of TripAdvisor Travelers recommend this hotel
"another nice visit"
Greetings, I enjoyed your staff's hospitality. I have stayed with you a number of times over the years and this time felt different. I really felt your staff went the extra mile to accommodate us. I have enjoyed other rooms more in the past. room 608 was a tad small, but otherwise a great stay
This hotel has the best location! Most of the attractions are in walking distance. Really nice and friendly staff. I asked them to switch my room to the one with better view, they nicely showed me other options and let me to decide. The staff also let me to checked in earlier in the morning. Big clean rooms with walking closet. Worth to try!
Good location. Good room. Nice comfortable bed. San Francisco traffic was horrible but expected. Everything was clean. Holiday time of year so a little chaotic but festive. Would definitely recommend this hotel to family and friends.
The hotel itself is great, staff was friendly, right in the middle of Union Square. Union Square is very busy getting your car to the very small valet section can be difficult, we came in on the opposite side and it took forever to be able to get to the next street so we could park back in the valet section. The city view is a little noisy so if you are looking to sleep in you may want to request the courtyard view. Personally it was a little pricey i thought for my one night.
It was ok There was a strange odor in the elevator and in the hall. My wife described it as urine. It wasn't right Service was good One thing that was very inconvenient was that your coffee bar didn't open until 7:30. Made us go out in the rain to Starbucks. I wasn't the only one. The lobby was full of Starbucks cups. 7:30 open is ridiculous. Btw, I know you had free coffee machine in the lobby but, open the coffee bar earlier. You missed a load of business and made us walk in the rain
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM