of TripAdvisor Travelers recommend this hotel
The hotel overall wasn't too bad good location, The staff are rude and are no help what so ever apart from the bellboy and the waitress, they're friendly. Watch out at the end of stay they try charge u for things u didn't do. They say I broke tv which was never turned on by me or my friend. They took an hour to check us in also and tried to giving different beds than requested then told us they gave us an upgrade for free for the convenience (wasn't an upgrade it was the room we booked) but hey the roof top pool is nice.
"I want to like this hotel"
The pluses: good location, good (not excellent) breakfast, pool, spacious suite, good views, good lobby, great kitchen facilities in the suite. The minuses: there were 5 cockroaches. This was ok with me when I think of the toxins needed to eliminate them. Where were the adults at reception' The were young trainees who seemed more interested in laughing and taking pictures of themselves. No towels at the pool. I called and they didn't follow through on the promise to bring more. Internet: when it did work (not often) it was buggy and I kept getting security warnings. Chrome refused to proceed. Customer service: pleasant, respectful but hapless front desk staff. There was nothing written about the location of the pool or breakfast. Towels: were frayed and seams coming undone. Such a cheap thing to fix! It gives such an impression of carelessness. Would I say here again' I would! It has a lot of potential.
"This place need to be updated"
We have stayed at Urbana Sathorn a second time because the location is perfect for our sight seeing around town. Our trips 4 years ago, we got the room on 25th floor and it was very nice updated furnitures, so we stayed for one month here. This time we got the room#1202 and it's two bedrooms / two bathrooms, however, all the furnitures has been beating up and very old plus hot water didn't work, also air-conditioners sound very noisy. We called front desk and they sent someone right away to fix it for us (thanks goodness). They provided laundry machine which is no instructions to use it. We were a little disappointed that this time we got this room. They could improve their upgrade furnitures. We would give this hotel only 3 stars. Also, It needs to be mention that the maids there are very noisy early in the morning.
"So so Hotel "
We came to this hotel twice during our journey and we had different experiences. The first time we came the staff was nice and helpful, the second time not at all. Both time we had problems with the A/C in the Bedroom, first time they fixed it straight away, second time nobody bother to come at all, even after several calls. We asked for late check out when we booked, they said, should be no problem, just ask again when you are here, so we did and every time they told us, ask tomorrow again, in the end of course it didn't work, we had to leave at 12:00. The rooms are clean and spacious, but very loud because of the very busy road! The pool is big and in the sun, with a lovely view. After our first stay here, we would book this hotel again, after the second we wouldn't.
"Amazing as it was before "
My last stay was two years Ago .. amazingly , the bell hop from Philippines ( sorry I forgot his name ) , remembered me and welcome me back . ! Check in was a Breeze and quick . Room ( 1 bed-room executive ) are well maintained , clean . Staff are forever smiling . The lady From the front desk help me print and scan some Document which I needed to submit for work . There mini mart nearby, a food court which serve good and cheap food on weekdays and plenty of other dining outlets nearby . Nearest bts is chong no si which is 5-10min walk . Would recommend for family , solo and couples who want to be far far away from the hustle and bustle of tourist area . Well done Urbana !
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM