Set between Laguna Nichupté and the Caribbean Sea, this grand resort with an annex is 4.4 km from Museo Maya de Cancún and 11 km from Aeropuerto Internacional de Cancún.
We had a wonderful stay at The Westin resort & spa Cancun. The beds are very comfortable. The rooms are clean. The breakfast was not cheap but excellent. Concierge is very friendly and helpful.Comment of B. Patrick , Belgium the 2016-08-19
It's was our 1st time in Mexico & had flown along way just to be their, coming from Australia . We normally take holidays every winter over seas & I must may this was the best hotel & service buy far. The moment of arivel we were givin a lovely room in the royal club the staff there was amazing & made sure our stay their was just as amazing . I was very sad when the time come to leave . What any traveler wants the Westin resort sure have beautiful rooms , beautiful views , the best staff , free wifi to keep in touch with loved ones while away & free drinks after 5pm each day . Heaven on earth that's for sure !!! We were actely traveling for 6 wks & I must say the Westin certainly set the bar high for any other hotel we stay at now ! When we left cancun we flew to cabo & I have to say I wish I was still at the Westin . Thank you for such an amazing experienceComment of F. Brooke , Australia the 2014-07-17
Stayed because I wanted to visit Mayan ruins, and this hotel suited the purpose. The rooms are spacious and airy, the staff were fantastic.Comment of M. Alan , Australia the 2014-04-25
"This is not the normal 'Westin' standard but it is fine for a night before you go somewhere else along the coast"
I stayed here for one night before I travelled to Tulum. My room was dated but it was clean with views over the water. For the price that I paid was for what I got. But if I was going to Cancun for a vacation I would choose another hotel with updated rooms and grounds. Tip : It will be $50 to get from the airport to this hotel in a taxi which seems ridiculous for such a short ride
The location is stunning but remote. It is 20 minutes from anything and although the food is good it is not good enough to eat 5 days/3 meals. The facilities are a bit dated but not bad. If you purchase the all inclusive packages make sure you have them explain thoroughly when and how they apply....there was some confusion. The staff is friendly and very helpful....the best part of the experience (along with the views) A hidden gem if you want quiet is the lagoon behind the hotel. I spent a few hours reading totally by myself on my last day....awesome! All in all a good experience but I would try another spot next time.
"Love this resort!"
It's a bit far from downtown....but such an amazing resort! Pool/beach area is phenomenal! The rooms are clean and the beds are so comfortable! The air con in the room works great as well! The gym is big with quality equipment.
"Fair enough to pay what you get"
I gave 4 out of 5 only because the bed mattress and the pillow were not clean. the services were good. they were kindly always smile. I chose the ocean view room that I can view the sea. pretty awesome view.
"'Stay Away' = Worst Westin ever stayed"
I am a SPG Gold member and fan of Westin brand but the The Westin Resort & Spa Cancun property its is totally outdated and its overrated which doesn't qualify its current star rating. Secondly its very noise and conducting various fixes (renovation). The Lobby doesn't have the best first impressions look and feel more of a budget hotel. Only good point worth to mention was the SPA and its good one. Finally the service is not up to the mark in comparison with other Westin resorts across the globe. Suggestion: The property requires a complete revamp on the exterior, interior decor as well as the pools.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM