I stayed here for a work trip and I was satisfied with the location and the housekeeping. The rooftop bar is also fun with a great atmosphere. I think the gym is the nicest accommodation though. Would stay here again.
"Its fallen and it can't get up."
Problem 1 - as a lifetime platinum, i was told i was upgraded. Nice. Except that the upgrade was for an incredibly dark room, on a low floor, next to the elevator and across from the ice room. Seriously. Problem 2 - long day. ordered a pizza in the lobby lounge. 25 minutes later it comes, and the lower half is still frozen. Whats interesting is that I am also listed as a pro . . which means i sign contracts for meetings. And I do . . to the tune of 4 million dollars per year. One would have thought i might have had a better experience. but in the end, its nice to be able to cross off hotels as well, as those that I won't be returning to.
"Great Housekeeping and Security Team!"
I was not the hotel guest- my executive was...He left a couple of items in the room after check out. I called the main number that evening, was quickly directed to the security office. The have an efficient system for handling lost and found items. Within 30 minutes, I received a FedEx link via email and was able to have the items shipped. Thanks W Hotel Team and especially Daniel in Security.
"Kind of an odd place but good location. Don't order room service!"
Place was super-close to where I needed to be on business, and is pretty convenient to the orange line from Midway. Walking into the lobby, I thought it was attractive, but finding the front desk was not easy. Room was decent sized, and pro/con - looked out into a courtyard of sorts. Pro, I suspect this was a quieter room because of this. Con, it felt a bit like being in jail given the view of other beige buildings. Mini bar was well appointed, but NO IN-ROOM COFFEE! Ugh, I hate places that fail to offer in-room coffee. HATE. There is coffee in the lobby though, if you can find it in their maze. I ordered room service, my usual go-to meal at SPG/Starwood, a burger and salad. The burger was WAY under-cooked, even for a medium-rare gal like me. The salad was terrible. I don't know what that dressing was, but it tasted fishy, and I immediately spit it back onto the salad and didn't eat another bite. I'm glad my travels don't take me to Chicago often. Wouldn't want to go back to the W.
"Room size varies greatly - be careful"
I spent 2 separate weeks at this hotel on business, for which my company required me to book the cheapest room available (still fairly expensive). The first week I was "upgraded" to a room that couldn't possibly have been any tinier, so I'm a little bit frightened to imagine what my original booking would have been like. The room had bolsters/shelves on the walls with pointy corners -- I kept hitting my head and I think the hotel should seriously reconsider them. However, the room was clean and well maintained and the bathroom and shower were excellent (I had spent the previous night in the Club Quarters, which was dodgy in terms of cleanliness and this was much better). Wifi was expensive, but reliable. The second week I was upgraded to a real room with some space to move around. Again, clean and well maintained. I especially liked the complimentary rice krispy treats in the lobby at the end of the day (hey, it's the little things!). The gym was also well-maintained, but often pretty crowded in the morning. Plan to get up early and be there before 6am if you want your choice of equipment. The treadmills also could use a tv hook-up since you're otherwise staring at a wall. Also, they will offer you extra SPG points if you agree not to have your room serviced for a week.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM