"Weekend in Chicago"
Overall very good. Rooms avagere. Beds above average. Great coffee. Great location. Great bartender. Paying for wifi antiquated and ridiculous. 14.95 for wifi access in the room absurd. Did not try food but bar had nice wine choices and a very responsive bar tender. My room was dark and faced a courtyard. Overall a nice place. Not great.
"Weekend in the Windy City....."
Weekend in Chicago and booked a 2 night stay at this W right next to the Sears tower. Beautiful hotel. Very modern. Customer service was a breeze. Room was great and spacious. Location was great as well. Lobby bar nice too. It stood up to the W standards. Will be back again next time in Chicago.
I loved the check in staff. I asked about any rooms with a city view and I was told there were modified city views only. One night what the hey sure. I had a view of the building across the street which is technically a city view. It's technically a city view and that had me in stitches. Well played. I'm sure some other guests would have lost their minds but I find that stuff enjoyable, memorable, and tells me the staff has a good way to them. That said....I might be too literal but a kitschy name like that opens the door to off standard but simple requests like a chicken sandwich that are seemingly daunting which I find baffling. However the room was quiet spacious and had working internet. Location to work and to the train also were good.
"Charmed and welcomed"
Upon entering W chicago city center. I was greeted by the doorman and directed to the front desk. Tiffany checked me in and was just beyond warm, understanding and approachable. The first thing she did was wish me a happy birthday! I felt like a close friend was checking me in. Kemani at the front desk gave me a couple fun places to eat and drink and very politely walked me over to the concierge desk to get some more exploring options. Eden was very sweet and introduced me to a few other employees while helping me. She recommended I see the sky tower first because of it's proximity to the hotel. It was an amazing view. The Science museum was also recommended. I was just visiting for 2 days but had a great time exploring and was really wow'd by the staff. I would love to return.
"Eh, it was alright."
I have stayed in several W hotels and this was a mediocre experience at best. To be fair when I first got there the room was nice, facilities seemed good, staff is excellent. Now the bad... My ceiling started leaking the first night at about 4am, I called and they sent some guys up that confirmed that it was leaking (thanks), ceiling continued to leak randomly for the next 2 nights. Really''
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM