Very good location and friendly staff.Comment of R. Pravin , New Zealand the 2014-10-08
Turned up outside the restaurant with a few other couples and no one was there, we were sent to the wrong restaurant! We made our way to the pool for brunch and chose the alcohol package but there was no list of what was included and the waiter could not remember the drinks which were included. The seating soon became busy so more tables were added which was disruptive. At the end we noticed a table having a huge argument about the bill being wrong, this went on for ages which made it very uncomfortable. We called for our bill only to find we had been overcharged too and the discount for booking on line had not been taken off. We've been to quite a few brunches and expected better from such a well known chain of hotels.
Lifts are too small and too slow. Shower in bath never satisfactory in my opinion. Bathroom too small. Lighting in room very poor. Staff quite friendly and helpful. A "just OK" budget hotel which is in my opinion overpriced.
"Another welcome stay"
Thanks to all at Towers Rotana for a great stay. All staff are helpful and keen without being obsequious. Location is excellent for getting around and there is always plenty to do or comfortable surroundings if you don't. Am a reluctant recommender in case prices go up and everyone else finds this hidden gem on Sheikh Zayed Rd Will be back in 6 months
"Good Position and confortable rooms"
Hotel was quite good and well soundproofed. Breakfast excellent. But I was really disappointed for the wifi. they said if I'd have booked through their website it would be free... but on Booking was written "Free WiFi", without specifying was only in some public areas and low speed. Impossible to watch a video or make a video phone call. BUT if you PAY you have access to the high speed wify everywhere... 15 USD per Day!!! Crazy! So in general good position for the exhibition and good rooms, but due to this unfair behaviour about wiFi I won't come back anymore. A lot of other hotels with a real Free Wifi.
I stayed at Towers Rotana and was well taken care by the ladies at the Club Lounge. They are always professional, courteous, with great smiles. They anticipated my requirements pro-actively and made my stay in the hotel very enjoyabe.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM