"Fantastic Customer Service and Lovely Hotel!"
This is a lovely hotel right in the center of the best part of San Francisco, but even better is the incredible customer service of some of their staff. My husband had left 2 brand new shirts hanging in the closet, but the front desk staff they were never found. Then I was connected to Emi Nakayama, a Guest Services Supervisor, who researched the issue, figured out where they were left, and went above and beyond to mail them back to me the same day. She went above and beyond, and made our experience a great one, even after our main stay. Thank you!
"Great location, excellent accommodations and flexibility with room"
I am rating this with 5 stars because i found the Westin to be very gracious and cooperative about finding a room for me with a better view. I paid a very high rack rate because of last minute business needs. Given that, I felt that I should have a room with a view of the water and downtown. When I didn't get that on check in, and discovered that once in my room, a call quickly took care of that. I was moved to a lovely room and deeply appreciate this because when I am on business, I work from my room a great deal and need the view to avoid feeling claustrophobic. This can be a very expensive property, depending on the time of year you book. But the rooms are great. You need a room above the 22nd floor on the side of the building that allows views of the harbor and downtown, if you want vistas. I bet the views of Union Square in the historic part of the hotel are also interesting. Service is excellent. Not only is room service amazingly fast, even during a jam packed week for occupancy, and the food delicious and hot, but the on site restaurant is very good, and the neighborhood allows so many choices within walking distance. The bedding is of course, what we expect from Westin - very comfortable. I will definitely consider the Westin St. Francis for my next downtown SanFran booking.
"best choice when you are in town"
Stayed at westin St. francis for 2 days last weekend when my cousins were in town! we really enjoyed staying there, because of its ample location!! was convenient to go around, shopping, and dining. Also the room was very spacious and had a great city view too!! I would definitely come back to the hotel when I visit SF again!!
"Great Location and Nice rooms in the New Tower"
The Westin St. Francis is an older hotel with lots of great history (which they have done a nice job of highlighting in pictures throughout the establishment). We stayed in a lovely room in the new tower which has the more modern furnishings and comfortable, heavenly bed which we typically enjoy from a Westin property. Check-in can be a little slow if you are arriving at a peak time. This hotel is very big so I imagine that's typical. The staff was amazingly friendly and accommodating so I didn't view that as a negative. The Clock bar off the lobby is a great place to grab a drink. Warm and cozy with a busy, friendly staff. We enjoyed being within walking distance of some of the city's best shopping and dining. Great place to stay.
"Spacious convenient and very comfortable"
We stayed in a King room in the Tower. The room is very spacious and comfy. Lots of space in bathroom as well. Plenty of outlet for your chargers. Drawers galore to keep everything tidy. Great efficient staff to keep the hotel running smoothly. The new style elevator control where you have to pick a floor from outside is confusing to many people. Perhaps more help should be offered'
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM