of TripAdvisor Travelers recommend this hotel
"Fantastic Customer Service!!!"
Stayed here for 2 nights. Great location, facilities and fantastic customer service! The breakfast was awesome and the complimentary afternoon tea service for the SPG member was a great touch! Always love the Heavenly Bed in Westin. Missing already Bali! Can't wait to go there again! :)
"Service wins us over"
Stay here for 6 days with kids and elderly. It's the service of the staff that wins us over. Nothing was too much trouble. Although the hotel and rooms are showing signs of aging, the overall experience and value of staying here outweighs everything. We wish breakfast was included as it's tough to get breakfast around Nusa Dua. The private beach is beautiful.
"Relaxed and comfortable "
We stayed here for 2 nights in Nov and the experience was simply awesome. We got free upgrade from deluxe room to premiere room for being an spg card member and also discounts at their restaurants and spa. Their private beach was simply breathtaking with plenty of day-beds and dream beds. The dream beds require a small fee for reservation. They also have 2 large pools and again plenty of day beds. The hotel is huge and gave us our morning jog to walk from our room to the beach. Breakfast had a lot of variety including ice cream crepes, sushi, chicken kebab, Indian food etc. Overall we truly enjoyed our stay and would surely return again.
"Great Great Great service"
Westin lived up to its reputation on this trip. From landing at the airport to departure, my family and I experienced only great, courteous service. I have stayed at multiple hotels all over the world and this is one of the few times when the service lived up to the name. Starting from the time we checked in, the front desk manager noticed I was waiting in line for a longer period of time and there were other guests cutting in front, he personally came by to apologize and expedited our check in. I hope he gets a commendation for this. We put our 2 kids at the Kids Club every day of our stay and the staff were really patient and wonderful to them, even though one of my sons exhibited some poor immature behavior at times, they were gracious and could handle him well. By the end of the trip he was really well behaved, so it was a bonus he did not just play all day but got some social skills training too!! we got a nice surprise when we were presented with a complimentary high tea buffet for being an SPG member, that was a great impression of instant value of membership instead of just getting points valid for some unknown future room benefit. My children are city kids and went gaga at all the animals they encountered like squirrels, different birds and fish. It was evident all staff at this hotel really made an effort to make the guests welcome. I am definitely planning a return family trip to Bali and I hope the other Starwood group hotels will be just as welcoming.
"Wow wow wow. This hotel is fantastic "
I stayed here with my partner after travelling Indonesia. My room was not ready when I arrived and I was let into the club lounge to wait. The service from reception through to breakfast and the bars and restaurants was just amazing. Nothing was ever too much trouble for any if the staff. We had a 1 bedroom suite which overlooked to the pool. The room was beautiful with a separate dinning area and lounge. Nice sized balcony. We spent most of our time on the beach in one if the gazebos which although you have to pay an additional sum for them. It's well worth the extra money. Service at the gazebo was very efficient and frequent. We had a beautiful amazing time at this hotel and was totally relaxing. Well worth the expense. Defiantly will be returning to this hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM