of TripAdvisor Travelers recommend this hotel
"Barely a four"
For the price it could be much better! Three calls for maintenance on the room. For getting a upgrade, I'd hate to see a regular room. Bed is good and the housekeeper is great. They are responsive. I've been to other Westin hotels in this class and they aren't quite there.
"Top quality service - including in a crisis"
We stayed three nights as two couples and had a great experience. The rooms were upgraded to ones with a lovely view of the Neptune Fountain and included a surprise welcome bottle of Cava and cheeses. Good food and a good all round stay, however the absolutely brilliant experience came out of something bad- when our friend's handbag was stolen in a nearby tapas bar we asked the hotel for advice, they immediately arranged for a bell boy to accompany us to the police station to file a report, acting as both a translator and completing the forms. Outstanding, thank you Westin!
"Luxury in a Great Location"
We love this hotel! It's luxurious & comfortable and staff is friendly & accommodating. The breakfast buffet is outstanding...in fact, perhaps the best in Madrid. Location near The Prado is a huge plus!
This is one of the grander hotels I've stayed at, and we had an amazing stay here! Our room and bathroom were very spacious and the bed (supposed to be an award winning one) was to die-for! Especially to get over the jet-lag, it was luxury at it's best. We stayed here for 3 nights and I have to say this is one of the most centrally located luxury hotels in Madrid. Most points of interest like the Plaza Mayor, Museo National del Prado, And even the Grand Palace were all within Walking distance - 20 minutes at max, so 5/5 in terms of location! Would definitely recommend this hotel if you're looking for luxury!
"Location - Service - Luxury"
One of the best SPG properties which is also listed as an attraction. You feel the elegance and the luxury as you enter the hotel. The checkin process to delivery of bags to your room was flawless. We had to book the junior suite due two young kids but they were ready for us. The bathroom is huge compared to European standards. The hotel is central and close to nearly everything. The Prado Museum is right opposite as well as Retiro park is 2mins walk. You can get the taste of local tourism by walking on Calle Prado to Puerto Del Sol which is 5mins walk. There is a VIPS downstairs as well as a huge Starbucks. The breakfast is grand downstairs and is a must.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM