of TripAdvisor Travelers recommend this hotel
Everything about this hotel was superb. From the personal, warm welcome to our easy departure, we dealt with real people who were generally interested in how our stay was and made us feel so welcome, especially Nhan - even though we only stayed one night!
"AWESOME Valet/Front Desk Staff...."
I have been traveling to LA every month for almost 2 yrs now. I typically stay at this hotel all week. I have had my issues with the hotel itself but the valet staff, specifically Shin, AAron and Manny, have been AWESOME. They always great you with a smile and are always so very helpful. I enjoy speaking to them when I am waiting for my car. Its a nice start to a long day :-) The Front Desk Staff is awesome as well. Although I am unable to remember their names. Each person i have encountered is always very accommodating and nice. The hotel itself is average. I feel it is a bit over priced. It could use some updating.
"Fantastic property !"
Stayed at the W Los Angeles in Westwood while on business for 5 days and I loved my experience. Very well located, near the university and Westwood village with tons of shopping and restaurant options. Really nice renovated property. I arrived early and waited to check in for almost 4 hours. In spite of this they upgraded my room and offered two drink coupons. This really showed the quality of service this hotel offers. I ate at both the Backyard restaurant and STK. fantastic food and drinks in both places. Great service and friendly staff. Rooms were comfortable and nicely cleaned each morning by very nice and hospitable ladies. The room service was actually very good and I was surprised at the quality of the food delivered. The only two negative comments I have is the price for the wifi as most hotels offer it complimentary now, and the noise of the heater and air conditioner. It sounded as if someone was banging on the roof when it would come on and off. Aside from that I would definitely recommend this property to anyone visiting Los Angeles in the Westwood/Beverly hills area on business or pleasure.
"Staff makes this Hotel GREAT...wow I feel like a Tiger"
Check in was great due to Cynthia Phan, who greeted me as if we have met many times before. I felt like family and not a guest in this hotel. Front desk staff during my stay was GREAT. I had to call maintenance for some repair and Head of Engineering Juan Monterrosa came and fixed it. Wow that is service. If I had a business, this is how it should be ran. Thank you, W Hotel John
"Fun Time thanks to Christine and Everyone else at the W West Beverly Hills"
My sister and I went to LA for her birthday in April (April 28-May 2nd). We spent a wonderful 5 days and 4 nights in the hotel. We loved the location and its proximity to all of the places we visited. Christine and the rest of the Concierges were amazing. They helped me arrange a cupcake birthday surprise and a private black suv celebrity home tour. We had so much fun. The hotel was fun and contemporary as you would expect from a W hotel. The rooms were surprisingly spacious. The Valets always had our car ready to go quickly and offered water and amazing service each time. The only issue we had was the air conditioning would warm up every night as i believe they were conserving energy. We would get pretty warm at night. The problem was solved with a call to the front desk. We will definitely visit again!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM