of TripAdvisor Travelers recommend this hotel
"Very average stay, for a very high price. Great location though."
I've been to W Hotels around Asia and North America, and this one didn't measure up. Pros Really great location - especially for first time visitors to London. Close to West End and walking distance to many tourist attractions. Bus tours are just across the street. Room is modern, and decent size. Cons Cleanliness is poor. The lobby lounge on 1st floor is horrible, there were unidentifiable stains on almost all of the couches... Rooms are so-so, alot of dust and sheets weren't too clean. The whole hotel was kind of musty and has a strong artificial perfume smell, and same with the rooms. Service - the first person we interacted with when we checked in at 5 AM wasn't friendly or helpful. After a long flight to London, that wasn't a great first impression of the hotel. Overall - for the price, the service and hotel were very mediocre. Compared to other W properties, this one in London Leicester Square doesn't measure up. Won't be staying here again.
"It's a matter of choice"
It really is a matter of choice and tastes. The hotel is ideally situated in the heart of London. For me that is the positive. The over abundance of glitter balls, loud music, not very helpful staff coupled with the actual rooms are all negatives that would stop me staying again. Why would anybody design a room with the hand basin outside the toilet in the middle of the bedroom ' Why would you put a shower into the room and basically have you dry yourself in the middle of the room on the tiled floor. It;s bizarre. The prices are also unrealistic with a glass of whisky coming in at £10. I am sure there will be many happy customers - but it's not for me on my next visit to London
"Great Location "
This hotel is super trendy and super stylish. Location is great, you are literally in the city center, everything is within walking distance! It's perfect for shopping bars and restaurants. The staff were lovely and helpful. It is a little pricey but hey it's London! it is a bit noisy at night but was expecting that. This hotel is perfect for group of friends or young couples. This was my first time at W and I stayed for only one night. Overall , I loved it!
"Wow. Worth the walk."
The room and the space was the nicest I have been in for a long time. The technology was next level for all the lighting, cinema screen, steam bath, you name it. Check-in was a little slow but not bad. Location in general was very nice. Being next to Chinatown was a nice plus with the availability of nice restaurants and places to walk to. The walk from the subway wasn't easy but certainly wasn't bad. I would go back in a minute. Very nice hotel. Helpful Hint - As you come from the Leicester Tube stop and you walk down toward the hotel on Cranbourn Street passing Leicester Square the hotel sits back on the right on Wardour Street and is easy to walk by.
"fun hotel in great location. best spg choice."
best location for tourist, good roomservice. the problem is their room, its Very very small, bathroom is basicly in the wardobe. and the sink is in the bedroom, no seating area whatsoever.....and i am spg platinum so i assume its not the smallest room they got. i would come back again tough, but only becouse even with the small room, it is still the best out of all the starwood property in london.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM