of TripAdvisor Travelers recommend this hotel
"convenient and comfortable with great staff service"
Since 2002 I have visited Rosemont each January for work. For the last 10 years I have stayed at The Westin. Beds are comfortable, staff is friendly, gym is decent (also has a pool, though this is not something I use) + starbucks downstairs and a good restaurant. The hotel is also very quiet, another big plus. Last year I had accidentally left gloves and very expensive prescription glasses in the lobby area. I called frantically when I realized this on my way back from the airport to my home. Between the manager and those involved in security, these items were found and sent back to me, so on top of all my other positive feelings about this hotel, that the staff was so honest and accommodating, was just huge and would highly recommend that should you need to be by O'Hare for any reason, that the Westin is where you should stay.
"Comfortable, but nothing special"
The room was comfortable and clean as was the bathroom -- which was pretty large for a hotel. The hotel was quiet. Waited a long time for the shuttle from the airport -- about 25 minutes. And on arrival on a full shuttle, there was only 1 front desk agent working and no effort to call out any more help. I expect better planning -- if you have a full shuttle, bring out more people to help.
Enjoyed stay very much, everybody was friendly and helpful. Refrigerator in room was great. Easy walk from parking lot to lobby. Airport busses every 15 minutes; our driver Adhor was very knowledgeable of airport and very friendly.
"Love sleeping in Westin beds"
The beds at the Westin brands are always comfortable and I get a great nights sleep. The rooms here are clean and spacious. It would definitely be a 5 star rating if it was a little newer or more modern. Staff was friendly and great. Check in was smooth.
"Stranded at OHare...who cares when you can stay here'"
Nicest airport hotel ever! We stayed here because we were stranded at OHare. I'm an SPG member, so I rolled the dice on this hotel. It's beautiful & clean. Decor is lovely. Front desk staff was quick & welcoming. Starbucks in lobby. Airport shuttle driver was nice, too!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM