of TripAdvisor Travelers recommend this hotel
"Spoiled for My Birthday -- Thx Christine!"
W Insider, Christine H., treated me like a queen for my 40th birthday. I was thrilled with my upgrade to a spectacular suite and then overwhelmed when I had birthday treats -ballon, chocolate cake, champagne gummies and a complimentary bev- waiting for me inside. Christine took great care of this old lady, no better way to start the birthday weekend! We also enjoyed a delicious dinner at STK, and a tasty breakfast at The Backyard- a first class hotel property! Thanks W LA and Christine!!
"RESHANNA IS THE BEST"
My wife and I stayed at the W after a late night event that took place at STK. We were in formal clothes, and didn't pack a bag, intending to go straight home in the morning. However, when our plans changed for emergency medical reasons, Reshanna not only lent us her personal phone charger, but also ran to Target for us to buy a change of clothes for my wife. Reshanna was so unbelievably kind and helpful. We've stayed at many 5 & 4 star hotels, and have never had someone treat us so well before.
"The W brand needs an upgrade"
This is an old building, the ventilation system needs upgrading and any modifications to the existing system was engineered poorly. We had to change our room within the first few hours of checking in due to the fact that our room would not cool down. Had the maintenance people show up three times until I was moved. The new room wasn't much better. The bedroom cooled down to much and I couldn't warm it up until the maintenance people figured it out. That took another three calls. One at 5:30 A.M. The air flow thru the vents was very loud also, I mean loud, like annoying already! Additionally I found out they posted to my credit card $525.00 dollars in front for what they said was security deposit and incidentals. I am not used to being charged in front for anything, only on check out. I had to call my credit card agency to stop any more credits. Did not like that way of doing business. Very poor experience!
Our stay at the W was exceptional! From the beginning we were overwhelmed with great customer service and friendly staff. The good hospitality started with Will greeting us at the valet. Our checkin with the front desk was done with ease. Throughout or stay the front desk staff were incredibly helpful! Oleg & Cynthia both gave us ideas on local restaurants to try. We did explore the surrounding area a bit and felt super safe and again, always greeted by friendly staff. That evening we had drinks at the STK bar downstairs. Their Moscow mules were amazing! My only complaint which is minor is they weren't served in copper cups. Not the end of the world. Already over it. Prior to checking out on Sunday we enjoyed brunch at the Backyard. The ambiance is so beautiful and the servers took great care of us! Dustin & Andrew were fun and made sure we were taken care of! We would highly recommend the W Westwood!! Can't wait to visit again! -Nick & Megan
I had prearranged an early check in due to wedding event and arrived with the room not ready. Waited well over half an hour. Room was ok. Bed was very comfortable but found furnishings otherwise very uncomfortable. Thought the tub was way to high...hard to climb into/out to take a shower. Annoyed that there was no alternative to valet parking which was imo way over the top expensive. $50/day with tax. per night. Ridiculous. I don't mind paying for parking/valet but this was too expensive. Also when checking out - the car should have been brought to the front to reload for leaving rather than left in driveway blocking the sidewalk. Not a smart system. There was No info in the rooms re: hotel layout. Only food you can order. When I called for info they said they want to personally assist their clients. Fine-but put the info in the room what's where. On a positive note - their staff was lovely and friendly. Everyone we dealt with was doing their best and well trained. Operational issues need to be addressed.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM