Beautiful room. Excellent service. Great bath amenities and kitchen. Great location. Loved the view from our room. Great restaurants within walking distance. All employees were helpful and friendly. Loved the beach bay.
Since there were 5 of us going to Honolulu for a week long partners meeting, we were looking for something that would give us room to spread out. We looked at renting a house, but couldn't find one w/o stairs available on our dates. Then talked to both this hotel as well as the Outrigger across the street about multi-bedroom suite options & this hotel's 3 bedroom suite seemed our best bet, so we went with it. For what we paid, however, the hotel did not live up to its reputation. It's very nice & the staff certainly are wonderful, but there were too many little things that added up to a way over-priced stay. BTW-it's also important to note that this is one of those properties that is paying Donald Trump for the use of his name; despite what he has claimed publicly, he does NOT 'own' it. Upon arrival the guest is greeted by staff with a lei (my first, after all my trips to Honolulu) of either yellow shells (women) or kukui nuts (men) & then escorted up to the lobby check-in which is actually on the 6th floor. Bags were delivered promptly by staff, though just placed inside the door vs. into the bedroom-bellman clearly wanted a tip, but sorry pal-if I have to shlep them into the bedroom, the tip stays in my pocket. We were on the 30th floor, so very little road noise, unless we had the doors or windows open. Very little noise from the hall, either, but that could be because we were at the end of the hall & our entry way served as a buffer. Beds were a huge disappointment-beds at a Marriott or Renaissance or even across the street at the Embassy Suites are much better, in our opinion. To their credit, staff did actually switch out the mattress' in 2 of the rooms (albeit the wrong mattress in one of the rooms, but that's a different issue), but still a disappointment & still very uncomfortable. Bathrooms are lovely, but as others have pointed out, showers lack doors/curtains which means water does go everywhere. Interestingly, not a single towel rack or hook in sight (other than one over the toilet for a hand towel), though there is certainly room for it. Wonderful, giant (huuuge, as someone would say!) bath sheets, but ended up hanging it over the bathroom door as there was nowhere else to hang it. Shower head & caddy are very nice, but definitely aimed at someone verrrrry tall & this from a person who is 5'7. Hotel branded toiletries are clearly geared towards men-took one whiff & closed the bottle back up; made me glad I had brought my own things! Tubs looks very inviting, but since none of us were 12 years old, or had the agility of a 12 year old, we didn't attempt to use them, especially since there were no grab bars or step stool to get in/out of them anywhere. Same w/the showers-not a single grab bar in sight which is a problem for anyone w/even the slightest mobility or balance issue. Upon arrival we discovered that the AC for the suite wasn't working properly-had several hotel engineers up multiple times & eventually they got it straightened out. However, while closing the drapes in the living room, to help keep the sun out, discovered a very large tear in one of the shears. Showed it to the housekeeping supervisor who came up to check on things & while she said she'd have it replaced the next day, it was still there a week later when we left. Very surprising, not a single ceiling fan in the place & this is Honolulu where there are ceiling fans just about everywhere! Would have certainly helped w/air circulation. Coffee pot provided didn't work well w/the coffee packets provided-hotel staff promptly switched it out for another, albeit noisier, model that we were able to make work. Fixtures & fittings in the kitchen very nice, otherwise-certainly higher caliber than one would expect to find in a hotel, at least for the cutlery, dishes were Corel ware, which was also surprising. Since there were only 3 beds in the suite, we ended up asking for a rollaway for one of our party. Noisiest mattress we have ever heard! Not sure what it's made of, but there has to be something better out there! Housekeeping comes twice/day, including turn down service at night (no chocolates, though, unlike several Westin's I have been in). They are absolutely wonderful people-can't say enough good things about them! Pool is verrrrrry small &, as others have noted, easily over-run due to the size. Hot tub is actually surprisingly large or maybe just looks that way next to the small pool. Wifi, while complimentary, is verrrrrry sloooooow & very annoying in that every device has to be reconnected every time you return to the hotel or wake up the device-and I thought Hilton's wifi was bad! Did go to the spa for a massage (see commentary above re: poor beds-perhaps it's intentional to drive business to the spa') & would absolutely go back, even if not staying at this property. Would we come back' For the service, absolutely, & for the location, absolutely, but not sure about the rest, especially the beds. We are just not willing to spend that kind of money & not be able to get a good night's sleep, especially when there are other options available.
"Highly recommend this hotel"
It is very hard to fault this hotel in any way. This hotel ticks the boxes on all levels. Great location, excellent service and great amenities. The staff are exceptionally friendly and helpful. We have certain dietary requirements and Reece the chef accommodated our needs and went above and beyond to make sure every detail was covered. The food was delicious too. Marion from guest relations also went out of her way to accommodate our needs. The rooms are serviced twice a day. They are very clean and modern. Excellent service at the pool too with change of towels whenever needed. Love the beach bag you get with towels fruit and water, a great touch when you leaving the hotel for the day. Managers also very helpful with our needs. Kitchenette very well stocked and very useful to have when on holiday with a family. Would definitely return to this hotel and highly recommend!!
"Great, baby friendly hotel!"
Trump International was a true 5 star hotel, which surpassed our expectations in many ways. My husband and I stayed at the hotel in January with our 3.5 month old son. We selected this hotel based on other reviews touting it as a kid friendly hotel. I would have to agree. Upon arrival (which was past our son's bed time), we were able to check in right away and were pleasantly surprised to see that the room already had a wooden crib ready to go. The hotel also provided a baby bathtub (which is the exact same bathtub we have at home) and some J&J baby products (which we did not use). We also had a small fridge, a full sized sink (with dish soap), a tea maker - all of which came in handy to store, clean and warm up our son's bottles. The hotel needs a refresher on safe sleeping for infants as the crib came with bumpers resulting in a delay in getting our son to sleep while I tried to quickly untie the bumpers. On the day we checked out, we requested a hospitality room as our flight was not until the evening. We were provided a fresh new room, once again equipped with a crib, which was a very nice touch since we didn't want our son napping in a car seat or at the airport all day. The only downside was that the mattress in this crib did not meet the safe sleeping standards (it was way too small for the crib); however, we made do since we could keep an eye on him while he napped. We were also impressed by the staff (everyone from housekeeping to front desk, concierge and valet), which was always exceptionally friendly, efficient and ready to assist. The room was also very spacious and clean. The bidet was a nice touch. We tried using the pool a few times, but it's pretty much a bust. As other reviewers have mentioned, it is small, in the shade, full of rowdy little kids and overlooking an old building. So you don't have a view, it got a little cold at times and was not a great place to relax. However, we were more than fine heading to the beach which was just a short walk away. Overall, we were very happy with the hotel and would recommend it to others.
"TRUMP Waikiki during the holidays"
What a Beautiful Hotel in Waikiki! Our Thanksgiving tradition these past few years has been to have dinner at BLT Steak at the Trump Int'l Hotel! First Class experience from the moment you arrive the hotel! The holiday decorations are always impressive and decadent! And the open air experience and panoramic view of the entire Honolulu Skyline from the hotels Wai'olu Ocean view lounge is spectacular!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM