"Could Have Been Better"
I have heard about this historic hotel my entire life. The lobby is spectacular, and the Christmas decorations are fabulous. However, there were certain problems. The interior rooms are small and dark. There was only one restaurant open for dinner. The water was brown (see pictures). Room services was great, front desk & valet were good as well. I used their 'green option' (no housekeeping) but never received my $5 credit voucher for this option. The room rate is incredibly high for this type of spotty quality. I might give it another try, but then again....maybe not. Also, for the SPG members, you are supposed to have automatic free WiFi, but myself and my colleague had to call down to the desk to get the fee taken off our bill.
"Excellent location, beautiful old building - older rooms, views can suffer"
Short ride from SFO - about 25-30 minutes depending on traffic. Beautiful old building, with old world charm. Check in desk has a pretty cool video screen that shows a live feed from just outside the building. When you come to the property, if you come to the Powell Street entrance, keep in mind there is no ramp, so if you have a heavy bag, you'll have to carry your luggage up a few stairs. Check in was fast and staff was pleasant. I stayed in room 678. If you want a large room, I'd recommend it, however if you want a view, stay away. It's a corner room so it's extra spacious, but it feels like a bit of wasted space with a short hallway in it. Also, the shower was only warm first thing in the morning. In the evening, it took a long time to warm to just over lukewarm temperature. I called the front desk who sent someone from engineering, but I don't think they were about to do anything about it. The room, while I was told it was on the renovated side, felt dated. Not very good power options for the modern traveler - not enough outlets close to the bed, and USB outlets as most updated hotels now have. Was a bit noisy too, being relatively close to the street. The hotel bar was cozy and filled with friendly staff and people. There wasn't a dining option for breakfast, but you could get room service with pretty standard fare. Not as expensive as staying in New York, but still not the cheapest option. There are plenty of places around the hotel you could walk to. Overall, I'd recommend the hotel purely for the location and the friendly staff.
"Location is Good, but this isn't a great Westin"
Was here last week and again this week for business travel. Last week stayed in the Tower. Rooms are basic, views are great. Looks like they did a remodel. This is a large hotel and it feels like it. $8 for a large coffee with a shot of espresso in the lobby. Came back again this week and was put in the Landmark Section. I am actually here now. It's AWFUL. Old and smells. I went down immediately to have my room changed and even though I am Starwood Gold, etc. there was "nothing they could do" because apparently only the Tower section of the hotel is sold out. Not a single room available for tonight and Thursday night (even though I am not staying Thursday night). Called Westin central reservations and they tried to get in touch with the hotel and had the same result. VERY disappointing. The room is musty. I opened all the windows and slept with them open. The problem is that it's the 5th floor right on Union Square so it was really loud (and COLD) all night, but if I closed the window the smell came back. Smells like a combination of must and urine. I would NOT recommend a room in the Landmark Section of the hotel. The hallways (at least by room 529) has the same smell.
"Classic large hotel in the centre of town"
The big imposing place at the top end of Union Square. Friendly greeting, nice quiet room with a great view (tower suites). A very comfortable bed. A great place to soak up the ambiance of the city. Since its on a really convenient tram route that stops right outside and another within a 100m walk (where the train from the airport sets you down) transport is a breeze. Plenty of great restaurants in the area and good breakfast spots too. Personally I'd skip breakfast in the hotel (expensive, uninspiring) and walk 50m up the hill. Theres an Avis shop two blocks over. No pool.
Hotel is perfectly located for tourists or business travelers. Room was very large with all the amenities you'd expect from a hotel in San Francisco. I was pleasantly surprised by the quality of room service. Admittedly, I rarely order room service as I prefer to eat local, but in a pinch, I got dinner in my room. Lovely! Staff were friendly and accessible, but never got in my way. I would stay here again!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM