of TripAdvisor Travelers recommend this hotel
"Staff are friendly"
Well located beyond the plaza de espana in the historic area of Palma. Easy to reach by airport bus. The room was clean, good size and the bed comfortable. The room looked tired - as if it needs freshening up with a coat of paint.
"Wonderful staff, scuffy rooms, minuscule carpark"
We spent four nights at this hotel recently and I thought the front desk staff were just wonderful. Helpful, courteous, thoughtful and spoke excellent English. The room we were given however has definitely seen its better days. Heavy scuffing marks everywhere and the heater was very loud. TV programs were limited. Showers leaked. We still managed to sleep ok since we were usually exhausted after 12-14 hour outings every day as there was just so much to do in Palma and the rest of Mallorca. My biggest gripe is however the car park. It is soooooo narrow down a steep spiralling ramp and electric parking brake just couldn't hold the car on the ramp. The narrow alley upon exit was again difficult to navigate. We had a mini MPV and scraped by. 12€ a day at the hotel is actually v cheap as compared to onstreet parking which is almost impossible to find a free space. Traffic cops everywhere giving out fines. Bottom line - don't stay here if you have a rental car above compact category -- go to AC Hotel instead (with nicer rooms to boot).
I chose this location as I was in Palma for work and it is very close to the main business district. On paper the hotel looks great. Its quirkish location, hidden in small alley gives it a feeling of a special hotel. Staff are friendly - as friendly as the guys selling the newspapers of the pleasant shop assistant. Nothing more, nothing less. Couple of issue I had were that the wifi is terrible. Forget it if you need to work or access sites with pictures etc (newspapers). Its just not good enough nowadays to have poor signal. I ended up going for a coffee to the next door cafe to get their password and use their wifi in my room (good tip :) ). The bed sheets on my bed were too small for the bed! Don't think that I have seen this in a hotel before. The bottom sheet barely reached the edge of the bed. The rooms are in a moderns style with a car painted type of floor. Thats fine however it was really scuffed up and really presented badly. The worst problem is the overall atmosphere of the property. Its a pity that in such a fine historic building that the owners choose such a bland and now outdated design concept. Minimalist modern. I have seen it work many times but here its just not right. Overall the hotel was OK. I would return as my overall experience was OK but think I will try some other places first.
Slightly tired decor and experienced problems with the heating which we could not turn down or off. There also appears to be a shortage of milk and non de caffeinated coffee but staff friendly and all problems resolved.
"Lovley centrally located hotel"
We had a superior room with a balcony overlooking the courtyard. It was light and airy, spotlessly clean with tea/coffee making facilities, mini-bar, robe and slippers and a large sitting room. We stayed for 3 nights and the hotel was ideally located right in the centre with shops, bars, cafes and transport right on the doorstep. We decided not to have breakfast at the hotel but instead went to Cappuccino which was next door (closed on Sunday though) and is in the most beautiful building. The only negatives were that any noise from the courtyard carried into the room, ie people wheeling suitcases or chatting and the bar closed at 10:30pm but this was probably to stop the courtyard from being noisy late on in the evening! The staff were incredibly helpful, organising taxis and recommending and booking restaurants for us. Overall a great place to stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM