but I wouldn't feel it's enough to compensate for the terrible experience of staying at this hotel.
Love this hotel. Always have. One of the few issues I've had has been the slooooooooooow WiFi. Much to my surprise, WiFi seems to have been upgraded - complimentary and super-fast. About time! :) Free breakfast for Plats went away a couple of years ago, but the castle view almost makes up for that.
"Great Location but Needs Renovation"
We had a great view of Nagoya Castle that was worth the stay. However, the hotel needs to be renovated--the rooms and public areas are very dated. Also, the restaurants are not up typical eating standards in Japan. We had room service, but it was awful. Would suggest that you go back to the train station to eat dinner.
"Beautiful Castle View"
The Westin Nagoya Castle is a modern, Western style hotel across from Nagoya Castle. We had a room on the 7th floor with two beds and a beautiful castle view. We were surprised with the negative comments on the Starwood Hotels website as well as a few on TA. It seemed like the majority of negative comments were related to SPG benefits. We thought our room was a decent size, quiet and comfortable. Perhaps the decor was a bit dated or sparse, but that was not of concern to us. As with other Japanese hotels, amenities included an impressive array of toiletries, an electric teapot and tea, and free wi-fi.
"Be careful with the room you choose"
For a Westin I was expecting better. As always in Japan we shouldn't choose a single room because they are always minuscule. Its very difficult to open the bags and have some space to walk freely on the room. So. on the second night i ask for a better and quiet room. And I have it. Double room, castle view. Very nice but of course I pay an extra Y6000 per night to have it. Another two things: 1) Please be aware that a coffee "doppio" in the bar cost you Y1000=EUR 8 EUR. 2) There no restaurants nearby and the hotel is expensive and the dinner is TERRIBLE.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM