"Great Hotel and Staff- great location"
I was at this property for a few days and certainly enjoyed my stay. There was a small issue with my room and I was upgraded immediately. A bellman came to my room minutes later and helped move my belongings to the upgraded suite. I am forgetting the directors name but the upgrade was offered (unsolicited) and without hesitation. That's what a regular traveler looks for from management to quickly make problems go away. Problems will occur and that is normal but how quickly will they go away and how little impact will they have on me' In my case, it was handled professionally and the switch was seem less (took less than 10 mins). Further, the hotel is in a prime part of Brickell. Some of the top restaurants are within walking distance (Cipriani, Wolfgang Steakhouse, Tamarina, etc) and the spa (Icon Brickell Spa) is SERIOUS!! Great time and I can certainly see myself coming back. We split time between this property and the other W in South Beach. Very different properties but both were wonderful. Thank you W/ Starwood for another incredible stay!
Apart from the fact that a kid used the pool as a bathroom, which in my opinion is totally unacceptable, and the hotel took 30 mins to clean the water it also happened that a glass from a high floor was thrown who could have killed or injured someone and days later they didn't find the guilty. The room service is terrible. I came back at 23:00 and my room wasn't ready for the night. I called and an hour later the maid came, angry and annoyed to do her work. The only reason I would come back is the Basketball trainer Markus which is absolutely the best, outstanding and very professional!
"A little different"
This is a hotel in a residential apartment building - so there is no big glamorous entrance. The rooms are nice and big and comfortable. the pool on the 50 floor has a great view and is relaxing. Service is very good and food is good. Not a vacation hotel but certainly meets the needs of the business traveler.
Great location if you're visiting clients on Brickell. Ask for a higher floor as traffic can be noisy when staying in lower floors, especially since the hotel is right after the bridge. Got upgraded to a Suite, which was very spacious and comfortable!
"Good hotel in downtown"
The rooms are nice. Beds are comfy, bathrooms are great. Plenty of room. The roof and pool are awesome, good views and can swim tons. The gym is a bit odd to get to. It's not a very walkable neighborhood.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM