"Viceroy to The W"
I've stayed at The Viceroy Brickell at least 15-20 times as it became one of my "go-to" hotels in Miami, due to it's consistent cleanliness, quality and accommodating service. I am a South FL resident who frequents Miami, so I've stayed in most of the luxury properties/boutique hotels throughout the area and found the Viceroy seldom disappointing (as many other in the surrounding area were). I usually opt for the Mega Room (two queen beds) over the Fantastic Suite (king bed with seating area) because I find the layout with floor to ceiling surrounding windows to be favorably open/spacious and suitable for myself and 1-2 friends. I usually spend most of the day by the Icon pool/spa (unique vibe with excellent views of the surrounding city water of Brickell key), so the extra closed off seating area is not necessary for me personally. Bathrooms are spacious with waterfall shower and spa tub. I'm not bothered by the smaller boutique-esque lobby since in my past experiences, the check-in process was done efficiently and the other amenities offered were enough for me to enjoy my stay outside of the hotel room. 15th & Vine is the restaurant within the hotel located on the 15th floor - the food is decent, not necessarily exceptional if you're a foodie, but the view makes up for it. However, I just completed my first stay since the Viceroy was acquired and renamed as The W - being a SPG Platinum member, I am very familiar with The W hotels and Starwood properties across the globe. The decor is entirely the same as it was previously as The Viceroy (which I was relieved to find out). Upon check-in, I was informed that the pool area (which I had planned to spend the day by) was closed due to a wedding party. If I would have known the pool was closed, I would have planned my stay elsewhere. I was eventually helped by Trenise, who was exceptional in every customer service aspect. She organized complimentary transportation to a nearby resort and reimbursement for the pool party entry fee my friends and I would be charged. She was extremely helpful throughout my stay and eased my experience tremendously. I later discovered that the pool area is entirely demolished and will be under construction indefinitely. I was confused and displeased with what excuse was communicated with me about the issue. All in all, It's a nice hotel with a unique luxurious yet city vibe. I will be staying there again when the construction of the pool area is complete. I look forward to seeing the new pool area and other renovations. The previous staff and accommodations of the Viceroy remained consistent and wonderful - it has since then (with the exception of Trenise) lost it's magic.
"Another Good stay"
We stay here with friends and family and the location, beach and amenities were great, the weather,staff and restaurants were very average for a W hotel. We enjoyed the rooms with a good view, staff a little too cool and attitude. However it was a busy week during marathon weekend. Love the location convience to ocean drive, Lincoln road and the beach.
"Awesome property improvement can be done"
The experience with W is always good but the time I visited they had some fashion show because which the pool was not accessible which gave me a little hard feeling for the property. The service is good the rooms are well made. Also the hotel doesn't have its own steam and sauna was missed by me and the spa franchise was not very friendly to be honest
"Nice hotel, location and spa, but the lobby was 1 star."
I'm a luxury traveller; therefore, I have high standards and expectations. Usually, hotels like the W tend to have a positive first expression on visitors. However, the moment I walked in the lobby, I thought I was in some kind of an old hotel or even motel. I recommend that the W spend some $ to upgrade that experience. Room: I have added some images. Clean and nice rooms. Service: Good service. Daisy, the pool's bartender was very nice, helpful and courteous. The front desk staff were okay, they didn't upgrade my room to two beds as requested, despite the fact I'm a frequent SPG customer. I usually stay at the Four Seasons Miami and the front desk team would do anything to make sure my request is accommodated. Please do that here! Spa: You have to walk through a garage and strange steps etc. to get to the gym and spa. But once you are there, it's very nice! The steam room in the men's locker room was not working! Please fix it. Food: I had breakfast at the restaurant on the 15th floor. The food and view were really good! Finally, depending on your needs and mood, but I definitely would recommend the Four Seasons downtown vs. the W Brickel. The only thing I really liked at the W was the Spa.
As a frequenter of W Hotels around the world, this was a very bizarre place. It's a series of towers for the residential part of the hotel and the hotel is almost like an afterthought. The lobby it tiny. You literally walk into the check-in desk just stepping into the lobby. The room, though generous in size, was very odd. For a new hotel that opened in June 2016, one would think that everything would be finely appointed and new. But one would be wrong. The pervasive scent throughout the hotel was mildewy. Just because Miami is a very humid place, most hotels have taken this to task with dehumidifiers around to combat this issue. But the W has yet to take it on. The bathroom toilet-paper holder was askew and literally felt like it was about to fall off. The TV is not proportional to the space and surrounding lamps that flanked the two sides. And there were only conveniently placed outlets on one side of the bed--the room was essentially built for one person to sleep in a king-sized bed. The restaurant is on the 15th floor. That's the top for the hotel. The rest is residential. But that's about it that's at the 15th floor. The restaurant does have a really neat patio with trees. You wouldn't think you were in the middle of Miami. The meeting rooms are there, too, on the 15th floor. But be prepared for an olfactory onslaught of dusty old smell. Good grief. The workout facility is a weird journey. Go to the 15th floor, exit through the back stairs and descend one floor and exit again into the garage. Follow a "path" painted to guide you through the garage to another building and then through a couple doors and arrive at a spa/workout facility. After all this bread-crumbing, the workout facility is just odd. Half the machines are out of order. And if you want one, it's gonna be a wait since it is supposed to service residents and hotel guests. Also, the treadmills are poorly placed. There is this amazing view outside the windows that the treadmills face and instead of optimizing the view, the treadmill is set so you are staring at a beam separating the window panes. It would be best if they just moved them all to the right one foot to take full advantage of this pleasant scene. If you get a good deal, then it's worth the stay. If not, keep shopping. Not the chic W that you were expecting. The service is still Starwood Gold but the premises leave much to be desired.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM