"this USED to be a W Hotel, sorry to say it doesn't look that way anymore"
I don’t know what’s happened to the W, but they used to have people working at the front desk so there were no lines, they used to have a pot of coffee to welcome guests, they used to have a newspaper in the lobby, they used to have people at the front desk who could tell you about your reservation and they used to have nice little touches to welcome guests like apples and such things. Now, what I got, was my request for blankets ignored, no one at the front desk to find my reservation, the lines at the front desk 7 deep when I checked in with only two people working, no apples, no coffee, the wallpaper falling down alongside a dirty wall and a stain on the carpet that looked as though it should have police tape around it because it was a former murder scene.
"Thank just Okay"
The location was great and the front desk/concierge were very attentive. Unfortunately though, I could hear every conversation in the room next to me which made it very difficult to sleep. The bathroom was very small and the tub was corroded. The lounge bartender charged different prices for the same drinks and did not give a receipt which made me question how much the drink really was. I've stayed at many Ws and this was not as impressive as the other locations.
"Business at the W"
The W Chicago-City Center was a fun, centrally located, comfortable stay for a recent business trip. The room was clean, had interesting details, and every employee I encountered was incredibly helpful. My only complaints were the miniscule bathroom (easily dealt with), the lack of coffee maker in the room (this is kind of a disappointment for a business traveler), and the thumping bass of the wedding reception below my room (jealous that I wasn't invited).
"W Chicago - City Center sets the bar high!"
This was my first stay at W Chicago - City Center. The lobby was stunning, the staff gracious and efficient, and the food better than I've come to expect at most conferences. I would recommend this hotel to anyone visiting Chicago.
"Amazing concierge Service"
From a hotel perspective the location and the rooms both are great , moreover Eden from the concierge was really helpful in booking us great restaurants and Bulls tickets, even in the restaurants that she booked for us we got free drinks and appetizers, she really took good care of us :)
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM