I spent 1 night at this beautiful hotel. I've been e-mailing with the staff prior to my arrival and they recognized me upon check-in and they were up-to-date about my requests, this is definitely a five star approach. The Front Desk was truly informative and available all the time, as you would expect from a property like this but still, it's a lot easier to put it on your webiste than acutally doing it and they nailed it, so you won't be dispappointed, I guarantee it. The hotel looks beautiful, it has a very artistic design. The whole concept and the chosen colors and the artwork reflects how exclusive this hotel is in the heart of the city. I checked in after an extremely difficult and stressful day and the whole staff was there to attend my needs, which made me feel a lot better. They have a very nice bar with attentive staff and good, high quality cocktails. The rooftop bar is only open during the summer but you can still go up and enjoy the view, which is pretty unique in Madrid. In the room, all the techs work perfectly and the bed was very comfortable. If you're an experimental type, I'd recommend trying their "Sleep spray" (you'll know when you get there) on your pillows, it's a very nice touch. I'd like to express my special thanks to Candela from Guest Relations who was at my service long before my stay and made me feel welcome in the hotel, I felt like a true VIP. I absolutely recommend this hotel to everyone, who would like to enjoy a true five-star experience.
"A taste of class"
We celebrated our birthdays at Madrid this year . The Hotel for a 5 star , provides the little touch that makes you feel at home . Super friendly staff ( thx for the taxi van at check- out to airport! ) quiet , cool rooms w i t h o u t air-co , lovely bar. Plus : at the Blackfoot of Puerto de Sol everything ' s been in range by foot. Nice experience for people, traveling a lot.
"very good 4* choice in Madrid"
excellent location and friendly staff. disappointed that there was no coffee maker in the room. staff offered help in sentiago bernabeau tickets. hotel lobby and lobby are small. overall good value for money
"Excellent Design hotel in centre of Madrid"
Great hotel in centre of Madrid, in the middle of great restaurants bars and govermental. The design is amazing and the rooms very stylish. Excellent service and very friendly staff. The bar connected to the lobby is great with good mood and stylish drinks. Even though the hotel is located in a noisy area during evenings our rooms were totally quite, very good sound proofing
"If you can afford it, book it NOW!"
Superb hotel, with unique decor, spacious, comfortable, clean rooms, wonderful, helpful and kind staff, convenient location within walking distance to the center and the metro station. Free champagne at the check-in. We asked for a room change because of street noise, and not only we got a room upgrade we even got extra coupons for free champagne! It made our stay in beautiful Madrid even more memorable.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM