"A world-class hotel and service"
I had a wonderful experience while staying at the Trump Hotel in Panama. Bedrooms are very well decorated with a modern style. Very comfortable and luxurious. The hotel has a great location in Punta Pacífica. Staff is extremely kind and serviceable. All restaurants have great food. The bar is a great spot to have a relax within your stay. Extremely recommended hotel.
"Watch your money"
This hotel is not worth the money. It's ok in terms of facilities but really don't meet the standards they are aiming. This has been one of the biggest failure of Panama, met people that lost a lot of money investing in that hotel, I had the idea that it had recovered. Everything there is about finding ways how to get your money out of your pocket. Wanted to go to the bar at 5pm on 66th floor, they wanted to charge 20 USd when nobody was there. The view is nice ok but there are nice views in many places in Panama the place service and view don't justify the cover. So we sent to nova restaurant on the peer. We had a few drinks, asked for Ron Abuelo añejo, and they served us 7years ... i look at the menu, ok they don't have añejo (service starts good here ...). every time we ask a question we have no answer they have to go ask ... ok Then we decided to have dinner there, I ask for the bill of what we drank... And they charge 12 years which is 3 or 4 dollars more per drink. When I ask the waiter he said this is añejo 12 years ... Lol !!! taking me for an idiot, this may work with tourists unfortunately I live here i know what I have been served ... Then they charge 15% tip without asking that they calculate on the price with VAT. I paid and canceled the dinner, better off we went to the great Paula nani In casco, had great dinner in front of the beach. What I am saying here is if you go there just watch everything they will try and rip you off anyway they can. This hotel is cheap luxury, better options in Panama. It's a 4 start they try and sell as a 5 star, service is below a 4 star plus they are not honest. Good for people who gets abused in what shines, very far from the level you can expect anywhere in the world for this kind of Price. i'm not going back there. If you are used to high level stardards this is not the place for you, better options in Panama. A lot of Work for the Trump to be able to justify it's prices.
Have stayed at the Trump Ocean Club hotel on a few occasions, good location, approx. mid point between both airports. Rooms are very spacious, free Wi-Fi, good selection of restaurants, attached casino with a sports bar. Service has always been top notch.
"Service Has Really Fallen Off"
Stayed here in May of 2014, and it was a perfect stay. Everything you would expect from a 5-star hotel and then some. But now, what a disaster when it comes to customer service. While the property and its amenities are still gorgeous, the actual service you receive from staff is pathetic. It's like they threw out all the policies that made this place a 5-star hotel. Service is rife with with non-deferential attitudes unbecoming of the price you pay to stay at a 5-star hotel. In short, room service is slow, trying to get a hold of anyone over the phone is slow, English proficiency has slipped considerably (I speak Spanish, but for a hotel that markets itself to international travelers, this is unacceptable), and worst of all, once you leave, good luck getting anyone to answer anything regarding questionable charges you may have noticed. After leaving (about 2 weeks ago), I was charged twice to my debit card, without ever having received an invoice via email. I literally tried calling 6 times over the span of 3 hours, and was told every time they would e-mail me an invoice of my charges. Took me about 2 days to finally get an invoice.
"Good and complicated"
The rooms are great I must say everything is fine but too complicated. Starting when you arrive and have to take one elevator to check in an another different to go to the rooms. The key elevator system is not friendly. I particularly struggled with the bed, way too soft and fluffy for me. The pool area and the restaurants is a thumbs up.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM