of TripAdvisor Travelers recommend this hotel
"Girls Weekend Stay"
This swanky hotel is in a great location of downtown. Literally walking distance to all the shopping, food, theatre, and public transportation. Rooms are quite small but fine for just a quick night stay. The staff were all very professional and friendly. I would reccomend for anyone looking to stay in downtown close to everything.
"Outdated and overpriced"
Definitely not worth the money. They got the reservation wrong and tried to downgrade me from a two bed room (which I paid extra for) to a single queen room. Rooms were TINY, bathroom was so small I couldn't even barely turn around in it. The air unit was messed up and going all night long, and the curtains were "decorative"-- didn't actually draw closed to block out light. The valet was $68 for not even 24 hours and they took hours to actually take my car off the street. Next to impossible to find the place because of the streets and lack of signage. Definitely trying to be a nice hotel, but everything was outdated, smelled weird and failing. Uncomfortable beds and pillows, and I did wake up with an itchy bite on my body (NOT saying it was bedbugs but something bit me during the night).
Room was small and had an old carpet smell. Great location. The staff did a great job cleaning the room but the smell would take a bit more work. the hallway had a smell too and in the morning there were flies at the entrance. really strange.
"Good value in central location"
I have stayed here a few times on business trips because it's one of the less expensive 4-star hotels in the Union Square area. The hotel feels older, but they do the best to keep the rooms modern and updated with big TVs and good charging stations. I'm giving it a 5 point rating primarily because of the excellent value. I definitely recommend asking for a quiet room facing the back.
"Great friendly staff and nice rooms for the price"
We have stayed in 5 or 6 SF hotels, all within four blocks of Union Square, including the Clift, Fusion, Post Hotel, and three or four others. This hotel has the friendliest and most helpful staff of any we've stayed in. Big TV and nice room. The AC/Heater unit was either malfunctioning or just impossible to figure out when we were there and we wound up unplugging it so it would stop running. Overall though, a great hotel and we'll stay there again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM