of TripAdvisor Travelers recommend this hotel
"Disappointing design, location"
This hotel is in desperate need of a design update. My bathroom featured mauve tiles and the carpet and furnishings are in worn condition and dated style. I choose this hotel to use my SPG points while passing through Tokyo (there are only 4 SPG hotels in the Tokyo area) and am disappointed with my decision. The location is also in a quiet neighborhood that is about a 10 minute walk to the metro (and then another 20 minute ride to get to any of the major attractions). I suspect this is a property heavily used for conventions (at least 2 were underway when I arrived) where the hotel experience is less important than the conference negotiated rates and ballroom spaces.
Rented two rooms for my 5 day family stay in Tokyo. Hotel front desk staff were professional. The rooms were the most spacious of our Japan visit. They were very nice and well maintained. The cleaning staff were very friendly. The hotel is easy to get to, located under a ten minute walk from Ebisu Station. Being located here is ideal for anyone wanting to hop on a train to visit popular sights (like Shinjuku or Sibuya crossing, etc) or shopping in Tokyo. Cherry blossoms at Meguro, just one stop from Ebisu, are currently in full bloom. Starbucks, a nice pizza restaurant and department store shopping is nearby. The hotel restaurant is a bit pricey but we enjoyed having dinner there one of the evenings. Overall our stay at the Westin was the best of our stays in Japan.
"Still decent, but service has definitely slipped"
The Westin Tokyo has been one of my go-to hotels in Tokyo for many years. The past few visits, however, have made me possibly seek alternatives. The property (including the rooms) are still in pristine condition, but I've witnessed a noticeable drop in service - both by the people at the front desk as well as (and especially) in Terrace, the main restaurant there. The warm and friendly smiles, as well as the attentive and snappy service, have been replaced by indifferent staff. I just don't see the warm.... they're going through the motions, and it really shows in their demeanor and expressions. At breakfast, I rarely ever see smiles anymore, resulting in a rather "cold" atmosphere. This is especially appalling given Japan's strong service-oriented culture. While it may not the most important thing in the world, at this rate the hotel management should replace all employees with robots, since that's what it appears they've become... cold and impersonal.
"Great hotel; location not ideal"
Very nice hotel; location was not ideal compared to other similar properties in Tokyo; located across the street from a Yebisu beer museum and brewery and shopping mall but mall closes early; area is not close to other crowded Tokyo districts with lively nightly atmosphere; service was good; Airport Limousine service to Narita Airport was available but schedule was not as convenient as other major hotels in Tokyo; property was high-end; no convenient store on site, had to walk a ways away; room was very nice and spacious for Japan standards; bed was comfortable; great welcome service; bathroom was modern with all amenities; pricy but expected for Tokyo; overall great property
"Comfortable, spacious and welcoming"
I stayed here with my husband, young son and teenage nephew over the Easter break on our big Japan tour. We were given two adjoining rooms which were huge by Japan standards and very comfortably furnished. Pretty luxurious compared to our Kyoto hotel in fact. The main bedroom had a king bed and sofa seating area as well as a large desk. The bathroom was also large and with all mod cons. The adjoining room had two large twin beds, could easily have accomodated more than 2 kids. The Westin is located by Ebisu station on the JR line so very convenient for Shinjuku, Shibuya and really everywhere else. It sits on a large covered square with coffee shops, restaurants, pizzeria and a large upscale department store. Don't be put off by reviews saying its a long trek from the station. It takes about 7 mins as there is a covered moving walkway for most of the way. Its a lovely place to stay, even though the weather was not very pleasant in April and very convenient for getting around. We had dinner in the restaurant one evening which was fine but skipped breakfast as its expensive (like everything in Japan) but there are also queues for breakfast which I cannot stand. However, Ebisu station has lots of bakeries, food and restaurants (including an awesome Dean and Deluca) so there's lots of choices. There's also a department store, bookshop and Starbucks upstairs. I'd definitely recommend the Westin as a place to stay in Tokyo. It is a bit out of the main nightlife areas but has its own charms.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM