of TripAdvisor Travelers recommend this hotel
"Awful customer service"
Mistakenly made reservation here for a particular date and tried to cancel within 24 hours, weeks in advance. They would not do it, gave me run around on the phone. Promised someone would call me to address it- but they never did. Straight up lied about it. Instead just sent email saying they would not cancel. Longtime SPG member (though not terribly active)- last cent they these guys will ever get from me.
Stayed at W on Thursday night. Same night as the LA Fashion week show so dreaded the noise, traffic, etc. no need. The hotel handled it very well and the guests were not at all inconvenienced. Jay checked us in and he was helpful, friendly, and efficient. Very nice experience dealing with him and he was very accommodating. Dinner at restaurant was also nice experience. Good food and nice service. Recommend this hotel to anyone who needs to be in W Hollywood.
I normally avoid this place because it's a "scene." I had to stay here for a night last week and had an excellent experience. The lobby restaurant had great food and the service at check in was wonderful. Jay took care of checking us in and he was polite, energetic and accommodated our somewhat specific demands. Thank you Jay!
"Room #1038 - NO"
A word to the wise, if your planning on staying at the W Hollywood DO NOT let them give you room #1038, its directly below the fitness center and I was awoken at 4am with with someone in the gym with loud noise coming from above, sounds of weights hitting floor and this continued throughout the rest of the morning until I had to leave the room.
This is one of the best hotel's I have stayed at and I travel a lot. The rooms was great! The staff was even better! The lobby and bar patio was very cool. The location couldn't have been any better!! Stay there if you can!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM