"Nice facility but front desk was very difficult to deal with"
I was at the W for a business trip. My company had a block of rooms. The facility was actually pretty nice, but the staff at the front desk was extremely difficult to deal with. I wanted to pay for the rooms up front at the time of reservation, but they were unable to accommodate. I ended up having to use a debit/credit card at check-in, and they put a hold on my account for $3300 without letting me know in advance. When they told me minutes after they swiped my card, I asked to please use a different card, they said sorry, there was nothing they could do. They suggested that I call the bank on Monday. At checkout, I used a different company card to pay, but they still kept the hold on my account for another week. Then they refunded the amount in my account, then took it back again a few days later. They finally made it right 2 weeks after I checked out. When I called to ask for a receipt, they wouldn't give me one unless I could tell them the last 4 numbers of the credit card used for reservation. I provided them and they said sorry that was not what they had on file. So I gave them the last four numbers of my bank card. Again, they said sorry that was not what they had on file. There was only one other card that it could have been, and the person who has it is out of the office. I guess I will try again after they return. But what a pain!
"Wonderful Chicago Marathon visit."
My wife & I recently stayed at the W for the Chicago Marathon weekend. Great location for viewing our niece running the marathon. Our concierge, Eden, was especially helpful: with VERY little advance notice, she was able to score dinner reservations at an excellent restaurant for eight family members/friends the night before the marathon. Well done!
Beautiful entrance with a modernized lobby which made for a great first impression. I had high hopes for the W but was a bit disappointed in our stay and is not worth the $250+ per night. First of all, the room. Whoever designed the bathroom needs a lession in functionality. The closet is in the bathroom which is really awkward to get to since the main door is in the way (shown in the picture), and it is impossible to have two people share the bathroom at the same time. The room service menu is also ridiculously expensive...$10 for a bag of M&Ms'! No thank you. Lastly, we had breakfast at the cafeteria downstairs. The food was excellent, but getting the check was a hassle and took a good 10 minutes. To be fair though, this was during wedding weekend and i think they were understaffed. Overall, i was underwhelmed with my experience and doubt ill be staying here again.
"Excellant location and accommodations!"
On a recent weekend trip to Chicago we stayed at the W, city center. The hotel was wonderful! Beautiful lobby and the rooms were spacious and since we were on the 19th floor it was quiet. We could look out and see the Willis Tower. Staff was very helpful, valet parking is steep but it is in downtown Chicago and well worth the valet fee. We went to see Hamilton which is just a couple of blocks away, easy walking distance to most downtown parks, lakefront and the Arit Institute. Price was competitive, I was very impressed to get that much luxury for a good value.
"W CITY CENTER"
Decor concept kind of dated and funky, but still a well appointed and clean place to stay. Location great for theatre district or jumping on a nearby subway. Staff very helpful and conscientious. Morning complimentary coffee actually pretty decent.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM