of TripAdvisor Travelers recommend this hotel
"Romantic Sightseeing London Trip"
The W Hotel in Leicester Square was a Fabulous Location in the Theater District as well as being very near Chinatown and the " Tube". We were able to walk to Trafalgar Square, Buckingham Palace, Tube to Thames River, Tower of London and Hyde Park and Harrods ,the Amazing Department Store. There were many delightful pubs for breakfast or lunch in this area. The W Hotel was super contemporary , with excellent service , comfortable accomodations and great location.
We booked in on Friday, we had arrived early but the staff were excellent and very accommodating. We were given a free upgrade to a Spectacular room and it really was spectacular. The only slight let down is the view which I suppose gets better the higher up you are. All in all the staff were great and very helpful. Couldn't do enough for you and we will definitely be staying here again. Thanks everyone and W Leicester square.
"Weekend in London at the Hippest Hotel"
When spending a few days in London and wanting to grasp great theater, pubs, and see the young and beautiful - nothing beats the W! We went for a visit to the National Gallery of Art (a few steps away), for an evening play, great dining and everything was at our fingertips!!! Like many other Ws in great cities of this world - this hotel captures the uniqueness of London's style. Superb design, great service! When we asked for a car - we always got a luxury sedan with a chauffeur! Everything hype and at the highest level! Although they had a huge party in the bar - where all the London beauties where sipping cocktails while lounging in white furs - we heard no noise in our room. Expect high-end design everywhere, chic young crowds in the bar, fantastic for celebrating anything in London.
"Overpriced for what is offers… No value for money!"
You only have one chance to make a good first impression and this hotel disappointed. From the minute we arrived to check in, our opinion of this hotel got increasingly worse. Here are the details and why to avoid this hotel if you are looking for high end and value for money. Not only our opinion but of several others too, as we had several friends visit our room and asked their open opinions without telling ours. 1. Check in; as guests with high SPG status and other high status levels, we expect something special and to feel appreciated when checking in. The opposite happened, as we think the girl checking us in did not know nor understand status levels and started to try to charge us for an upgraded room. At the end of being asked to wait 15 minutes, twice (not offering something to drink except water that was sitting out all day in the open), we finally got a manager to handle the matter and take care of us. This gives a bad impression when a front desk person does not recognize loyalty programs nor even tried to go above and beyond to give good impressions to first time guests. We were not amused. 2. Hotel Hallways and public areas are so dark; you cannot see the number of your room on the card key. Done in black and dark grey, the halls are so dimly lit, (only with a faint light in front of each room), you can almost get dizzy just trying to find your room. NOT good for old persons, even young ones, with limited visibility or other sight problems. Also, the floors are dirty with hair and other lint on the floor. Probably because the halls are so dark, you can barely see the floor let alone your room door. 3. The room: was a so-called one-bedroom suite and it was one of the worst designed rooms I have ever stayed in. To be specific… Lights: so badly lit, there was more light under the bed than in the entire room, especially the bathroom. Limited lighting and so faint and dim, it was a challenge to see anything after dark. High-tech: There are so many electronic devices in the room but no instructions how to use them. The TV is so big, it blocks access to the sensor mini-bar and extra drawer, which would have been nice to use, had it been in the closet area. Closet is completely wasted space and useless as the hanger section is smaller than a child’s closet. 2 sliding doors move back and forth, by pushing them with force, blocking the bathroom, as there is no door to the bathroom. Instead of drawers, there are strange pull-down covers to cubbyhole type storage, not big enough for normal clothes, very Kindergarten style. As this is the UK, hair dryers are not in the bathroom. In this room, it is located in one of the cubbyholes and the cord is short. You have to stand in front of the very dimly lit hall mirror, stretch the cable, located in the back of the cubbyhole while leaving the door open. Trying to even style your hair is impossible! Curtains are not automated and have to be pulled with effort to get them closed. Bending over the desk is awkward and hinders in trying to get them completely closed. An older person with arthritis will have difficulty doing this, as was tested by an 80 year old. Design: the Bed fills up the middle of the room so there is little space to walk between bed and oddly shaped desk. If the bed cover slid off during the night, be extra cautions not to trip and slide on the cover because you could easily hit your head on the desk, as the silky cover is dangerous on the wood floor. We had this happen but was lucky to fall onto the bed. The one bedroom suite is just a king size bed with a half sofa and table, not a separate room at all. One electric socket was found at the back of the room for the ironing board and iron but the light was so terrible, it was difficult to see the clothes being ironed. 4. Bathroom: A large glass shower fills the room and it gargles constantly as there is a problem with the plumbing. 5. A metal try with notepaper, pencil and an electrical cable for the TV is in the bathroom. HUH' What for' Does not make sense, as this is hazardous for electric cables to be near water. 6. Bathroom sink is shallow and rectangle and water splashes easily out and the sink does not drain as should. The counter stretches across the entire wall mirror. The sink is on the left and a built in TV is on the right. (UH ok, who watches TV in the shower') The counter is about 90cm deep and is impossible to lean over to apply make up, shaving, putting in contacts, etc. Where there are 2 tube lights, one over the sink and the other in front of the TV, forget trying to get close to the mirror. They are very low light and yellow in color. There is NO make-up/close up mirror so good luck applying make up. No other mirrors in the room are available for such necessities. (There are more mirrors in the corridors and lounge areas then in the rooms.) 7. Toilet: is located in a very small closet that is difficult to turn around in. It is stuffy and can really stink when doing a smelly job. NO fan in the bathroom either. NOTE: since there is no sink to wash hands after such “jobs), imagine how much bacteria and germs are on the toilet doors' I am sure they have never been wiped down and disinfected. YUK! 8. Robes and slippers are provided but the robes must be for children as they are short and the ties are a challenge for someone not a size 6-8. 9. Breakfast: located at ground floor, then having to climb stairs to first floor would not be acceptable for someone with limited mobility. Table was sticky and dirty. As the staff was friendly, the freshly cooked meal satisfied, the melon was not ripe and the smoked fish, half smoked. Is it worth the extra price, depends upon if you are a foody or not. 10. Location: directly on Leicester Square, in the heart of Red Carpet and theater events. But take note: depending upon where your room is located, it could be noisy on all sides due to street traffic, garbage collection and loud street performers at all hours of the night. 2 positives were noted: 1. Bathroom products were from Bliss. Great brand and provided were the following: a. Facewash b. Shampoo c. Conditioner d. Toothbrush (just one) e. Shaver f. Eye make up remover pads g. Shower cap h. Fingernail file and sewing kit i. Body lotion 2. Bed comfort: very comfortable bed and pillows though the bed was ripped and it is the topper pad that makes it cushy. (I wonder how many times they change these)' So, to finish my review, to pay £300 for this room is NOT value for money nor does it come close. I would not stay here if choosing again and rather would choose a 3 star hotel, offering coffee and tea in the room and free internet with better service. We were truly disappointed and at times disgusted with this hotel.
"Definitely not an ordinary hotel - something happening everyday"
Great location for SOHO/Mayfair area, wouldn't recommend if you have to be in City/Canary Wharf. Hotel is new one with nicely modern decorated rooms. You could get even bathroom combined with the sleeping area in some rooms. Staff and concierge are very helpful. I have been there already a couple of times since being SPG platinum member and there not that many choices from SPG's portfolio. I would definitely go for something on the higher floors (at least fabulous or corner room) Modern music playing everywhere - you can even ask for record player and play music from vinyls (LP) in the room or go to great nightclub which is on almost all times. Nice gym and spa area. Breakfast nothing special and could be better. It is served in the Burger & Lobster restaurant downstairs. I must say that previous restaurant Spice Market was in my opinion a little better.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM