"Terrible Front Desk Service and Thievary"
I stayed here for a work event. Whilst the facilities are amazing, the staff at the front desk are incompetent, smug, unhelpful and simply rude. The "manager" Suzanna and her employee Bonnie would not help me in solving the issue of their housekeeping stealing my shirt. A colleague of mines shirt was also stolen this week. This is enough for me to never stay here again and to also ensure that no one I know does.
"So many better options"
The location is nice and the room itself was fine. However, considering: 1) The hotel has 1195 rooms. It had one concierge on duty at 8:30 in the morning. Do the math. After standing in line for awhile several of us gave up searched for help elsewhere. 2) For $48 you'd think a room service breakfast would at least arrive as described on the menu. No. Rosemary roasted potatoes turned out to be basic hash browns that you'd find at any interstate diner. 3) At checkin I was offered a 1pm checkout, which I accepted. So, I was surprised and annoyed to be interrupted by housekeeping at 9:15 and again at 11:00. Is the hotel's version of late check-out to interrupt until you get the message that you need to move on' San Francisco has as many nice hotels as any city in the country (short of NYC); choose another.
"An old favorite"
Hadn't been here in years. Is a bit more of a convention hotel than in the old days, but still nice and in a great location. Sad to see the Oak Room declassed to a breakfast buffet spot, but I guess that is progress. Friendly service. Great that you can get dropped off and picked up in the covered drive through in rainy San Francisco. Room was excellent.
I brought my daughter to San Francisco for a belated 13th birthday weekend and stayed at the Westin. The hotel was fantastic from check in to check out. It made it a magical weekend for my daughter, she was thrilled with our hotel. Our room was clean and comfortable, the internet worked well and the staff was great. A special thanks to Rolando, the doorman, who was very helpful with our bags, cabs, etc. We returned to our room on the first night and found chocolate covered strawberries and a bottle of sparkling cider. This made our visit. My daughter was so impressed, as was I. Thank you for making our special weekend memorable.
"Not worth the price, even at a discount"
Very disappointed in my room. They charge a ton of money for a very basic QUEEN room. No frills. Feels old and dirty. Only one robe. Won't be spending extra time in this room on my fun weekend away with my husband. The building is old and beautiful. There are also apparently nice rooms available that have been refurbished. If you can afford it, go for one of those.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM