"Bigger isn't always better"
I chose the Vdara for my partner's bday trip to Vegas this year, largely because of how much bigger the average room size is compared to similar hotels like the Aria, Cosmo, and some others. However, within the first night's stay, it became evident that bigger doesn't mean better at the Vdara; in fact, it was quite the opposite. While the room was a good size, and our view of the Bellagio fountain was very nice, we were met with a couch stained by only God knows what, a chipped glass coffee table, a broken shower light, a stained bath towel, a moldy and rusted shower head, and a slow-draining, still-water bathroom sink. See photos for evidence. While I understand that this is Vegas and spotless cleanliness is very hard to come by, it's sad that I've stayed at lower-rated/fewer-star hotels, than the Vdara, with much more clean and properly-maintained rooms. The only reason why I'm not giving the hotel a 1 star rating is because the staff were very nice and helpful, and the rest of the hotel was quite nice and conveniently located next to the Aria, the Bellagio, and the rest of the strip.
"Worst Hotel Experience Ever! STAY AWAY !"
If I could rate this hotel less than 0, I certainly would. Here is my story... Keep in mind that I am a Platinum Member with Marriott and a Hilton Diamond member so I experience many, many hotels and know what to expect from a hotel. I was in Las Vegas for business and needed 1 night at a hotel. I thought I would try the Vdara in City Center. Looked like a nice place and the reviews were good. I was arriving early so I thought I would call them and give them a heads up so they could be ready for me at noon. ** Bad experience No. 1 I was on hold for 23 minutes before someone answered the phone. This was with a recording breaking up the music on hold 3 times a minute telling me that someone would be right with me and how important my call was. Finally, someone answered and told me she had to transfer me to the front desk. Another 4 minutes. They told me that they couldn't guarantee early check in but they would do their best and that normal check in is 3PM. All good except the ridiculous wait on hold. ** Bad experience No. 2 So the next day I show up and have a nice front desk person named Amber. All was good, my room was almost ready and was cleaned and just needed to be checked by the housekeeping manager. SHe gave me my keys but didn't tell me the room. Said I would get a call in a few minutes and give me the room number. I waited 15 minutes and no call. So I checked my bag with the bell desk and went off to a business meeting. All the time I was waiting for my call. It never came. My meeting took 3.5 hours and I returned to the Vdara at about 3:15pm (Check in is at 3pm) Waited in line again. When I was next, a customer walked away from a front desk attendant named Robert. I told him I was already checked in and I just needed my room number. He snapped that he was not done with the previous customer (apparently he went to the car for is ID) and that i should "Get back in Line", when I repeated that I just needed the room number, he refused to acknowledge me further. I went back in line and another front desk person freed up. She apologized but told me my room was not yet ready. (What happened to just being inspected) . ** Bad experience No. 3 At this point I asked for a manager, I was told she was busy but would be right out. I figured I would use the time to reclaim my bag and went outside to baggage. I gave the attendant my check and he immediately told me I can't get my bag and it can only be delivered to my room. I told him I would prefer to take it myself and he said it was not possible, ** Bad experience No. 4 The manager, Ashline, came out and could not have been nicer. She apologized for the problems and said she would get right on it and give me a $75 credit on my bill. I told her about the baggage refusal and she took my claim check went outside and returned with my bag in less than a minute. She then told me she would up the credit to $100. ** Bad experience No. 5 Ashline returned to me waiting in the lounge about 20 minutes later and gave me the key and with another apology. (I wish Ashline was not surrounded by such incompetence ) I went to the room and it was small but had a modern design. A very small living room but a nice bed. The shades were down but Icould not locate the button to raise them. I also could not find a switch to turn on the lights next to the bed. I called down and got a nice operator that helped me and problem was solved. I never expected the curtain light as well as the switch for the nightstand lights to be down the hallway. That's right, if you are in bed, there is no way to turn off the light unless you get up and go across the room, then stumble back to bed in the dark. As I unpacked and looked around, I noticed with windows were very dirty, inside and out and the window sills were very dusty. The bathroom seemed clean except i can see the streaks on the counter where they most likely wiped down the counters with the same water from cleaning the floors. ** Bad experience No. 6 Being that I had a business dinner and did not want any more alcohol, I didn't use the $100 credit so I was happy to let it come off my hotel bill. I had an early flight so I stayed up and went out and did some gambling. I came back about 4:30 am and stopped at the front desk to get my bill and check out. I asked for a statement and expected the $100 to be taken off the bill. That was not the case and a fairly rude manager, Dakota, said it is only for food and beverage or the spa. I asked him where I could use it now, he said all our restaurants and the spa are closed but reopen at 7am. I told him I would be on a plane by then. "I guess you lose it then" was his reply. After all this lying and abuse by this hotel, I was not about to put $100 back in their pocket. So I walked over to Aria, and bought the first person I saw at the bar a drink of their choice. The total was about $15 for one drink and I gave the bartender an $85 tip. Done, right' Not so much... ** Bad experience No. 7 The Vdara is charging me $85 on my credit card for the tip I left the bartender. YOU DECIDE IF THIS IS THE KIND OF PLACE THAT YOU WANT TO STAY.
"Vegas, for those who don't like Vegas'"
While my wife and I aren't really "Vegas people", we end up coming once a year for a business conference. As the conference is at Caesar's Palace, historically we have stayed at Caesar's (once), and the Bellagio (three times now). We came out in April 2017 for a weekend, to see a concert of all things. We decided to expand our horizons, and booked a stay at Vdara. We WILL be coming back!! Other hotels in Vegas (purposely) have a floor plan that requires you to walk through the casinos to get to your room. The template is loud, smoky, full of drunk bros and sketchy folks getting their gamble on. As Vdara is both casino-free and smoke-free, one doesn't have to put up with that nonsense. Just the lack of smoking made a big difference to my mood. Clientele was more "normal" than other Vegas experiences - lots of kids, families, dogs. Speaking of dogs, they have a "dog park" outside the main entrance. It is a postage stamp sized area of concrete and grass, with a couple of benches for the owners. It is enclosed which is nice. I joke about the size, but it's head and shoulders above the other hotels I've stayed in, which as far as I know have NO dog park of ANY size. Another benefit of Vdara is since it's "off the beaten path", there isn't a lot of foot traffic from folks "passing through" which adds to the peace. However, it's not SO off the beaten path that it's inconvenient: there is a walkway to the Bellagio that'll get you there in 2 minutes, and only a minute's walk from the Vdara lobby (through that same walkway) there is a free tram that'll bring you to Monte Carlo, Aria, or the Crystals shops. Checkin was quick and easy, we were in and out within 5 minutes. This contrasts with the "cattle call" length lines at Bellagio and Caesar's. For less than the price of a suite at the Bellagio, we got basically a one bedroom apartment with full kitchen, dining room, living room, and detached bedroom. And a bathroom of course. Everything was modern and well kept up. There was a fun bar in the lobby which had both drinks and small plates - we sat outside and enjoyed some late night snacks and drinks. You can't smoke in the outdoor portion of the bar, but on the other side of the hedges is the taxi stand and bellhop area, you can get a little smoke drifting through the hedges. But this is a small point, overall Vdara is much less smoky than the rest of Vegas. There's a counter service cafe which serves breakfast and lunch (didn't try that), and maybe another bar which we never tried. There is a Starbucks in the lobby which is great for morning latte. We also didn't use any of the spa services, maybe next time. Downsides' The shower enclosure was way too small and the shower head had limited mobility - in order to rinse my upper body, I basically had to stand with my nose pressed against the back glass. The TV remote was recalcitrant - to turn the TV on or off I had to push and repush the remote buttons. I don't know, maybe it was me... But these are little things - overall this is a great place for people who don't like smoke or casinos or the press of humanity. We come to Vegas for food and shopping and shows (and my business conference) and Vdara is our new favorite home base for doing these things. Thanks a lot!!
"A Pleasant Stay"
We stayed here for a week in April. Our upper floor room had a wall of windows that overlooked the Bellagio fountains and part of the strip - just gorgeous! The room was large, quiet, clean, and modern, with a very comfortable bed. We didn't use the kitchenette, except for the mini fridge. Bathroom was also very clean, but watch out for the slow drains! Personnel seemed genuinely friendly and helpful, especially Phil at the front desk. Drawbacks to our stay have been noted by others: the loooong walk through Bellagio or Cosmopolitan to get to the Strip, and the too-expensive cafe (there is no other nearby place to pick up breakfast items or coffee in the AM).
"Rude, incompetent "
First day, the woman at check in Teresa said she would have bedding for the pull out couch brought up which included a feather topper, extra towels, and kitchen items. 3x talking to the front desk before they actually brought it up! When the housekeeper did bring up the items, she said the feather topper wasn't on the list and I had to call down she would not just bring one. We called down, the SAME housekeeper then brought us an extra blanket instead of a feather topper. Seriously' 5 attempts later we had the feather topper and our other items. Day 2. The concierge booked our cabana 2 days before the date requested. We went to check into our cabana and they couldn't find out reservation. Apparently after waiting for 15-20 minutes we discover the concierge don't book them on the same system. Really'' 2nd day we had the cabana there were no issues. Day 4. The housekeepers confirmed on Thursday we wanted service on Friday. We said yes. We left our dog locked up all day so they could service our room. They skipped our room. I filed a complaint with the manager. She agreed to have fresh towels brought up. We declined service as our dog had been locked up all day and they did offer a $100 credit to our room. When the housekeeper brought the towels. The manager proceeded to argue with my husband stating the dog was not locked up. We locked him up!! He was locked up from 10am til we got back til 230pm. Just because a dog barks at someone knocking on the door does not mean he isn't locked up. We had the do not disturb sign on anytime we were in the room or out of the room if we didn't want to be disturbed with having the dog with us, but it was not on so we could have service. We usually tip EVERYONE, but we are definitely not tipping housekeeping this stay. There aren't many hotels that accept dogs in Las Vegas on the strip, but there are definitely others and I would not stay here again. THEN... the manager attempting to act nice and credit my room for the dog as it wasn't on my cost of the room.supposedly although my itinerary STATES studio DOG SUITE said she would credit my room although I already Paid for it. Completely lame. They were trying to say I owed more after complaining!' I have never been treated like this.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM