This was the first time we booked a hotel based on tripadvisor recommendations - so we knew what to expect. I liked the hip modern design and the fact that there were no disturbing noises at night. The breakfast was great but maybe a little bit expensive, regarding breakfast and brunch offers in the streets of Madrid. We can recommend the Hotel!
"Nice, but not perfect"
The hotel is very nice and stylish, the personal very attentive and professional. The amenities in the room and the breakfast are also of the high level. As for the minuses- the standard room is very small, staying alone for one night it was ok, but I can hardly imagine the stay with my husband is the room of this size. Also there was very noisy both from outside and inside the hotel. From 7 a.m. I've heard every moves of my neighbors when opening their doors, the housekeeping service and all the people passing by.... so the sound-proof system is very bad.
"Hotel that ticks all the box"
First time I stayed a few days at the 5 star Urban. Very friendly courteous staff, from doorman to front office, offering handful tips during our stay. Very clean environment, comfortable room, super soft large towels provided. Immediately saw to our needs when needed. Front office staff very patient with our numerous questions on dining and visiting options. Highly recommended.
"Three excellent nights at Hotel Urban"
We arrived after a long flight from Sydney, we were very pleased to learn that the rooms were ready even though it was before the check-in time. The staff at reception were very friendly and very helpful pointing out points of interest nearby as well as good places to eat. The location was excellent, central to everything, sights, shopping and restaurants. Room was large and had interesting decor and the bar downstairs makes a "killer G&T". Also the free sweets in the reception were a hit with the kids.
"Madrid 5 stars"
All great except for the gym. Very good service, excellent breakfast. Welcome drink with small tapas. The staff is very efficient and warm. The room is very comfortable, seven pillows in the bed!!!, flip flops for your use and all the necessary amenities in the bathrooms ( including bath salts). I loved also the light system with the brightness slowing deeming. Very good location for business or personal travel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM