of TripAdvisor Travelers recommend this hotel
"They don't show you the road on the pictures"
This W is how you would expect a W hotel to be. Modern cool and funky it is really just the location that lets it down a bit as it has a major road rushing past which does detract from the view a bit. I would tend to look at the Ritz next door as the view is much nicer. Having said that it is built over a shopping mall and train station which gives easy access to many locations in the city and out.
"Always Above and Beyond Expectations!"
Coming back to the W is like coming back to my private "Home-Away-From-Home" luxurious oasis in Asia! From the moment I enter the hotel, I was greeted by the bellmen by name and escorted to the Welcome Desk where my Suite, (upgrade confirmed!) was ready..Of course, the Concierge Team continues to surpass my expectations each stay and must be noted in this review. If you enjoy a fantastic spa/gym facility, the W has you covered!..spotless, great steam/sauna/gym and Pool are incredible..with the Staff and service to match. Lastly, the breakfast can't be beat at the W Kitchen where you will find the best buffet in HK and for that matter beyond!. And the Business Centre staff is ready to help with every possible business matter which proved to be invaluable this stay. Thanks again for another flawless stay.
"Top bar and great tea buffet"
Every time me join tea buffet were very nice as always and this time tea buffet is the best, they have more savory food and abalones, thats one of mine favourites. Specially the time we got served by a lady that named Polam. She has been always given us a very friendly and warm service. Of course and promised to her we will come back to Woobar again.
"Great customer service"
When we arrived, there was a miscommunication with the employee at the check-in desk. However, a more experienced employee intervened and we received additional assistance from Jay, the manager on duty at the time. The W takes its customer service very seriously. After the initial kinks were worked out, the rest of the stay was great. The room was of good size and had a partial view of the harbor. The location is as convenient as you can get off HK island.The breakfast buffet at Kitchen is one of the better ones in HK. If the W fits within your budget, it's definitely worth your consideration.
"Amazing Service and Great attention to detail"
I stayed in W Hotel for my Honeymoon. Cathy from Guest experience team was very kind and made sure we had a great stay. Her detail oriented service really impressed me. As a person, who is in Hospitality industry, I learned a lot from her and would like to implemented also in my hotel. F&B team was also very impressive. especially Busser name Kitty, she was quiet but very attentive and made sure we are serviced on time. Impressed with the service. Upon Check in, kindness of Director of welcome and Concierge team, I can't express enough how greatful and impressed I was. Good Job Everyone! Especially, Guest Experience team Cathy, Ken, Concierge Billy. You guys are the best! Thank you.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
WET pool will be closed for maintenance on 15 Feb to 4 Mar 2017. For more details, please contact hotel directly.