of TripAdvisor Travelers recommend this hotel
"Wonderful service and perfect location "
We thoroughly enjoyed the impeccable service given to us at the Palace. We were traveling with our 10 month old and (as always) way too much luggage. The staff could not have been more helpful. We were upgraded upon check in and out room was gorgeous. Room service was delicious and fast and the breakfast was amazing! I love how it's a fancy hotel but not too pretentious. We felt comfortable with our young baby. I highly recommend this hotel and will stay here again when in Madrid.
Excellent accommodations and service. We felt that the hotel staff were very friendly and helpful. The buffet breakfast was one of the best we've had. Next time, we'll stay for the Sunday brunch. (Hopefully soon!)
"Great amenities and location!"
We spent our time in Madrid in two different hotels and the Westin was definitely the winner. The location is perfect for seeing the arts and sights of the Prado, Reina Sofia, and the Park Retiro. Also its right in the heart of the classier part of Madrid's nightlife with great restaurants and bars all around. The room was nice and big by european standards. The bed was comfortable as expected. Yes its a little dated but the quality of the property can't be matched and it was very clean. Had the opportunity to spend some time at the bar downstairs and enjoyed some other amenities. The exterior of the building is very grand.
centrally located, old fashioned (architecturally) property. Very attentive staff, courteous and helpful. Only negative point was with the sound, whereby either with the housekeeping, passersby or the floor above; if you've obsession, advisable to ask for a quite room.
"EXTRA SERVICES ARE TOO EXPENSIVE"
We found hotel was ok even if it lost his european charme in order to please the american average taste... but we found that the prices of the extra services are absolutely out of good taste: a little coffee 7.50 eur, no free internet computer use but high charge of the business corner. Well tjis would be ok if the cost of the room would be low but one room costs nearly 300 eur per night. So, please give something to your guests !
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM