Located in the town of San Miguel de Abona, the tourist success story of the south of the island, with Arona, Adeje and Granadilla.
"Ok holiday. "
On the 29/11/16 we departed from Manchester to Tenerife for some winter sun to celebrate my boyfriends mums 50th birthday The transfer from the airport to the hotel was nice and quick however when we got to the hotel we weren't allowed to check into our rooms till 2pm (we arrived at around 12:30pm) not to worry we got our all inclusive wristbands and went to the bar to find that cocktails were €6 each or because we were all inclusive €3 (I have stayed in so many all inclusives and the cocktails have ALWAYS been included!) I wouldn't have paid for one anyway as we won a cocktail for free (mojito) and it just looked like dishwater with green bits floating in it. Also the beer and spirits were the weakest in alcohol they could possibly get! Bit disappointing. When we were finally able to check in the receptionist just chucked our keys at us and wandered off so we had to find our own rooms (they didn't even tell us which direction to go in) and we had to lug all our cases down about 4 flights of stairs. Room 102 -no balcony just a sliding window that was damp underneath with wallpaper coming away - even though people had paid the exact same price as us and got a balcony' Some even got upgraded for free on arrival!' Yet we were asked to pay €25 a day - cigarette burns all over furniture - overflowing toilet (very irritating) However the room was a brilliant size with a relatively Nice view of the sea. - kept very clean! - most of the housekeeping staff were lovely - be wary of money left lying around! We went to reception and asked them to fix the toilet they said yes they would send someone down. Sod's law that when the chap came to fix it it stopped overflowing and was fine. So he left and about 30 seconds later there it was again. So we went and asked them again and they said they it had been fixed so we objected and said no it hadn't so he sent someone down whilst we were out of the room (allegedly) we got back and the toilet was STILL overflowing so off we went to reception again and told them it was still broken and they send a chap down with us so we made him wait for a while then he saw what it was doing and finally it was fixed! That night we got back to the room after the bar closed at 11pm (VERY early) considering it doesn't open till 11am and it was hot in the room so I turned on the air conditioning...BANG... the whole electric went off on the first floor following me turning on the air conditioning so off to reception yet again to complain and again the chap came down (we may as well had invited him for a sleepover he was there that much!) fixed the air con with a new thermostat. In the morning I went to see if we could upgrade to a better room given that we had no balcony and all the issues we had the receptionist said "yes.. for €25..... a day!" Which we thought was ridiculous! And refused to pay it and off we went to the pool. Pool area - clean - in need of some TLC - lovely views - lifeguard wasn't up to much just wandering around. - no pool games/entertainment in the day so a bit boring - no decent music in the day even for a small portion of the day There is only one bar inside so you have to walk ALL the way round to get a drink Food - cold - repetitive - rubbery - fish & pork Mexican and Chinese night however absolutely fantastic! Lunch time buffet is usually last nights evening meal warmed up just to make it that bit more rubbery! (Mmmmm) Around the hotel - nice area with a nice little square (San blas) just minutes from the hotel, lively of a night time with some great tribute acts. Although you will need extra money there was not really much point going all inclusive as we drank out most nights. Make sure in the rooms you keep ALL money and valuables locked away or on you at all times as there were some reports of money going missing and in our party a lady came back to her room to find her bag open and her purse open Another thing is my boyfriend had a really bad rash for the last 3 days of the holiday he blamed the beds however none of us were itchy and sore like he was so take antihistamines and calamine lotion just in case! Speaking from experience of a walk to the pharmacy at 8am coming back €20 lighter and a bottle of calamine lotion! In the end for our troubles we did get a late check out for free... not much but it will do and we went for lunch and the staff in the restaurant still tried to make us pay and told us we weren't allowed and lunch as we had checked out' We argued the fact that our room was kept on and we were then allowed to eat! What happened to being all inclusive until you left the hotel' Thanks to our rep josh who was fantastic and very helpful and who actually came to see for himself the state of the room. All in all the holiday is what we made of it and disregarding all of the troubles we did come back with a tan and we did have a good time Thanks to the company and the celebrations.
"Nice hotel pleasant staff"
Had a nice stay at this hotel. Very friendly and helpful staff. Nothing too much trouble which was a pleasant relief from the other hotel i had just booked out of with a mad man for an owner. How relaxing to arrive here with couteous polite people. The buffet was good value and the pool nice although it wasn't heated so too icy to swim in. Great proximity to airport. Great for being able to walk to restaurants ans shops. Good value for money. Recomended
"Short 4night break"
Friendly and efficient/attentive staff hotel is well maintained and clean - evening entertainment was good. TV only 1 English news channel , food is good but on themed nights eg Mexican,Chinese etc very little alternative cuisine is available however there are some good local restaurants.no tea/coffee facilities in room
The general standard of this hotel is not up to scratch, with poor food, cleanliness and general air of tiredness around the hotel. Some of the chairs in the bar were fraying, my blackout curtain had a tear in it, had to get the engineer to sort out a few problems in my bathroom
excellent hotel, rooms are huge and very clean, the staff are really friendly and helpful, their are restaurants,shops and bars less than a minutes walk away. the pool has some lovely views and weather was really nice for time of year, las americas is only 20 euros from hotel if you fancy a change, the only downside is the buffet area isnt that big and probably be a nightmare in peak season and the variety of food wasnt that big, but overall i would recommend this hotel
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM