of TripAdvisor Travelers recommend this hotel
The staff is wonderful and friendly, they try really hard to accommodate. The problem seems to be coming from above- owner or the manager. The rooms don't get cleaned unless you ask for it. The towel and bathroom amenities are minimalistic.
"Best described like conveyor belt sushi"
Staff lack basic humility and soul The theme is get them in and get them out You are not a guest more of an inconvenience Pay, stay and leave Urbana is in a good location Room quality is not that great Killed a family of cockroaches during my stay who were bedding in my room Last time I stay here really the vibe is not good with so many better hotel please write this one off
The hotel overall wasn't too bad good location, The staff are rude and are no help what so ever apart from the bellboy and the waitress, they're friendly. Watch out at the end of stay they try charge u for things u didn't do. They say I broke tv which was never turned on by me or my friend. They took an hour to check us in also and tried to giving different beds than requested then told us they gave us an upgrade for free for the convenience (wasn't an upgrade it was the room we booked) but hey the roof top pool is nice.
"I want to like this hotel"
The pluses: good location, good (not excellent) breakfast, pool, spacious suite, good views, good lobby, great kitchen facilities in the suite. The minuses: there were 5 cockroaches. This was ok with me when I think of the toxins needed to eliminate them. Where were the adults at reception' The were young trainees who seemed more interested in laughing and taking pictures of themselves. No towels at the pool. I called and they didn't follow through on the promise to bring more. Internet: when it did work (not often) it was buggy and I kept getting security warnings. Chrome refused to proceed. Customer service: pleasant, respectful but hapless front desk staff. There was nothing written about the location of the pool or breakfast. Towels: were frayed and seams coming undone. Such a cheap thing to fix! It gives such an impression of carelessness. Would I say here again' I would! It has a lot of potential.
"This place need to be updated"
We have stayed at Urbana Sathorn a second time because the location is perfect for our sight seeing around town. Our trips 4 years ago, we got the room on 25th floor and it was very nice updated furnitures, so we stayed for one month here. This time we got the room#1202 and it's two bedrooms / two bathrooms, however, all the furnitures has been beating up and very old plus hot water didn't work, also air-conditioners sound very noisy. We called front desk and they sent someone right away to fix it for us (thanks goodness). They provided laundry machine which is no instructions to use it. We were a little disappointed that this time we got this room. They could improve their upgrade furnitures. We would give this hotel only 3 stars. Also, It needs to be mention that the maids there are very noisy early in the morning.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM