From check-in to departure, a real disappointment. As a SPG Platinum guest, I waited 35 minutes to check in behind a long line of guests waiting for one check-in desk. A staff member said another computer was done and the two other desks were unmanned -- and no priority check-in was available. I was "upgraded" to a "corner" fabulous room on the top floor because of status -- it turned out to be a pretty average (maybe slightly larger room) that wasn't in any corner and was on the inside of the building facing another building with no views. It took more than a half hour to reclaim my car as well.
"Great location for Willis Tower"
No real dinner option. Ordered a deep dish personal pizza on their menu for a very reasonable $42! Ate across the street at the JW. No club lounge, coffee and papers in lobby in the morning. Rooms are very small but fine. I will happily stay here when on business travel because the location, price and room are all perfectly fine. I would not stay here with my family.
"Know room issues, still assigned to gold member"
Checked in and asked for a quit room (away from elevator, etc.). Immediately on entering I noticed a very strong musty smell. Also the room was on the back side of the hotel right by the elevated train. Upon asking for a new room I was told the hotel was full. At this point it kinda is what it is but it gets better. The front desk felt bad and offered me points for compensation and said I could probably switch rooms in the morning. I asked him if he needed my name or room number to credit me the points to which he replied he knew my room number. Only way he could have known what room smelled so bad was that the hotel is aware and is assigning the room anyway! To me that is no acceptable at all. Won't be staying again.
"Chicago in the Winter"
I stayed at the W during a work trip in January and despite it being very cold and windy out, the hotel was very warm and inviting. The bar and lounge were the perfect spot to have a call or work without interruption in the afternoon. The food in the restaurant was excellent and the waitstaff very friendly. With this hotel's proximity to Willis Tower and the fact that they run specials on room rates quite often, I'm going to stay here the next time I'm in town for fun.
"Small rooms, L noise"
I am a regular at Marriott and figured I would sample the Starwood properties now that the merger has happened. This is a well located hotel with plenty of restaurants and amenities nearby. It sits next to the elevated subway which you will hear all night long. Very disruptive. The beds have a weird mattress cover making for a not so comfy sleeping experience. Worst of all, they don't honor Marriott rewards status so don't expect free wifi which I always get at Marriott. $14.95 to check email' Criminal. Bathroom is tiny. At least the amenities were Bliss which are lovely. I won't be back.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM