great place to stay. So central!Comment of L. Joy , New Zealand the 2014-04-19
"Central Location that lives up to Westin's High Standards"
The most important aspect of the Westin Sydney is its location. It is in the heart of the CBD (Central Business District) adjacent to the Martin Place open-air historic courtyard, just a block from the Westfield and David Jones shopping malls, and a couple more blocks to the Circular Quay in the other direction. You can walk to pretty much everything! The lobby is large and a little akward in layout and a little dark for my taste. The bar lounge area is nice enough with good drinks and bar food. I cannot write about their restaurants since I didnt try them. Front desk, concierge and luggage service staff are all helpful and attentive. We had to ask them to store our luggage on our check-out day since we were going on a tour before our late flight out, and they were very gracious about it. The rooms are roomy and nicely appointed, with their signature Heavenly Bed that assures a great night's rest. There is a generous amount of closet and storage space as well. The one thing to write home about is their fabulous bathroom with a glass wall looking into the bedroom and framing a generous size tub, separate glassed-in toilet and shower stalls with rain-shower head and separate spray nozzle head. All in all, we were not disappointed by the Westin, and would definitely stay there again.
"Wow - Impressive Property"
This is such an impressive property. Rooms are amazing with incredible beds, bathroom, rain shower and decor. One of the nicest hotels in Sydney. The hotel is an old 150 year old post office and is simply incredible. Service from all staff was second to none. We needed electrical adapters as Americans and they were delivered right to our room. So quiet we never heard a peep from any adjacent rooms. The room didn't quite cool as fast as we wished but eventually got there. We like it cold when we sleep. Very convenient location in the Central Business District. Just a few blocks from Darling Harbour and Circular Quay. Expensive food and drink but everywhere in Sydney is very expensive. Bottom floor of common area is really neat - privately run area with a central bar and many surrounding mini food areas with Tapas, sports bar, sushi, pizza and sea food. We enjoyed our stay very much.
An absolutely Beautiful hotel. First time staying in The Weston Sydney and certainly coming back. First got really surprised when got inside and how good were the rooms. We were lucky to be received by Margarida at the reception who was such a nice and friendly Girl. The room was serviced every morning and ver very cleaned. We absolutely loved it.
"Poor management & incompetent staff "
To start off with, the Westin car we booked was not at the airport. Apparently there was a miscommunication between the vendor they outsource the job to. Then when the car finally came, the driver dropped my goose down jacket in a huge puddle making it completely wet. When I arrived at the hotel I explained how the driver they sent dirtied my goose down jacket and that it need to be dry cleaned on the hotel's dim. The Westin's response was they use an outsourced car service so we would call them and bill it to them. The following day the jacket comes back wet inside. Instead of dry cleaning it, they decided to wash it and didn't tumble dry it through. I spoke with the laundry manager and explained how to clean goose down jacket and how it should feel to make sure it is dry. Fluffy like a pillow instead of clumpy and flat. Another day goes by, same thing!! The jacket comes back wet inside. I call downstairs and they said they will send someone. 15 min goes by and no one. I call back and they said well it has only been 10 min and laundry is busy. They send a concierge instead. I explained again how a dry down jacket should feel versus a wet one. He said he understands. 10 min later the duty manager calls me and said she got the jacket and it feels dry to her. The laundry manager is off so why do I think it is wet' Seriously!!!! I explain 1 more time and she said she will email the laundry manager. Who knows if Westin is capable of drying a goose down jacket...... maybe 3rd time is the charm' I even explained how it should be like a goose down pillow so they should know how. On top of this laundry fiasco, the heavenly bed is far from heavenly. The bed we slept on was damaged. The middle part was super high and it sinks in on the side - leading to backache. When Westin sent someone they simply said oh it shouldn't be like this. We will flip the mattress over. Will see if it works tonight. Room service food is cooked and planned by someone very basic. Taste like food cooked by some guy who just started living by himself and is trying to cook something. Simple.... Lastly, the hotel resides literally below the big clock. It bangs every 30 mins. Can be annoying when u are sleeping in. Sydney is so small u can stay anywhere. No need to suffer at this hotel just bc it has a good location.
"No quite "Westin" service"
We stayed here with our young child who was 1 at the time. On the first day, housekeeping actually threw away some of her baby items, bath thermometer, bottled water to name just 2 items. This was such a hassle as we bought the water to make up formula as it's policy in Sydney that they can't give out complimentary water! We had a crying child and had to buy the 10$ water resolve the issue.. Not what you want after a 14 hr flight! The items were replaced a few days later but it was all an unnecessary hassle, especially when you're tired and just want to relax on holiday. Room wasn't tidied as often as we would have liked. We had to call reception to get it serviced daily after the 'throwing away' incident. It was just not what we are used to for 5* and the very non caring attitude of the staff was just unacceptable. We just felt that it was not worth the money although we did like the Hotel decor. It's all a bit disconnected in terms of eateries also as the restaurants downstairs aren't actually linked to the hotel. Location is good for getting around.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM