"Avoid this hotel if you want a pleasant vacation. Terrible and rude customer service Be Aware!!"
Frist, I don't want blame Google Map which will mislead you to a private community. This hotel is residence building plus hotel room. When we walk in the lobby, smelly and in construction. I lived there two nights, never seen a housekeeper. Second which is the "best" part, I lost my item when I check out. I called front desk helping me find my thing. A girl transferred me to the security department turns out that no one ever picked up the phone. The second time I call that she promised me to transfer but the fact is she hang up instead. Generally, you asking for help you should show polite. But I am sorry to say that you will lose your temper when you encounter with one of their staff. Promise you! Third, the gym has to go across the whole parking floor and use the stairs in 14th floor.
"Excellent Hotel with Tremondous Staff"
I would highly recommend staying at this wonderful property. I have stayed at W hotels all over the country and they are always consistent with excellent quality. What stood out at the Brickell W in Miami was how great the staff was. Hannakuah and Jorge went above and beyond to ensure that we had a wonderful stay. I was in town celebrating my dad's retirement.
"Lovely room, great front desk clerks, billing department needs an upgrade"
The bathroom was larger than many hotel rooms I've stayed in. Having an accessible outdoor balcony was fun and entertaining watching the people scene on Brickell Avenue down below. Didn't get to use the pool. Mini fridge lived up to its name and was full of very expensive mini-treats so unusable for other purposes. HVAC was quiet and efficient. Bed just fine. Main room of decent size and nicely equipped. But beware of those goodies if you aren't on an expense account. The day after we checked out, we received our final bill which included $119.97 charge for a "Munchie Box". Since we hadn't partaken of any munchies, I called the finance officer and left a message. When there was no response, I left an email which wasn't responded to. So I had to physically return to the hotel to have the conversation. At first, I was treated skeptically. "We'll have to pull those papers and audit them.". Eventually, a director became available and she promised to refund the charge. Six days later, the charge was refunded to my credit card. I understand that billing mistakes occur. The W, however, needs a better system in place for rectifying them. The guest shouldn't be charged incorrectly - $119.97 for a Munchie Box'! - in the first place but, when that does occur, all efforts should be made to make the customer whole. I shouldn't have to phone, be ignored, email, be ignored, show up in person and be ignored for 20 minutes, till someone got their act together. And, based on a brief internet search, this was not the first occurrence of this inaccurate charge. Bottom line: Great deal for the $150 I paid but the aggravation took a lot of that satisfaction away. At least, to the hotel's great credit, they did refund the error and they DO NOT tack on the insulting "RESORT FEE" that so many other venues now uniformly charge. BTW, do allow budget for parking expense of $38/day plus tax.
"Love this hotel. Great location"
Nice location in Brickell miami. Not far from downtown. Great spot to stay if you don't want to stay in south beach. Can be pricey as it's a nicer property. My room was awesome and guest relations staff very helpful. Will stay here again.
"Had a Great Time!"
Stayed here over the recent December break. The hotel made our trip fun and had a very easy going atmosphere. Will come again as soon as possible! Food was great and service was attentive and friendly.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM