"Save yourself the trouble and stay somewhere else"
The lock on the door is broken. The staff didn’t even bother to offer me a change of room and instead expects me to sit there while they work on the lock' The SPG keyless feature they advertised does not work, so don’t bother with that either. Informed by the front desk that being a gold member here means you get the best room in the room category you booked (No upgrade is possible is what they said). Basically, a room on the low floor, not corner room with a view of the ghetto, unlike what they said in the fine print. My colleague who is normal member got a room on the high floor with an upgrade, so go figured. Wireless internet is not free if you get on their website and have someone on their sales team call you back to make the reservation, apparently it only works if you book directly online, so be aware of that too. Overall, the staff seems friendly and welcoming, but in the end are completely useless. You are basically paying a 5 star hotel price for 3 star service. Save yourself and book a room in Marriott, IHG or Hyatt next door. The price is roughly the same anyways.
"Great room and breakfast, AC controls need work"
Got upgraded to cool corner room, interesting layout but spacious. AC controls weren't good, room was either way cool or too warm, maybe because thermostat was around the corner by the door for some mysterious reason! Breakfast and service on 1st floor was outstanding. Strange that no US sports were available anywhere on TV in the rooms or in lounge
"Great stay! "
Been here and stayed here a few times since I lived in Mexico City for a few years. The bar area is very nice. The service is great. Comfortable beds. Clean. Nice bathtub in the rooms I've stayed in. The spa is pretty spectacular. Actually the spa is my favorite in the city. Great staff too. This hotel and the Four Seasons are my two stay spots in this city hands down. Hope to be back soon!
"Flawless service and trendy decoration"
I love the W hotel chain and the way they conceive their hotels to deliver a full experience. The spa is wonderful in this hotel and the bars are very enjoyable and trendy. The room is very modern with great attention to details.
"Very nice hotel!"
The hotel is very nice, the decoration is really cool, the room lights, paints, bed, bathroom and view were amazing, i love it! I was in the 9 floor. the location is nice since you have many good restaurants around. Try to eat breakfast in Polanco, is very nice! However, the hotel's breakfast is really good as well. The bed was comfortable and the shower was something else, I can spend many hours there after a long busy day. I took pictures as a sample because I would like to have something similar in my house here in the US.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM