Very pleased with the hotel and the staff.Comment of P. Richard , United Kingdom the 2015-03-04
"Not worth the money. "
At 300 pounds a night I expected luxury. Our room was ok- not a great view and small balcony. Pillows were not comfy to sleep on. Shower and bath was great. No free drinking water left in the room every day-outrageous, and no shop near by either, so I was always thirsty and I have a major health condition. Room service was cold twice and for 30 euros for a sandwich and 2 chips this is a joke! Room service and reception could not speak English so difficult to make my orders-not acceptable. Ate breakfast once and it was stone cold and flies were on the food put me off eating breakfast again. Is it that hard to keep food warm' Pools were lovely and warm and the pool area was clean and pretty. On one morning a man walked in to our room at 8am saying we'd ordered breakfast to the room we had not. He was quite rude and stormed out. It woke us up- not impressed. This is more like 3 star resort. We did not feel looked after and all these problems should not happen if you're paying 300 pounds a night! I would urge caution booking this hotel. Lots of work needs to be done.
Didn't find our check-in very informative. Lovely large room, which could do with a little colour. Great bathroom with huge bath and shower. Breakfast is really good, with lots to choose from. We found the drinks rather expensive around the pool area and in the evenings we went out. Restaurants are within walking distance with lots to choose from and I would suggest you walk down to them and get a taxi back on the occasions when you don't feel like dealing with the hill. The taxis are not expensive.
In a taxi it took about 20 minutes to get here from the airport. When we pulled up a member of staff immediately took our bags, and when we checked in we were both offered a glass of fizz and some truffles which was a nice surprise. The room was really big, with beautiful decor and an amazing bathroom! Our balcony looked over the breakfast area and the pool which was an amazing view. Breakfast offered omelettes, pancakes and eggs cooked fresh in front of you, and alternatively there was a very large selection of meats, cheeses, pastries, yoghurts etc and also a Nespresso coffee machine! Staff were continually extremely friendly and helpful throughout our stay, and helped us plan our activities and recommended good restaurants in the area to us. When we were due to leave after a week we had our bags taken to another hotel room which was offered to us to freshen up before our flight home at no extra cost. The pools were lovely and if you get up early enough you can get a place on one of the Balinese beds which is lush when spending the day with your book. The only downside to this hotel is that it's on the top of a big hill, which leads to quite the walk at the end of the day to get back! But not a major problem at all, taxis are readily available if you opt for that. Well worth booking the whale watching boat trip with a guy named Al - Vincci can recommend him. Took a 3 hour boat trip to spot whales and dolphins, and you stop off in a beautiful cove to dive off he boat and have lunch and some fizz, absolutely amazing activity. We also did the jet ski and quad bike package which was also a great way to spend the day. We visited Siam Park twice because it was that good! So many great places to go, a smaller fishing village called La Caleta with great tapas and seafood 5 minutes (by taxi) west of Costa Adeje and the much busier, bustling town of Playa de la Americas about 10-15 minutes (by taxi) south-east with a huge Hard Rock Cafe which is fun and an amazing Chinese restaurant opposite it.
"Amazing hotel, well worth its 5 stars"
What a great hotel. Booked at recommendation of BA and whilst they were pretty hopeless when losing baggage, The hotel has been fantastic. It is beautifully built with a great range of rooms and villas around a 3 pool complex. We had one of the garden rooms, and even though it was close to reception, it was quiet, spacious, comfortable and had a great Sea-view ironically. The breakfast buffet is massive and has variety for everyone - we were so full, we never bothered with lunch. We ate out in various restaurants in La Caleta each night, which is a nice 20-25 min walk along the seafront. Great mix of nationalities and ages, but never felt crowded. The spa was also excellent on the one day it rained.
"Relaxing hotel but rooms small for families"
This is a really beautiful hotel with friendly staff and a relaxing atmosphere. Within easy walking distance (although uphill) to shops, restaurants and the beach. I was staying with my two children, there was little information given on exactly what you got with the room, I chose what was described as a superior room suitable for two adults and two children. The room was pleasant and very clean but I was very disappointed that we had a sofa bed which made the room smaller and a tiny balcony with only two chairs. I don't think this offered good value for the price we paid. The hotel did immediately give extra water glasses, bedding and a dining chair for the balcony so we could all enjoy the room but it did leave us disappointed. The food in the restaurant was fantastic with a great variety and always fresh. The pool areas were clean and the heated pool was lovely for this time of year. Generally a fantastic hotel as long as you chose the right room!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM