"Great stay - Very relaxing"
Just got back after 5 nights here .. everything was perfect! Nice room , great view, food and drink excellent .. most of all, the staff, they cannot do enough for you One small suggestion .. maybe the Prago pool could be kept for adults only as there was one afternoon where an English family arrived with 2 young children and this forced us to retreat to the peace and quiet of the beach Other than that we had a lovely stay
"Isolated but beautiful"
This hotel resort is fantastic for a quiet getaway. Stunning views and gardens. It takes about 15 minutes to get to phuket town by taxi. Food is excellent and drinks are great plus they have some good specials. Staff were absolutely the best, very helpful and happy. The pool access room was disappointing because the pool is just a tiny shallow pool. You cant access the main pool at all from your room.
"Excellent resort, fantastic staff"
The setting is absolutely fantastic overlooking the Siray bay and the resort is private and quiet. There is a very nice gym with excellent view and three pools to choose from. The staff are ever so helpful, they really try hard to meet everyone's needs and make up for any shortcomings (there are details around the hotel that need updating). The EEst breakfast crew are brilliant and very anticipatory of cusomers' needs. I can truly recommend this resort if you are looking to recover away from the hustle and bustle. Certainly my first choice in Phuket.
"Disappointed at the last minute, average hotel"
Have been to phuket many times, but first time here and on a business trip. It has a nice ambience, some nice staff but needs stepping up. Good restaurant, not too bad bar selection. Had a room at ground floor with no view, quite disappointed but wasn't too affected until I had to change room. And it was because of the air-conditioning being faulty. It was 1130pm and I had to wait until midnight to get a room change - no issue. But when the guy came to meet me, black face no help and I had to roll my own bag. As if I asked for a room that had a spoilt air conditioning system!!!!! Rather irritated by this service. Especially so at midnight. By the way my SPG is 5214289548. But I guess it doesn't matter if you are a preferred guest or not. Pssst, Hilton hornors have stepped up their game. Poor service. Average views,tired rooms, challenging to walk anywhere. Won't come here for any vacation in the future. 3 stars is generous.
"We loved it!"
This was a great place, from the nice views to the wonderful service! We also enjoyed the food options. The only downside was that the beach was not that great with rocks and lots of trash, although this was not the hotel's fault. We hope to return next time we are in Phuket!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM