W Hotel San Francisco is located in central San Francisco, close to San Francisco Museum of Modern Art, Union Square, and TransAmerica Pyramid. Nearby points of interest also include AT&T Park and Asian Art Museum of San Francisco.
Dining options at W Hotel San Francisco include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This 4-star property has a business center and offers small meeting rooms, secretarial services, and a technology helpdesk. High-speed Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. ;Wedding services, concierge services, limo/town car service, and translation services are available. Guest parking is available for a surcharge. Additional property amenities include a coffee shop/café, valet parking, and multilingual staff. This is a smoke-free property. A total renovation of this property was completed in April 2007.
There are 404 guestrooms at W Hotel San Francisco. Beds come with pillowtop mattresses and premium bedding. Coffee/tea makers and minibars are offered. Bathrooms feature shower/tub combinations, makeup/shaving mirrors, designer toiletries, and bathrobes. Wireless Internet access is available for a surcharge; guestrooms also offer desks and complimentary newspapers. 27-inch televisions have DVD players and pay movies. Air-conditioned rooms also include electronic check-out, electronic/magnetic keys, irons/ironing boards, and clock radios. Guests may request a turndown service, hypo-allergenic bedding, and wake-up calls. Housekeeping is available. Cribs (infant beds) and rollaway beds are available on request. Guestroom renovations were completed in April 2007. Guestrooms are all non-smoking.
"Comfortable bed, awesome Bay view and a little humor."
I've stayed at this location a few times, dating back to its opening. Admittedly I feel as though I've outgrown the W concept (probably because I've crept into middle age), but for whatever reason the SF W still works for me. The hotel's proximity to the Yerba Buena Center, BART, shopping, financial district and tourist attractions may appeal to you and if you're able to get a room with a Bay view, that's an added bonus. I find the beds to be comfortable, the bathrooms are functional (some are larger than others and some have views) and the rooms I've had have all been comfortable for lounging, hanging out, working and relaxing. The bar area can get crowded, but it's a nice place to unwind, have a drink, socialize or surf the net. I had a good chuckle on my most recent visit when an extremely attractive 20 something year old girl engaged me in conversation while I was enjoying a drink and responding to emails. I thought perhaps I met her at a business party the pervious night...and then it dawned on me. Ok, so perhaps I'm not a quick study. Anyhow, I declined her kind offer to share a nightcap and wished her well. If nothing else, one has to appreciate the kindness of strangers. ;)
"Pretty but not particularly comfortable"
I chose the W San Francisco primarily because of its proximity to the moscone center and it delivered on that-literally across the street. Some of the other things I expected I did not see. I arrived at about 8:30 pm Saturday night tired and in east coast time. I had to walk through a throng of Trudy people to even get to the desk to check in. I had made a reservation at least 4 months in advance and requested a king size bed. I was given a room on the 7th floor and when I walked in it was a small room with 2 small no more than full size beds. It would have been nice if when checking me in someone had noted my preference and apologized for not being able to accommodate it rather than surprising me when I arrived. I called downstairs and was told that the hotel was full and they could not move my room. I unpacked and got into bed only to be awoken by the music from the club downstairs. It wasn't really loud music I could hear. Rather there was so much bass I could feel it. I again called downstairs and was again told that my room could not be moved and was offered ear plugs, which I declined as I did not think they would help. I was told the music would continue until 1:30 or 2. The bed was less than comfortable. A platform bed, low to the ground with no box spring. The room was warm despite setting the thermostat to 65. I did not have a pleasant night. So not a good first night but I was hopeful things would improve. The other thing I hoped to see in the morning was the sweeping view of the bay bridge promises in the website. I didn't know what to expect on the 7th floor but noticed a window seat and checked out the view. I saw a windowless building across a narrow alleyway and nothing else. A tall building too, so a higher floor would not have helped and the window seat seemed silly. But as this was the only place other than the bed or desk chair to sit in I gave it a whirl. Not particularly comfortable. Thin cushions to sit on and only the wall to lean on with a light fixture on the wall as a pillow. So I tried the desk. Again very modern and pretty but not comfortable. The wall unit across from. The bed was both desk and dresser and tv stand as well as mini bar. It was difficult to find enough light in the room to read by. When searching for the switch in the desk I ran my hand along the edge of the desk and was rewarded with a huge splinter. I think this hotel hates me, I thought. Later that day there was a note from the staff apologizing for my bad night and the offer to call if I needed anything but no offer of recompense. There are some nice things. The lobby area bar, the living room, was a nice place for a drjnk. The breakfast I had at trace, the hotel restaurant, was very tasty. They also have a gym, fit, which Is open 24 hours. I peeked at it and thought it looked great although I did not work out. Overall this is a hip modern place that looks cool, but that seemed to take priority over comfort and it was not a good fit for me.
"Best Customer Service!"
My husband and I stayed at the W for a quick trip to visit friends. We stayed during Obama's visit for the DNC and we assumed that the hotel was going to be a huge mess, but the staff at the W were very organized and handled it very professionally. We arrived before the set check-in time and we were told our room was still occupied but that they would call us when it was ready. After the check-in time passed we received a phone call from a front desk clerk who told us that the occupants of the room had asked for late check out so our room was taking longer than expected. Most hotels would stop there and tell me that I needed to wait for my room to be ready. The clerk gave me additional SPG points, 2 free drink coupons for the bar and also gave me a vacant room to wait in so my husband and I could get ready for our dinner reservations even though our room wasn't available. The front desk person really went out of their way to recognize my SPG platinum status and to let me know that my business was appreciated. When we did get our room we were very impressed by the suite and the amenities. Previously when I stayed in San Francisco I normally picked the Westin but from now on I'll definitely stay at the W.
"W Hotel San Francisco is awful... Do not stay there!!!"
Awful does not begin to describe the experience we've had at this hotel. We tried to change a reservation from fri-sun to sat-mon. I had to call no less than four times to have it done and each time mind you they had assured me it was all set... Then I would call to make sure because you can sense incompetence from a mile away and SHOCKER! My reservation was still not changed correctly. Something as basic as this took multiple phone calls. But wait! It gets worse... We finally arrive at the hotel and I let the check in staff know that we are staying two nights even though they put each night on a seperate reservation. At first she was confused and then she finally found it and assured me all was set. We went up to our 'corner room' which is like their suite and we look out our window and there is a high rise construction site literally less than 10 feet away. So Monday morning we can look forward to waking up to Jack hammers and construction workers seeing us naked. Sunday we left the room and we asked the housekeeper to clean our room, guess what she said'!'! 'But it says you're checking out today' If it wasn't so sad it would be funny! So again we went to the front desk and let them know that in fact we are staying two nights. He said oh yes! No problem... We go out and come back in the afternoon tired and ready to nap... Guess what'!'! Our key doesn't work! So again down we went to the front desk and demanded to see a manager. Manager comes out with attitude as if we are infringing on his time and doesn't apologize or try to accommodate us in any way. He just gives us attitude and gives us a new set of keys and sends us on our way. When we informed him about the fact that we would be less than ten feet away from an active construction site on Monday morning, he said we can't control construction! Lol no you can't but you can inform your guests that are paying you over 500$ a night that this is the conditions under which you are giving them the room, so that they have the chance to decline. So up we went with our new set of keys and GUESS WHAT'!'! The new set doesn't work again!!! So we walked back downstairs AGAIN and asked for the manager. This time a different person came out, she claimed she was the director. We explained ALL OVER AGAIN everything that we were dealing with. And that this wasn't a luxury experience, more like motel 6. She said sorry lol.., that's it. She said I'll move you but I don't have any other rooms available right now. Ridiculous!! Then I told her that we had just basically spent an hour trying to get into our and that the next morning we would be woken up by sledgehammers. I said I'm going to dispute everything.., she said I need to talk to my director to approve comping your stay. I thought you said you were the director'!'! Jillian DO NOT STAY HERE!!! They are a bunch of incompetent thieves and they will not inform you that a major construction is going on right outside your window!!! They will still try to charge you 550$ for a crap room and then give you attitude on top of that. Can't wait to wake up tomm on my vacation at 8 am to the sounds of sledgehammers and drills... Hey maybe I can even flash a construction worker if I'm lucky! W HOTEL SAN FRANCISCO YOU SERIOUSLY SUCK!!!
"Good hotel, loved the rooms."
This hotel was very good for what I needed. It was my first time in San Francisco so I was out most of the time. But I liked this hotel. Loved my room. The restaurants are good. I noticed lots of business people are staying here. Walking distance to union square. The bar is cool and there's a spa and pool which is nice after an exhausting day. I will definitely stay here again!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM