of TripAdvisor Travelers recommend this hotel
"Feel like a Prince"
This is a belated Review. At first I thought I should not write about this Property, being so established. However, opinions should be shared, this being the reason of Trip Advisor's existence. As expected, the hotel was outstanding and unique, as a true member of Relais & Châteaux. The building is beyond critic, being one of the most charming villas in Europe, and very well kept. The room (a junior suite) was very spacious, immaculate, quiet, well-appointed, with a classic decor but not at all outdated. The balcony offered a magical view towards Lugano and the lake. Welcome and service are very good, however slightly distant. The bar is a wonderful experience, with live music, offering a timeless nostalgic ambience, bringing back lovely memories to those over 40 or more. Breakfast was adequate with excellent choices in certain items, in a lovely setting. Dinner is always excellent as any Relais & Châteaux. Wonderful choice for a long weekend with your beloved, in one of the most beautiful areas of Europe.
This hotel has everything wanted in a 5 Star hotel. We were warmly greeted at the door, our luggage whisked away and the car dealt with without any fuss. Reception was quick and easy and the junior suit spectacular with the most wonderful views of the lake and surrounding mountains.The hotel boasts a special restaurant and it certainly lived up to it's reputation and breakfast was pleasant and bountiful (even if not needed after the beautiful food the night before). The only problem was we had to leave the next day and could not enjoy this very special hotel for a second night. Highly recommend.
"Leisure week end"
We spend 4 days in the hotel. The view and the surrounding area just wouah. The staff is welcoming. The ambiance at the bar is great. We had our toast with white truffles. Dinner at the gastronomic restaurant was very good and the manager of the restaurant perfect. Breakfast is OK. There is only scramble eggs for hot breakfast. You can ask if you wish but found it surprising expected more hot dishes and more Italian and swizz mixed for this category of hotel . price are at quiet high and for that rooms need to be refresh and more welcoming. The turn down service is not perfectly done. Curtains not closed, no towels added, no chocolates and whether information on the cushions, no night dress on the bed and no small light on while coming back to the room. In the corridor should put some flowers on consoles would look less cold. We enjoyed the 30mn offered in the spa it was just perfect. A great experience with the sensorial shower. Above all it was a beautiful moment out of time. The sweet at the lobby a great idea. Enjoyed before going back to the room having our sweets. Above those details I do recommend this hotel
"Always the best !!"
Advantages : beautiful villa-hotel, best view of the lake, fine food and breakfast, nice pool area, the rooms with the lake view, live easy listening music in the bar. Disadvantages : not walking distance to Lugano center (5-7 minutes driving)
"Ok but expected more for the class of hotel and cost"
+ beautiful property + friendly and helpful staff, actually really helpful they should be commended for their attention to clients +suites have a pleasant view + outstanding location 10-15 mins walk to lugano town - our window overlooked bottle recycling which was used on a sunday at 8am and woke us up , actually against the law in Switzerland - gym and sauna outdated, gym in a room without windows. - spa for private use only 200 per hour access to hottub and steam room - bar menu actually expensive , I understand the restaurant is expensive as its gourmet but bar snacks' - 1980s choice of tv entertainment, no movies - bathroom scales batter corroded i cleaned it as the scales werent working, why dont hotels check these things - beds are too hard
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM