W Hotel San Francisco is located in central San Francisco, close to San Francisco Museum of Modern Art, Union Square, and TransAmerica Pyramid. Nearby points of interest also include AT&T Park and Asian Art Museum of San Francisco.
Dining options at W Hotel San Francisco include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This 4-star property has a business center and offers small meeting rooms, secretarial services, and a technology helpdesk. High-speed Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. ;Wedding services, concierge services, limo/town car service, and translation services are available. Guest parking is available for a surcharge. Additional property amenities include a coffee shop/café, valet parking, and multilingual staff. This is a smoke-free property. A total renovation of this property was completed in April 2007.
There are 404 guestrooms at W Hotel San Francisco. Beds come with pillowtop mattresses and premium bedding. Coffee/tea makers and minibars are offered. Bathrooms feature shower/tub combinations, makeup/shaving mirrors, designer toiletries, and bathrobes. Wireless Internet access is available for a surcharge; guestrooms also offer desks and complimentary newspapers. 27-inch televisions have DVD players and pay movies. Air-conditioned rooms also include electronic check-out, electronic/magnetic keys, irons/ironing boards, and clock radios. Guests may request a turndown service, hypo-allergenic bedding, and wake-up calls. Housekeeping is available. Cribs (infant beds) and rollaway beds are available on request. Guestroom renovations were completed in April 2007. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"A W in need of a refresh"
Stayed at the W San Francisco post the W Hollywood - and I have to say Hollywood showed up its Northern neighbour. Room in SF was quite small and there was a slight smell of damp. There was a charm to the room decor but felt a little dated. Bed comfy and room clean still though. Service and ground floor bar were still very W, but I couldn't help but feel the place could do with sprucing up. Gets an ok vs a good or excellent from me.
"Very unhappy about online booking experience"
I booked a room on Expedia for a business trip two months in advance, thinking from the website that I had up until 3 days before arrival to cancel without charge. The next morning, learned my colleagues were staying across town. When I went to cancel, I was told I had misread the fine print and there would be a one night fee ($500!) for cancellation. I asked for a waiver of the fee and after three calls over three days I have not had a reply or a return call from the hotel. I'm a longtime SPG member and travel incessantly for business, and try to use Starwood properties when I can. I will never book a W Hotel again.
"Great Hotel and Great Restaurant"
My husband and I enjoyed our night's stay here. We had dinner at Trace Restaurant and Shawn went above and beyond for us! The food was amazing! Kelle greeted us warmly and Cesar and Jose were the morning shift and all of the employees we dealt with were wonderful!
"Unsurpassable Customer Service"
The hotel is hip, modern, comfortable, etc, blah blah blah. But it is their customer service and attention to detail that is the W's crowning glory. We constantly tested the patience of the concierge and front desk staff and they were both extremely accommodating each time. Internet is NOT free. It's $10 per night and it only runs for the day you order it, not for 24 hours after your order. Of course the rooms were beautiful with magnificent views. The bath products are from Bliss and included face wash, so no need to pack it ladies! The room came with only one bottle of water and the other waters were $5.00. There is a Walgreens up the street...buy yourself some water there. The concierge station has fresh fruit water and apples along with complementary WSJ and SF Times. In the morning, they serve complementary coffee, but you have to like it dark, rich and bold. I did read some reviews that said their lobby was like a club. There is club/restaurant on the first floor. But their are two entrances and you do not have to go thru the club to check in. Use the door on the side. If you are hungry, go to The Grove, which is one block up. Fantastic food and even better coffee!
"Friendly and Clean - Location not Optimal"
We had some SPG points to use up and had to settle at the W Hotel. Our preference was the St Francis Hotel in Union Square but the points were not eligible (kinda sucks). I have stayed at the W in different cities and have to admit that the overall experience is consistent at this location. The rooms are chic and the bathrooms match a decor of something spartan while trying to maintain a cool efficient look. Best part of a W is that the rooms are clean and they offer great service if and when you call. On this trip, I was with some kids so it was more of a Family trip. The W is probably best serving the Techie business people that constantly flow through SF. My kids were happy to be in the city and within the confines of a large building...they didn't really get the bar/music scene for the twenty-somethings and thirty-somethings that oftentimes can be seen. One item to take note is that the hotel is located near the Moscone Center which is good for conventions. To get to the cable cars and Union Square is not a major haul but you have to walk through a maze of some confusing streets and you need to dodge alot of people that you are not use to seeing when you are with kids. Personally, I like the experience but I recommend you keeping your kids close and trying to explain to them why so many people are sleeping on the streets or talking wildly to themselves. Again, being in Union Square would have been our preference but the W wasn't too shabby,.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM