of TripAdvisor Travelers recommend this hotel
I stayed here 11/21/16 through 11/26/16. The hotel requested my credit card for incidentals. I was not told there would be a $500 hold on the card. I am still waiting to have that "hold" released on my credit card. I have called several times a day for a week, and NO ONE has returned my call. I will never stay at a W Hotel again. The trip was a gift from my son so I could visit my daughter. You definitely do not get the service you deserve for the cost. Also, I was in a non-smoking room, but I came back to the smell of weed in the hallway that traveled into my room.
"West Hollwood. Enough Said."
The good first: The staff here are fantastic. I stay here semi-regularly, perhaps 2x per month and many make an effort to remember me and accommodate accordingly. The facilities are nice - the pool is great, the gym is pretty new and has a decent amount of equipment available. They are SUPER dog friendly and this is MUCH appreciated. The rooms are OK - more or less what you'd expect from a W property. Newer than the other location. The cons are mostly the other guests and patrons of the restaurants and bars within the hotel. This is NOT a quiet hotel. It's not a family hotel either. There will be parties and they bring undesirables. I find this easy to ignore and avoid, but their presence is an every-night occurrence. I don't find it migrates to the room floors, but it's a constant issue in the Lobby area. Best advised to be prepared.
I was upgraded to a Suite with SPG Gold and it was huge and amazing. Separate living room area with cool lighting and couches and a huge bathroom with a shower and tub. Amazing toiletries, love the bliss line!
"Okay stay for business"
Art-deco glam decor could be fun - if you like that. Lots of dark and shininess, can hardly see in hallways/elevators, trippy nightclub vibe. Very small room, but laid out well given the lack of space. Hotel feels very uptight - even the pool tries too hard to be cool. At this price, I prefer customer-centric luxury. I also prefer modern, zen ambiances though, so this place is just not for me. However, the yogurt/berries/granola is the best I've ever had, the coffee is really good, and the Bliss bath products are a plus. That said, I'm so confused as to why Bliss doesn't sell more travel-sized products at these hotels''
"Worse than I expected "
Room is smaller than I expected I can't believe it's 45sqm. I think it is around 30!!! Housekeeping is very disappointing. They just flow my pyjamas messily on bed! They don't refill the shower jel and don't clean up the rubbish bin everyday! Lobby is beautifully decorated. Front desk people are nice too.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM