of TripAdvisor Travelers recommend this hotel
"Amazing as it was before "
My last stay was two years Ago .. amazingly , the bell hop from Philippines ( sorry I forgot his name ) , remembered me and welcome me back . ! Check in was a Breeze and quick . Room ( 1 bed-room executive ) are well maintained , clean . Staff are forever smiling . The lady From the front desk help me print and scan some Document which I needed to submit for work . There mini mart nearby, a food court which serve good and cheap food on weekdays and plenty of other dining outlets nearby . Nearest bts is chong no si which is 5-10min walk . Would recommend for family , solo and couples who want to be far far away from the hustle and bustle of tourist area . Well done Urbana !
"review on urbana sathorn"
hope they have better amenities but the overall quality of the room and service is not that bad breakfast could be okay but could be much better there should be a instruction for laundry machine in the suite
"Cockroach city & filthy condition!!!"
Overall the complex is nice,the pool is large & the manager Ryan is a good guy.. But the main problem is the rooms have major cockroach & dirty problem especially the kitchen & bathrooms... The main shocker was when the washing machine was put on & there was an invasion of cockroaches from small to large it was hell!!!
"Your better sleeping in a tent than here !"
My dog's kennel has a better hygiene star rating than this place. Overpriced for what they offer and the website doesn't inform you about things like cockroaches, faulty bathrooms / showers and terrible attitude from staff. Management need to sort this out because they have a lovely property that has huge potential, shame it is over sold and poor quality of service.
"Poor Service at Reception"
On check in staff looked miserable and reluctant to help. No smile, no positiveness, no welcome. Female receptionist argue in Thai and blame each other ( I speak Thai). Breakfast was good value and service good, but lunch service was very poor with staff standing at the opposite end of the restaurant talking with no one taking care. Overall an average hotel with poor service. I did not feel welcome so I would not return
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM