"Beautiful Property, subpar service, not ideal location"
We stayed here at the beginning of the season (May 2016). The property is very nice we got upgraded to a villa with my gold status. We had a lounge + 2 beds/2 baths - the villa was very spacious. The service was ok. We had questions as it was our first visit to Santorini and the front desk was less than helpful. We were told by the front desk we could use the pool at their sister property in Oia and when we ask how to set it up - the women treated us like we were asking for a huge favor. When we also asked for recs for watching the sunset - the rec was horrible. It was crowded and the view was not great. The location, I thought, was ok. You're not near Oia or Fire. We used the hotel shuttle for one way and a bus to go in between Fira and Oia. But the really only way to get around is by taxi which is very expensive and they're not readily available. Not sure I would stay there again.
We really enjoyed this resort, the staff were amazing, so attentive, friendly and patient. The resort is like a miniature village, with lots of little houses in the Greek style and decor and apartments. We had a wonderful house spread over 3 levels with 2 outdoor terraces, one of which was on the rooftop. Our views were over the resort and out to the beautiful sea. The breakfast buffet was delicious, with an array of Greek and international food. We had dinner at the hotel restaurant, which was excellent. We also did the wine tasting evening which was full of wonderful surprises. The restaurants outside the hotel are very good and well worth a visit. There's free transport to the beach and to Thira. They have a dedicated area on the beach with sun loungers, umbrellas and towels are provided. Its attached to a bar and restaurant. The beach is black volcanic sand so it gets very hot. The trip to Thira is about 20 minutes away, where there are a number of wonderful restaurants. We spent a day on the Carpe Diem boat trip. So much fun and excellent value for money. Our friends had one of the villas with a pool which was also beautiful.
We did not stay at the hotel and found the Alati restaurant by accident and what a happy accident although sadly found towards the end of our holiday but we managed to visit twice. The food here is amazing and the wine and service excellent. We could not have been made more welcome. The old winery that the restaurant is set in is as our daughter would say like something out of hogwarts. There are certainly cheaper restaurants in the area but nothing to this standard. We will definitely return.
Was upgraded to the presidential villa for Free!!! It was beautiful and amazing. The staff was absolutely amazing!! The private pool and the private hot tub is just the icing on the cake. 3 bedrooms. Nice bathrooms. Living room and a dining room table outside. The whole experience was great. Would definitely recommend. The pool area is really nice and the whole hotel is so beautiful. The food at the restaurant was also really good. This hotel does customer service right.
"Something different in Santorini"
Gorgeous hotel surrounded by vineyards and the quaint village of Megalochori, a short taxi ride from Fira, the main town, very relaxing with lovely breakfast restaurant overlooking pool, also have a fine dining restaurant in a 400 year old wine cellar. Great venue to explore this volcanic island. We stayed here for 2 nights and then moved to Mystique for next 2. Completely different experiences but both fantastic.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM