"Great location but outdated. "
As the title states, the hotel is in a very good location in the downtown loop. It was part of a flight/hotel package deal, but on my next trip I will look for something that's changed with the times. At one time, the funky lighting and lobby were probably considered really hip and trendy, today it just comes off as trashy. The room, though clean, was dated and not a comfortable space to relax, unless you just want to go to bed. Small peeves, there was a water bottle cap still on the floor from the previous guest and guest book page setting out the tv channels didn't match the actual channels, so no doubt it hadn't been updated in some time. On the theme of outdated, the big peeve; no complementary in-room wifi. Only if you book through the Starwoods app can you get wifi. There was actually a LAN cable in the drawer for hardline internet if you want to pay almost $15 a day. Outdated and not a comfortable atmosphere, but if all you're looking for is clean with a good location, then go ahead.
"Centrally located; great service"
My teenage daughter and I stayed here and it has a nice vibe in keeping with W Hotel personality and is in a great location--a short walk to the Art Institute and Centennial Park. The area is in the business district however, so not much night life right outside, if that's what you are looking for. Concierge and restaurant service was top notch, a warm and helpful staff. Would stay here again.
"So Tired and Overpriced...!!"
My disdain and disappointment is pretty all encompassing but largely to do with the service and customer care from the Manager (Jessica) and the System that runs the W - I say system because it is all call center and no personalized feel... You walk in and are faced with a credit card terminal / machine before a human... First off - I tried to get to a Concierge for a week in advance where the call center said they would call me back - never happened. I had to check out early - they would not cut me a break from charging me a full night penalty even when the hotel is clearly not busy and it's a Sunday night. The Marriott across the street looks very busy by the way... Thanks guys! This hotel is tired - not a piece of furniture nor a shred of carpet has been changed since i was here 10 years ago... So it is NOT WORTH the premium they charge versus better hotels in the area... Go elsewhere... Way better options... This place was cool 10 years ago. It's been partied in hard for over a decade and it shows... And smells. Very disappointed as a loyal SPG member...
"Location and Ambience "
W Chicago was a great location and the ambiance was pleasant . Lots of stuff going on near by but still a nice quieter atmosphere. Front desk his hidden in the back , it was a bit odd but I found it! There is a simple fun bar in the front
Great hotel in a good location. I had heard that the rooms were small and asked for an upgrade. The upgraded room was huge, but was lacking of all things any sort of closet. Overall I would recommend and stay again. The building is older and could do with a few more upgrades but the staff was very friendly and helpful.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM