"A Rat Hole"
For $575/night I had a room that looked at a brick wall, I was given a bottle of water and check-in and told to find my own room. Stains on the ceiling, no shower cap, no shower gel, the cold water tap turned on to the right or left, you had to fiddle with it to find a place where it didn't drip. The room was so small the bed, a queen, barely fit in it. I called downstairs to say it was a shabby room and I wanted another, but they said they couldn't help me. I asked for a reduced rate, commesurate with the quality of the room, but they said I'd agreed to pay $575. True, perhaps for Westin quality, which this was not.
"Comfort in the heart of the city"
We booked a four-night stay. With a choice between the original building and the modern tower, we opted for the latter. Our 28th floor room had a large windows with great views overlooking Union Square, the City and beyond. The room itself was fairly large, with a comfortable king bed and a small sitting area with two chairs and table. A plus, was the room’s excellent soundproofing which allowed us the rare treat of sleeping late. A minor inconvenience was the elevator system. While not difficult to figure out, the focus was definitely tech driven security. The procedure was to insert your room card in one of the two electronic pads and punch in your room number. The pad screen then tells you which of the four elevators to enter. Word of warning, once inside the elevator there are no floor buttons to push. If you unknowingly got on an open, albeit wrong elevator, you went to the floor of whoever had keyed it correctly. You then had to exit the elevator at that floor and press ‘0’. Make sure you enter the elevator indicated on the electronic pad and not one that happens to be stopping at the floor en route to a higher one. Once on the ground floor, try again. On top of that, there was always a queue of people trying to get their floors for the first and second times! A major negative was the front desk team. Despite being staffed by 6 or more, regardless of the time of day, we always saw at least 5 or more people waiting in the queue. I felt it was due to the staff being overly friendly and I base this on my own checking in experience. The front desk rep was very chatty about amenities. That was fine and expected, but she did not need to also share info about the city—that’s what the nearby and well-staffed Concierge Desk is for. Yes, she was pleasant, but I felt my time was being wasted as the queue was growing. While we would stay at the St. Francis upon a return trip to SF, I hope the front desk finds an improved balance between courtesy and efficiency.
very nice service and staff was really helpful. i would love to stay there again. keep it up guys. i ordered veg meal in my room after midnight and it was delivered in less than 15 min. thank you for making my stay special.
"Traditional Style on Union Square"
This property provides a more traditional, old world style hotel experience in an excellent location. Rooms in the older building have high ceilings, crown molding, and vintage stuff in the bathroom (but new TVs and good internet access ;-) ). The lobby area is often a zoo with other non-hotel guests milling about and looking around, which makes the restaurants for the hotel a bit busy too, but elsewhere in the hotel a guest is not harassed by these crowds.
"Great Historical Property with great location"
Stayed here for 3 nights and really enjoyed it. I would recommend it for anyone that wants a central view to hit all the tourist spots of SF. You just need to check on the pricing as believe its on demand so better to go when slow:-) It is in Union Square which means you are close to all the shopping you can handle. Can catch the Cable cars or BART easily as they are very close. Chinatown is walking distance. The hotel is beautiful and while updated, still has a sense of history. There is a beautiful grandfather clock still ticking in the older section. Restaurant on site is good albeit pricey for breakfast. There is also a Cafe for quick bite to eat or drink and the service was impeccable. Bell men, valets, front desk were all top notch. There is a nice gym there as well. I would recommend a higher floor as you have great views of COIT tower. This is going to be my hotel in the future.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM