"Really nice property"
We stayed at The W for a night and were blown away by the staff that were welcoming and provided genuine hospitality. Jorge at the front desk was very helpful and friendly. We had a nightcap in the bar and the staff was welcoming. Nice job you guys!!!
I love the Viceroy (now W). The rooms are draped in a lovely Asian decor and smell amazing. You get full-sized soaps and lotions to use during your stay. The staff is friendly. I really enjoy this hotel for weekend trips. Its a very luxurious hotel away from the typical obnoxious overzealous Miami crowd.
"New favorite hotel downtown"
After reading some of the negative reviews i was especially surprised at how nice this hotel is and don't really have much bad to say. While I didn't make many staff requests all of my interactions were very pleasant and helpful. The property was sold out both nights for the boat show but it wasn't noticeable in the facilities, even in the small lobby. Had a room facing downtown so no water view and wasn't bothered by any traffic noise from the 10th floor. The room itself was sizable and could see that money was spent on quality finishes when it was built. There is a small pool on the 50th floor which was empty shortly after it opened in the morning. It was more clubby than relaxing but the view is pretty spectacular. The highlight for me was the icon spa facility which is nothing short of amazing. It's arguably the best hotel spa I've seen especially domestically and given that it is complimentary. After having stayed at the Four Seasons and Conrad (despite once getting a condo like room) I think the W is my new go-to.
I had to call 3 times to get the cream I order with breakfast. The maid did not replenish the water, coffee, cream, or sugar in the room and it took repeated phone calls to whatever/whenever to get them re-stocked. Very slow, poor service.
"Horrible service! Extremely rude and unprofessional staff!"
The staff was very unprofessional. There was no heating in the building and the team didn't provide a solution for us. We also had two men walk into our room when we were sleeping without any prior notice! Never experienced something like this before!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM