"What a great hotel!"
My 2-night stay was amazing! I was pleased with the attention to detail. For example, the welcome mats in the elevators are changed to reflect morning, afternoon and evening greetings. The room was spacious and clean. The pool area is spectacular. The gym/spa/fitness center is very nice. I felt like a queen the entire weekend. As a guest, you are given VIP access to the club (Whispers') on 50th floor. Wow! This hotel is close to Brickell, Bayside, and Downtown Miami. The only negatives that I experienced are that the business center computer is fee-based and I was also charged for some mini bar items I didn't use. I prefer hotels that don't have mini bars. As SPG gold, I was offered late check out. I can't wait to return to this hotel! Thank you W Miami!
"Over-priced for what one gets"
Stayed 5 nights and booked almost one year ago when it was the Viceroy. The hotel is expensive although they honoured my original rate. I had a single room on the top (14th) floor - the higher floors are condos/apartments. The room looked luxurious (rack rate advertised was $1,000 a night). But no comfy chair/armchair to relax in and it looked as if the bath had been removed and replaced with a shower only. This meant that after a long day of activity there was no bath or comfortable chair to relax in - just your bed! The hotel describes that rooms have a kitchenette but the amenities are abysmal - just a microwave and a sink (one doesn't really need the latter as there are two bathroom basins). No cutlery, utensils, plates, dishes etc. No proper tea bags but only the silly Lilly expresso machine. The small, 591 ml of drinking water cost $7. They do give one small bottle as complimentary and this bottle was actually replaced with another free bottle of water - not sure if this was accidental by the maid, as it happened only once. There is one restaurant that served a la carte breakfast weekdays (I didn't try as the prices were high). Room service is possible but on top of the meal charge there is - wait for it - 20% gratuity, $10.00 delivery + 7% Florida sales tax + 2% local tax. Better to go a couple of blocks to 'Fresh Market' on 2nd Street. What I liked. Location is great, just south of the Miami River on Brickell Avenue and 5 mins to walk to the Metro Mover (tram cars that are free). The pool, as can be seen in the photos, is also very good. Staff were okay but when I asked my maid for a knife, fork and spoon, she could not provide and told me to ring down to reception. Not a great choice of eateries in the immediate area but one can walk in 10-15 mins to 8th/10th Streets/ 1st Avenue where there is a choice. As I was flying transatlantic leaving at 9.30pm and had to checkout by 12 noon, the hotel did allow me to take a shower in the spa before departing, which was good of them. But in no way do I complain about the staff in this hotel but the W corporation for not providing what I would expect from a so-called 5* establishment and the high rates they charge.
"Great place to eat and have a drink"
As always, W over my expectations, great decor all over the lobby, the Dutch and Mr Chow. Nice ambiance in the bar and good G&T, the club at the back part of the hotel is nice and gets better after 1am
What an spectacular view; our room was on 38th floor. Room suite was comfortable with all its amenities. Quiet and soft beds. Bathtub is very high to get in though. Beautiful swimming pools available.
We stayed at the W for my best friends birthday and had originally booked a room with double beds. after speaking to Jorge at the front desk about their birthday he offered us a complimentary upgrade into a suite in celebration of their birthday!!! talk about getting our day started. the room was FANTASTICC! not only were we given an amazing room but Jorge sent us champagne and 3 glasses with a personalized note. let me tell you, that was on every single one of our social media outlets!! definitely staying here again!!!! Jorge was phenomenal and gave the greatest customer service. We are beyond appreciative!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM