It's was our 1st time in Mexico & had flown along way just to be their, coming from Australia . We normally take holidays every winter over seas & I must may this was the best hotel & service buy far. The moment of arivel we were givin a lovely room in the royal club the staff there was amazing & made sure our stay their was just as amazing . I was very sad when the time come to leave . What any traveler wants the Westin resort sure have beautiful rooms , beautiful views , the best staff , free wifi to keep in touch with loved ones while away & free drinks after 5pm each day . Heaven on earth that's for sure !!! We were actely traveling for 6 wks & I must say the Westin certainly set the bar high for any other hotel we stay at now ! When we left cancun we flew to cabo & I have to say I wish I was still at the Westin . Thank you for such an amazing experienceComment of F. Brooke , Australia the 2014-07-17
I am thoroughly enjoying my stay here. Management is so hospitable and all the staff are friendly. This place has a few different pools including a whirlpool semi hot tub that's linked to the main pool. Restaurants produce quality food although a bit pricey. We ate at the Regina buffet every morning which is across the way ($10!). I haven't been impressed like this in a while. Mauricio Mutual made a lasting impression by wishing me happy birthday in his own special way. I'd love to come back to cancun and stay here. The busses run 24 hours and the stop is less than a block away. R1 takes you to Walmart not R2 even if the bus driver says otherwise (like she told us). Great hotel.
"Breath taking view "
The Resort have such a beautiful view, very quite as well. Food is great, the staff are really nice and helpful. "Alexandro" was so helpful doing our stay, he worked with the Resturent by the pool side. Resort have multiple pool and a jacuzzi. This resort is located at the beginning of the strip but they have buses to downtown cancan, bus fare is really cheap. And a nice ride to town as well. Love it.. clean beach. Will recommend this resort
"Dated, lots of seaweed on beach"
There was a lot of seaweed on the beach which was there throughout our stay. This should have been removed, but we did not see any maintenance of the beach. The pools were outdated, especially the several cold small pools. The staff was friendly. Our room was ok, but not great. We had a first floor patio. Loved going to Mexico, but wish we had stayed in a nicer place. This is on the north end. If you walk north of the hotel, there is a terrible odor like sewage at the beach. The food was pretty good.
"Awesome stay !!"
Our visit first visit to cancun. My husband and I enjoyed our stay the Westin very much !. All the staff were awesome we got upgraded to a royal beach club with the private pool and private beach area . Room was big and very quiet with a nice lagoon view ! Fresh juices every morning at the club. Concierge was very helpful we wanted to get a massage and after looking at outside massage place which was not cheap the concierge got us a 20 percent discount for 80 minutes couple massage at the beach in the hotel and that was the highlight of our trip. Sandra and Alfredo our therapist was top notch !! They deserved a 5 star and more !! We will be back for sure !!
"AMAZING STAFF & Crystal Clear Waters"
Felix, Marcos, Leonel, Gina, Selena, Davino, Mitzi and the all of the AMAZING staff at the Westin Resort & Spa Cancun and the crystal clear waters are the Only reason to stay at this resort. The Gracious and wonderful staff went above and beyond to help make our stay a special one as we were celebrating our 10 year anniversary. But, even they couldn't save us from the pounding music at the next resort over. or the smelly hallways from the renovations in progress. There aren't many food options either, so you'll have to venture out often, depending on your length of stay. Not a good choice for a special occasion or romantic getaway, it's more of a quick trip with a friend or two to have drinks and swim in the beautiful ocean
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM