of TripAdvisor Travelers recommend this hotel
"My preferred SF hotel as a Platinum SPG"
I have been staying here for years and decided to branch out on my last 5 day trip to SF. I stayed at the Mark Hopkins Intercontinental, Park Central, Sheraton FW, etc. The W far surpasses them all. The service is incredible, the rooms, fun, the location central. I remember I had one issue in years past and they remedied it immediately and offered me starpoints as an apology. On this trip. I let the W Insider Sara Hamza know in advance that we were celebrating our wedding anniversary. She had a bottle of wine sent to the room to welcome us and unbeknownst to her, it was one of our favorites. The whatever, whenever feature works like a charm. They recently redid the gym and it is just awesome. Very open and colorful. The bar service is always good. I really love this hotel - it is my preferred hotel in all of San Francisco.
"Worst Hotel Stay in Years"
Words cannot describe how disappointing this stay was. As a SPG Platinum member I am usually treated like a valued guest. Not here. The staff was rude, the rooms need a refurbishing, the shower has no pressure but most of all, I hate being lied to. I was given the wrong bed type upon check in. I called to complain and was told that I would be given a King bed the next morning as soon as a guest checked out and the room was cleaned. I was told to wait for a call from the front desk Informing me that a room was ready. The call never came and I had to go down and ask what happened and explain what to a completely untrained employee exactly what was promised to me the night before. His initial answer: "there is no way anyone told you that." Worst of all, however, was that when I checked in, I informed the front desk agent that I would. be staying only 3 nights and not 4. I explained to her that I had called earlier in the week to make this change and I was told at that time that it would not be a problem. Now, at check in, it still had me for 4 nights despite my earlier call. She told me that it would be no problem to change it and not to worry. Sure enough, when I checked out, I was told I was still booked for a 4th night and would have to pay an early departure fee equal to a full night's stay. You can be sure I will be disputing that with my credit card company. One thing for certain, the W San Francisco will. never get my business again.
Great little trendy hotel in the City. Only stated one night in corner suite. Very spacious room. Comfortable bed, well equipped bathroom. Staff was very friendly and accommodating (although again a very brief stay). Had drinks in the bar, very busy lots of happy hour business. Did not use fitness center or onsite restaurant. For San Francisco hotel and parking rates were not too bad. Located close to Moscone Center and Yerba Buena Gardens. Quick cab ride or walk to most of the city. I would definitely return.
"I expected more from W"
Perfect location (SOMA, 2 blocks from Market st.), nice modern hotel (not one of the best W), good quality service and quite good value for money. But...: I've been assigned a room with a really poor view; the sink was stuck; only one bathrobe was there all the time we stayed; I was charged $500 at check in on top of the cost of the room ($2.000 for 7 days) without even being advised; I've had to claim the third breakfast voucher for my daughter (they just gave me voucher for 2 pax even though the reservation including breakfast was for 3 pax); the restaurant was closed for 2 days for renovation, so we had to take breakfast at the bar (very windy & cold). In the end, I had higher expectations on W....and to close the experience, after checking out (invoice received via email an hour later) we've been charged $36 more for no reason (we discovered by chance because we received a second invoice statement via email). After calling the hotel, the $36 have been returned with a formal apologies phone call.
I travel regularly for business and have been underwhelmed sometimes by how average a stay can become when you don't have someone looking out for you. My W Insider "Sara" made all the difference in my last 2 trips. It is amazing how some of the smaller intangibles can make you feel special. Because of her, I will seek out this property and always let her know how much I appreciate her help.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM