of TripAdvisor Travelers recommend this hotel
I was so upset by this hotel. So pricy and so bad. My first room I got was smelling very bad. Swimming pool not open when you could use it. Only during special hours. Room service terrible! I was sick so I ordered a dinner to my room - waiting time was so long. I called several times. Finally I was so hungry and angry that I went out to eat something. Coming back to my room a cold meal was waiting on my desk. Nice! There is a nice piano in the restaurant but there is never any life music and when you kindly ask to play (being professional musician) they refuse without giving any reason. Just because! Breakfasts very average. The only plus is that the building is nice looking luxury but the rest to IMPROVE! I put already a comment last year but was asked by hotel management to remove it - in a very bad way - influencing me by other people. I did it but felt very bad about this hotel behavior. So now I am coming back.
The Good The rooms were large. WiFi was decent The bad The rooms were very shabby. Stained carpets. Broken lightshades. The housekeeping wasn't great. Hairs and orange tile grout that just hadn't been cleaned. Towels were hard and grey Room service was very very poor. Staff were friendly but not desperately effective. Concierge sent me to a museum on a Monday that was never open on a monday.
"Relaxing 4day City break in Spain"
This hotel is situated amidst glorious historic buildings with fascinating architectural features, the hotel itself being one of these. We stayed on the top floor, our room was lovely with tea/ coffee facility, iron and board, minibar separate toilet from bathroom with good shower over bath, usual toiletries. Hotel had good bar and three resteraunts. There was a beauty area and v,small gymn which we didn't use but it did have good sized pool with use of towels be aware though on one of the two times we used the pool only little towels were available. The outside garden area is not huge but they have made it appear huge with clever use of trees and shrubs affording different seating areas. We didn't include breakfast when booking so have no idea what that would cost but we found no local places for breakfast so had to pay24 euros per person for buffet breakfast. The Japanese resteraunts was closed when we went to use so to the other resteraunts. We only ate at the mini resteraunts a next to bar. Food v nice but need more staff service therefore a bit slow. I found the hotel very nice, staff very friendly. Beds a tad hard, air conditioning we couldn't get cool enough!
Lovely hotel for weekend break from London 2 hour flight / 20 mins metro to Alamenda exit ( other side of bridge to the city ) then easy 10 min stroll to Westin peaceful location , staff excellent and welcoming room needs lifting up with some bright colours but bed and bathroom excellent breakfast excellent and good choice quiet in the evening but we were out each night as Valencia has a huge number of great restaurants City is safe and plenty of police about and taxis everywhere so easy to get to / from hotel we loved Valencia and enjoyed walking about and stopping for drinks and tapas ( try the bar inside the centro market very vibrant ) we will return Sept when weather temperate
It was very quite but was ok or February. We liked the hotel but our room was a bit tired with peeling wallpaper . There was also a dreadful drainage smell in the restaurant which put us off eating in there in the evenings. I wanted to leave after one drink. The staff were few and far between but that's what you'd expect for out of season ' We had breakfast in the mornings which was plentiful and pleasant but nothing seemed to be very flavoursome so we were a bit disappointed . The spa looked great, but when the sun was shining outside it certainly didn't lure us in ! All in all we thought it was ok and wouldn't return again as we would rather try other city's . Valencia itself is charming and there is plenty to do and the location is great so wouldn't rule this hotel out . But hardly buzzing with atmosphere .
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM