"Time spent in Prague"
I spent time at the Ventana hotel on the tail end of a business trip. The hotel is excellent and centrally located and close to everything there is to see in Prague. The service was excellent, the room large and luxurious and the breakfast was also perfect. I don't really have anything negative to say about my experience at the hotel; the staff did all they can to accommodate everything from helping me with luggage to directing uber drivers in the tucked away small street where the hotel is located. Also pricing was unbeatable for the location and quality.
"Plus than Perfect "
We absolutely loved this hotel. Staff is very attentive and location is perfect. It is located in Old Town, behind the Church of Our Lady before Týn, that is quite silent but nearby the Old Town Square.
"Clean, comfortable hotel but maybe a bit too close to the square"
Clean and comfortable with a good working elevator - important at our advanced ages. Very nice and helpful front desk and bell desk. They made some reservations for us that worked out well. However the room we had was on the top (4th) floor and the bed was in a large loft - very comfortable but we don't do stairs very well and there were about a dozen to bed. Also, the noise from the square was noticeable at night. Prague is a young town and seems to go all night long. It didn't bother me much but my wife made a couple of comments!
The hotel could not have had a better location, right in the center of everything, but with double pane windows, rather quiet...YEAH!!! The room was of a good size with a great bathroom. Really liked the mattress, linens and pillows. It was also rather light and airy with a huge closet :) - for some that is important. Internet in the room was quick and easy. My complaints lie with the staff in general. Some were extremely friendly, and others totally non-existent. I got more of a hello and smile from the cleaning staff than I did from the breakfast crew. The one tall gentleman was truly the only pleasant one, but again, not overly friendly. I am not looking for someone to be over the top friendly, but politeness and warmth go a long way in a Good Morning and can I help you with anything. On that note, the breakfast was good - they got my coffee order correct every morning, which is really important to me BRAVO. Also on a side note, please rearrange the couches in the lobby, pushed up against the wall does not work. I actually wanted to play with them and rearrange to make it more inviting LOL. I know it is rather difficult as the traffic tends to flow through this area, but a different arrangement could most definitely make it more inviting. Well, I would recommend this hotel if you want to be in the center, good sized rooms. The transport to and from the airport was great with good informative drivers.
"Great Location,Great Staff"
We were booked into a loft room but after staying there one night,we realised that it was not suitable for us because of the steep staircase up to the bed. Next morning,Lukas on the front desk,kindly moved us to another room without any fuss. Great location within easy walking distance to many attractions,including Old Town Square and plenty of shops. The hotel is very clean and quiet.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM