of TripAdvisor Travelers recommend this hotel
"Lovely Hotel, Very Busy Area"
Our experience at this hotel was mostly wonderful. The rooms were lovely and clean, the staff was helpful, and the catered meals in the event rooms during our stay were very good. The only difficulties we encountered were with the constant noise outside with music, construction nearby, and street traffic. Another obstacle we encountered was that I was in a wheelchair and the side entrance of the hotel with an elevator was locked during the early evening, requiring us to go around the outside of the building to the main entrance, all the while being harassed by people begging on the sidewalk. Very large homeless population in this area. Overall, our stay here was nice, and I would recommend this hotel for the lovely accommodations, particularly if you are not necessarily looking for peace and quiet.
"A Great place to stay!"
The is a great place to Stay. Especially if you come from the East Coast and wake up early. Stephanie and Audrey are great and are always available on the overnight shift and will help you with whatever questions you need answered.
"Gorgeous hotel with excellent service"
Gorgeous hotel with very excellent service. We stayed here for my birthday weekend in a room in the newer tower on the 25th floor facing Union Square with a beautiful view. We arrived early from the airport and as a SPG gold member they were able to accommodate an early check in which made us very happy. The front desk was very helpful and we appreciated the complimentary wine tickets we received at check in for my birthday. I loved going up the glass elevators and looking out into the city as you go up to your room. The location couldn’t have been more perfect. Easy access to everything and right across the street from many tour bus and cable car pick-ups. Many restaurants and great shopping nearby. The room was very clean and the bed was very comfortable. As a SPG member I appreciated all the little things they did to make the weekend special. I look forward to returning.
"For crying out loud..."
Nice, well appointed room in the Tower - but the internal workings of this place leaves a lot to be desired. The shower didn't work, took more than 24 hours and three reminders to fix. Shirts returned 10 hours late. The phone in the room didn't work if you went further away than 10 feet... and then the billing was a complete mess. For a hotel that wants to be seen as an epitome of a grand, old city hotel this is simply not good enough.
This hotel was clearly a landmark years ago and judging from the photos on the walls was frequented by everyone from Eisenhower to Shirley Temple. The foyer and public spaces are pretty impressive but the rooms are not. The hotel dates from 1903 and the rooms reflect this. They are dark, small and the plumbing bangs and crashes. On top of this the bed was very small. It may have been a great hotel in the 1940's but for us it was a relief to move onto another, more modern hotel with light and space in the rooms.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM