of TripAdvisor Travelers recommend this hotel
"nice hotel with view"
Nice hotel with wonderful view... Had wonderful breakfast both Indian and International. Helpfull staff with wonderful smile...Hotel and room was extremly clean for India... Excellent bathroom...nice disco
"Average five star"
This was my second visit, Stayed there for three nights, the place looks dated, lobby always crowded,though they have five lifts but they are over occupied one has to wait for long, ask for ocean view room.
"An Urban Oasis"
Just the absolute highlight of our trip. An oasis of calm and care that made us feel so cared for and pampered. I traveled with my husband and four year old child from the US for a business trip for me but a holiday trip for them. Trident Nariman Point was the perfect gem in South Mumbai to meet all our various needs for 5 days work and leisure holiday. Here were the highlights: 1) Insanely exemplary service The service was amazing. From Sameer at check-in giving my daughter a stuffed animal toy (and then 2 more toys over the course of our stay) to Housekeeping coming in to check up and make sure we had everything we needed given we had a small child with us, to immediate responses to our many requests (a crib, a step stool for kid's sink access, 20 hangers to hang our family's clothes). Sameer also graciously upgraded us to a sea view room on the highest floor away from the elevator as I requested. This was a huge plus to us as facing the ocean was stunning. 2) Breakfast buffet had great variety and was delicious -- there was a buffet but then also items you could have freshly prepared and served at your table (dosas, eggs, pancakes, french toast and of course tea and coffee). Portions were not too big so you could taste more of the other food which we appreciated. 3) Business center was efficient and helpful. I had a spontaneous unplanned meeting for work and they graciously provided a large unused conference room. I also needed several documents printed and was able to just email to the the business center and then have them delivered to my room. It was like having a personal secretary at my service if I needed one. 4)The pool and playground/garden (with food/drink service poolside) were so relaxing and beautiful (and to my happy surprise, shockingly underutilized by the other guests) The pool was huge and great for my daughter as always shallow enough that I felt safe (no super deep area but fine for swimming), plus 1-2 attendants were always watching the pool which never had more than 3 swimmers in it at any moment. It was so big that no one bothered anyone else. Beach chairs and towels were plentiful (no rush to reserve chairs in the morning) Playground with swings and garden were perfect for getting my kid's energy out -- she would run from pool to swing set and back all day long. Sunset was gorgeous as the pool overlooks the ocean. 5) Room service We ordered dinner in our room every night for 5 nights and also milk for my daughter warmed but not too hot and they really listened to our specific request after it came to us too hot the first time. The food was always excellent, nice and hot and delicious. We were very happy with how quickly our food arrived but I think their standards were higher than ours. What I mean is that they were more aware than we were of time and would apologize for what they saw as delays (not us) with comping our meal or adding little extras. For example, we barely noticed but one night our pizza was a little delayed and they called to apologize and then didn't charge us for the entire meal on their own volition (we did not request it but they just comped it -- over and over again the service was just out of this world). Another time I was eating at the pool with business colleagues and the food was delayed for a few minutes so they sent desert and chocolates to my room and comped part of the meal -- again they did this on their own without us as guests saying anything. They just really made an effort to keep us happy above and beyond. And as a parent on a work trip, we were very appreciative of all the extra effort. 6) Beauty Salon I had some unplanned free time and walked in for a quick manicure/pedicure and they accommodated me immediately and gave great hand and foot massages. My manicure and pedicure also has lasted a pretty long time and they did a good job. 7) Security There is real security to get in (understandably and thankfully). Gates where car trunks get checked and then conveyer belt for bags and also guards with wands before entry into the hotel. The first time I saw it, it seemed like a lot. But then I realized how much it enhanced the calm, safe atmosphere. The place is an oasis of comfort and safety, and I was thankful for the precautions and I slept much safer knowing that it was a secure location 8) Housekeeping They were very respectful of the "Do Not Disturb" sign and also the "Please Clean Room" signs. As parents we were on a very specific schedule and noticed that as soon as we put up the Clean room sign, someone came by ready to clean it immediately. They really tried to provide any extras for us like leaving us a screen cleaner on the desk with a note for our electronic devices and giving us a beautiful vase of roses for no reason except we were walking down the hall and noticed them and they just gave them to us. Helps to travel with a cute 4 year old. As I mentioned above, we needed extra things for our family and they worked to provide all quickly and efficiently and with a warm smile. And this was in addition to fresh fruit near our desk and a flower in our bathroom every day. 9) Other guests We felt very comfortable in the level diversity of the other guests at the hotel which were a mix of Indians and Foreigners with a few other families like us which we appreciated. 10) Restaurants We ate breakfast every day at Frangipani and loved the light bright airy feel to the restaurant. I had a work dinner at India Jones and loved the dumplings and the warm cozy ambiance to the restaurant. I noticed a lot of couples were having dinner together and it had a nice romantic feel to it. I had some meetings in the lobby restaurant Verandah and enjoyed the sea view there very much. If we'd had the opportunity I would have loved to spend time at the bar -- but next time! My husband loved the cold coffee at Verandah, the cafe near the lobby; and my daughter loved the ice cream. 11) Water The water in the room is filtered and drinkable; but if you are at all nervous they leave bottle after bottle of spring water in your room. We never had to buy any -- there were always six bottles of it free in our room to take and stay hydrated with. Just another small detail that made things easier. Were there any downsides' 1) We had to leave. For the entire family we were sad to leave our lux home at the Trident and the pampering we got over the week. We will definitely be returning.
"STUNNING LOCATION - EXCEPTIONAL HOSPITALITY"
We stayed for 3 nights at the beginning of a VJV 'Return to India' tour and were lucky enough to be given a corner room which, although at the back, gave a stunning view of Marine Drive and city views on the other side. What sets this hotel apart is the service - both in the room and in the restaurant. We ate in the Frangipane Restaurant twice and both times, the chef on duty came to ask if he could cook something special for us - in fact, we could have had anything we wanted - nothing was too much trouble - one evening, he even sent over a special plate of desserts. The swimming pool area was very pleasant although the water in November was cold! We ate one evening at the Gaylord Restaurant which was a pleasant 10 minute walk away. Our stay here made the perfect start to another memorable trip to India.
"Amazing service and staff"
I stayed at Trident on recommendation from a friend and it was beyond my expectations. The rooms were not quite to my expectation but the helpfulness of the staff and specially the concierge service were simply brilliant. The swimming pool is the best i have seen till date.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM