of TripAdvisor Travelers recommend this hotel
"Do NOT Park and Fly!"
We booked a park and fly while out of the country for a week. The shuttle is supposed to come every 15 minutes. We waited over 30. We called three times and the third time we were told, "Traffic". The traffic didn't seem to effect 5 other hotel shuttles because they came and went 2 or 3 times (we had plenty of free time to count). once we were picked up, it took 5 minutes to get to the hotel. Traffic must have eased up quickly. If you want to get home and don't want to wait twice as long as advertised, don't pick the Westin.
"BUFFET BREAKFAST AT THE WESTON O'HARE, REALLY' Read on, thank you."
Book a room with breakfast included is more that paying for the Westin O'hare Benchmark Restaurant. Pay for the breakfasts buffet to your room is $21....sounds appetizing for a "BREAKFAST BUFFET". 1. The staff could not open the restaurant at 7am...could not find the key to open the door to the restaurant 2. The prices on the a la carte menu makes a customer choose the d'hote menu (breakfast buffet, price fix at $21). That was our choice for breakfast. 3. Not much selection at the buffet offering for the price. In order to order an omelette, a paper request is required to be submitted to the chef. 4. Back to the table to order orange juice and coffee from the waitress. Waitress bring a carafe for the coffee with a cup and a half of coffee and when the juice finally arrived, it was a small glass of juice. A customer ordering a la carte had a larger glass of juice on his table.There was only one size for the buffet customer. 5. Where are the omelettes''' Waitress delivered eggs to the guy with the large glass of juice, but looking at the counter were 2 plates with omelettes on the plates. I guess buffet means that you don't get the service from the waitress. 6 Omelettes has peppers, onions and cheese ordered. Would you believe, not only that the platter was cold, even they had a warming light over the plates at the counter, which were turned off, but the peppers and onions were raw. Are these guys professional cooks' 7. We had to ask for more coffee, since the carafe was a single cup and a half serving. That took a long time to get service for the coffee. Asking for more juice was another task. One would think that the buffet would have self serve o.j. 8. The toast finally arrived, would you believe we got white bread instead of rye and wheat bread. 9. The fruit for the buffet was put out, so back up to the buffet counter, we dished out some fruit and ordered french toast. The chef did not know what french toast was, probably a communication gap. 10. Finally another chef arrived, and he knew what french toast was and we ordered one slice. The same thing happened, where the french toast was put on the counter which is higher than the tables and we finally notice that there was a plate with french toast and some syrup on it. Did he think that I wanted syrup or butter to melt on top of the french toast' 11. The Westin O'Hare, you would think would have a classy buffet. Wrong, don't spend your hard earned dollars on a sub par buffet. 12. Shame on Westin O'hare. The check was placed on the table before we were finished with the meal. But, when we signed the check, and were about to leave we got excellent service. The waitress finally became alive and gave us great service, that is to make sure that we were paying the bill. 13. Poor service, not really a breakfast buffet,
"Old Hotel. Great Location."
This hotel offers great free shuttle service to and from O'hare. If you don't plan to go downtown, this is a great place to stay. The train is close by but it is about a 45min ride into the city. The rooms are nice but the layout is terrible. The toilet is essentially behind the bathroom door. The fixtures are showing their wear. Staff is extremely friendly and accommodating. Was quiet during the week but if you have to stay over a weekend beware. Loud wedding parties, conventions, etc. The staff was great about kicking out really rude people but still lots of noise!
"Great airport hotel"
For an airport hotel, the Westin was very good. Rooms were good size and well equiped. The restaurant for dinner was great. The food was of a quite exceptional quality and the chefs did an awesome job. The menu was a bit limited but made up for with the standard. Wine by the glass quality can be improved.
Only booked this hotel as it had a pool and wanted to swim in the morning before a long flight. Now they tell me it is closed for a private function. Putting their private guests first!!! Very disappointed.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM