Very pleased with the hotel and the staff.Comment of P. Richard , United Kingdom the 2015-03-04
"Totally agree with the last review "
Me and my partner stayed here for 5 nights and got home yesterday ...the hotel it's self is beautiful ...views are amazing and the roof top jacuzzi saved our holiday . We are in our early 30s with 3 kids and like to have a laugh ...we came here to relax on a kids free holiday as a treat for my bday. I hated every minute of breakfast as I felt all eyes where on us ...my partner has tatooes so felt we where looked down upon ...the was a no atmosphere round the pool so we either stayed in our villa and used the jacuzzi or headed to the beach. My only regret is we didn't meet the 12 ladies who stayed and had some fun ...must of just missed you ...what a shame could of had a laugh 👍🤣 Reception staff where nice but as for the breakfast staff expect for the egg lady they where not inviting at all especially the managers ...only the Joan Collins look alikes got a smile and attention ....they just stared straight through us. It's such a shame as the hotel has a lot of potential but some very rude staff and ignorant guests.
"Rude and aggressive staff "
I and 12 ladies stayed at this hotel for 4 days, hotel is very nice, location is not the best but still only 5 minutes from town. We stayed at this hotel, 13 women ranging from 30-50 mostly married with children, we laughed at pool, only two of us drinking. We spent a lot of money all day at the restaurant and bar (which is very expensive, if you are staying here best to do all inclusive if they have that option). We were told by pool staff on the second day to keep our voices down and that there were complaints about our noisy talking, and a gentlemen who was very rude to us and told us to shut up and go home, and then for a manager to come down with security and another manager to warn us to keep our voices down. I stated when you took a booking for 13 women maybe you should of stated this is a very quiet hotel. On the last day the pool staff comes over as we are sitting there quiet to tell us, sorry warn us "not to make any noise" he basically threatened us in a very aggressive way. We then called the manager who came down and had a word with him. Also we went to sit at the bar one evening at 11 pm to talk and play cards, and the bar man told us to keep the noise down, this was when we had enough. The guests range from 25-60 years old and in fact after they humiliated us at the pool bringing security and two managers, the guests started coming up to us telling us to ignore them and that we brought life to the hotel as it's so boring. The funniest moment was when a lady who often stayed here came over after security left us said she thought we was on a hen weekend and the security guard was a stripper! :) This hotel needs to put on its website that there is no music at the pool, and you are not allowed to be happy and laugh, 2 of us drink alcohol out of 13. They ruined our trip, so please be advised if you stay here your not allowed to have fun. The reception staff are lovely however pool and managers have disgusting customer service.
"Excellent hotel, staff and food - highly recommend"
This is the 4th time we have stayed at this hotel. The hotel is situated in beautiful grounds with five pools (one pool is a kids pool with its own surrounding area) and ample space for everyone to sun bathe. Breakfast and Dinner is buffet style, and there is plenty of choices of food to cater for all dietary requirements. Dinner there is always 3 fish and 3 meat meals being freshly cooked to your exact requirements. The hotel staff are very friendly and helpful and will do everything to ensure your stay is enjoyable. We had a garden villa which got the sun most of the day and it had its own jacuzzi. Just as a footnote the hotel is not on the seafront, it is actually up a hill, which is a 10 minute walk to the front, and probably 15 minutes walk back. The exercise will do you good either after a big breakfast or dinner!! However the hotel does run a shuttle service back and forth to the beach.
A short stay previously prepared us for a enjoyable and relaxing week and these expectations were realised. As a couple prepared just to completely relax and enjoy our surroundings - our needs were just for a bit of pampering and enjoyment. Staff were attentive and very accomplished in how they met the demands of all of us. One particular incident involving a group of women using offensive language in the full hearing of scores of others was managed well.
"Very friendly and clean hotel"
My sister and I visited last week for a few days. We had originally booked a superior room, but upon arrival, we were upgraded to one of their villas which was a lovely bonus. The room was very spacious and very clean. The buffet breakfast offered a great selection, and the servers were very friendly. The biggest decision we had every morning was which sun loungers to use- there was so much choice around the five pools! I imagine it would be more difficult come peak season to find a lounger, but the hotel was by no means empty last week. It also meant we didn't need to rush breakfast every morning to get a sun lounger. One of the nicest touches was on check out. We booked to use one of the courtesy rooms, which we had exclusive use of for 40 mins. Our bags were in the room ready for us, and the bathroom was fully stocked with shower gel, towels etc. Certainly the best check out procedure I've experienced. Overall a great hotel and one we'd both defiantly return to.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM