"Amazing stay! Modern and upscale with excellent staff!"
We thoroughly enjoyed our stay at the Urban. The whole experience was terrific, from check-in to room amenities to breakfast to room service. The staff was very nice and helpful. The check-in person was very helpful in helping us get a great room with a view of the main street within our room category. Everyone we encountered at the hotel was nothing short of helpful. Room The room was very stylish and modern, with electronic room lighting controls. Although room was a bit on the smaller side (as per usual with European hotels), we found it to be a very efficient use of space. Our room had a lot of natural lighting from the main street. Bathroom was very modern with luxury amenities (shampoo, conditioner, bath gel, lotion, vanity kit, shower cap, bath salts, nail kit). Shower pressure and temp were excellent. The hotel also delivered complimentary champagne and strawberries shortly after arrival. A welcome touch! Breakfast and Room Service Our room came with breakfast and it was the most enjoyable part of our trip. It's a 5 star dining experience. It is in the hotel restaurant, surrounded by very modern furnishings. The made to order food was delicious as were the self-serve pastries. They also had fresh fruit and avocados! We looked forward to breakfast every morning. We ordered dessert from room service a few times, and the food was of course to die for. Also highly recommend the torrija from the Glass Bar. Location Centrally located right between the Prado museum and the Puerto del Sol. Within walking distance to most everything. Overall, our stay at the Urban was terrific and I would say it is one of our Top 3 hotels that we've ever stayed at in the world.
"Gracious Castellian hospitality in a thoroughly modern facility"
Great location in the heart of Madrid's historic district. Easy walk to many locations. My wife convinced me to try the tourist bus and I found it an excellent means of transportation to everything significant. I last saw my wife in the Prado Museum...
"Value for money"
Excellent five star property in prime location. We really enjoyed our stay. Hotel is clean with amazing breakfast. Everything from room to lobby of hotel is well maintained and clean. Thank you for making our trip memorable..
"Stylish, very modern boutique luxury hotel in the heart of the city! Highly recommended!"
We booked a junior suite and got an upgrade to a suite. Thank's for that! We had a wonderful spacious suite, with fascinating art sculptures displayed in the room. The bed is very comfortable, the bathroom with a open standing bath tub and separate rainforest-shower is just great. The hotel is located in the heart of Madrid - few minutes to the Prado. Seven minutes to the "Retiro" Park. Just two steps to hundreds of restaurants, bars, Tapa-Bars...and 15 minutes by taxi to the Bernabeu-Stadion. The hotel is really pet-friendly. We felt at home for this three days in Madrid. The hotel even takes care for your car (valet-parking) for an reasonable price. At least - the staff was just lovely and nice. We will come again.
"great hotel in great location"
All was really very close to perfect. The staff was very friendly helpful and attentive, the location is within walking distance to everywhere. The interior design of the public areas is beautiful, the rooms are little small but high quality and well equipped (although there was no coffee machine or other coffee/ tea facilities in our room). The bed and linen were good, nice bathroom and super good breakfast buffet. We will be back
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM