of TripAdvisor Travelers recommend this hotel
"Great Hotel and Location"
The rooms are small-ish but well kept and modern. The hotel is in the middle of everything. If you don't like crowds then this location is not for you. You can easily walk to over a dozen sight seeing locations.
"Frustrating - trying too hard"
This is one of those luxury hotels where they appear to have thought of everything apart from what you actually need. The room was stunning, inventively decorated and really comfortable - but there was no plug socket by the bed and the lights took ages to figure out (why isn't there a simple "all off" switch to make the room dark'). The bar is glitzy but the loud music made it very hard to have a conversation, and the seats were so low that you felt like you were a giant at a children's table half the time. Having said that, the drinks were fantastic (great old fashioned), the food was delicious and the staff were wonderful - but it was trying a little to hard to be cool, at the expense of its guests, I felt.
"A pleasant stay"
The room is nice and comfy, house keeping make sure I have enough amenities and a bottle of still water (they have sparkling and still) , in room dinning was good and VERY QUICK. A good stay overall, would be better if they put me on the same floor as my colleagues instead of one floor lower.
"Unique design, great facilities and breakfast"
Really cool hotel in the heart of central London. I stayed for work last year and came back to stay again. Rooms are on the small side - but bedding is comfortable, shower has good pressure. It's a unique design where the bathroom counter is in the middle of the room - takes a bit of getting used to. Only gripe is that it is difficult to work in the rooms if you need to. Gym is great - bench press and barbell, rowing machine, cable station with pull up rack, kettlebells and ample room. Feels like a proper gym and not a converted hotel room. Big tick. Breakfast is at the Burger and Lobster restaurant - offers a la carte menu service - eggs avocado is really good. Coffee the best I've had in London. Location is a 5 min walk from my office (Embankment). Really good and will be back next time I'm in London. Room upgrade would be good as I'm SPG Plat....
"Incompetent staff with bad attitude, will not come again"
I don't even know where to start with describing what all went wrong on my four-night stay at the W London Leicester Square. To put this review in context: I travel 100+ nights per year for business, have the SPG Gold status and generally love the W concept, where I have had amazing experiences before (Barcelona, Singapore, Dallas). This was a mixed business/leisure trip. So, here's what went wrong: - Asked for a quiet room => got one right next to the elevator ("no other available") where I had drunk people passing along and discussing their marriage problems, etc. It was better than your average comedy show ;-) (did I mention that the W is basically a club/bar with rooms attached, drawing a quite unique crowd') - Asked to remove the Green Choice after one night for the rest of the stay => room still wasn't cleaned; staff at desk just said "will make sure you get the points, the other agent didn't put you in the system"...no sir, I would've preferred a clean room that day, not points - Asked to have the leaky shower head repaired => didn't happen for another day, front desk didn't care that nobody showed up - Asked to print a boarding pass while passing by the front desk => after 15min waiting right next to the front desk, I asked again...she forgot and said "huh, well, forgot about this". Absolutely, while you were high-fiving your passing colleagues and talking about the last night... - Asked for an HDMI cable (as advertised in the room): "Sir, we don't have cables - where did you read that'"...Speechless - Ordered something for in-room dining and didn't get what was on the menu (paying 24 GBP for salmon, I expect to be delivered what is written on the menu). I called the front desk to ask if the menu had changed or I have misread something. The "Whatever, Whenever" rep didn't really care and only after I asked if she could check with the kitchen, she grudgingly did so. After a few minutes, she called back and said that they don't know what my problem was (half of the sides were not on the plate, that was my problem) and she sent someone to the room. The guy came two minutes later and just said "this is how they cook it, no beetroot puree for you today, sir" and only after some discussion with everyone I got some salad on the side. You should've seen his rolling eyes when he left my room... That's what I call true customer service! - After 6pm, the hotel turns into a huge bar/club and there are bouncers at the front. It all feels like you want to enter Berghain here in Berlin, not very welcoming - "Luxury comfort" is a bit of a stretch, when your Sunday night starts after 1am because the loud beats from below are hammering in your ears - On a side-note: while you get all amenity kits quite quickly, why don't they provide the basics right from the start (shaving kit, detal kit, shoe sponge, ...) like many 4-star places already do' Sorry for this long and probably over-the-edge review, but I am really disappointed in what was delivered vs. what W usually stands for. This is a five-star hotel that charges five-star prices – a customer can expect five-star service for that. After this terrible experience, I will definitely go back to the Sanderson where I usually stayed before trying out the W (similar style but less obtrusive). The W has definitely lost an opportunity here...
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM