Amazing staff that is quick with suggestions and also requests for additional towels and a service need. Bathrooms have frosted glass as walls so if you are sharing a room with a group of friends, don't be shy.Comment of B. Shannon , United States the 2016-02-17
"Great staff, though understaffed"
Mark from Valet and Quintin from Front Service are friendly, helpful and acoomodating. The whole front service staff is great each time i interact with them. Its best to call ahead downstairs for your car. otherwise you'll be waiting for a while - It seems like they are really understaffed. for the whole week I was there, the front service/valet crew was always running around, pitching in to help one another if there was a need, all with great attitudes. However, in spite of their team effort, it would be great to see more staff so that the front desk doesn't have to valet, and so on.
"Great overall experience"
Location is perfect. Room is very spacious and service is good. Debbie at registration was very helpful checking out. Bar had amazing craft cocktails...we asked the bar tender to create something new and it was delicious!
"Perfect French Quarter Location for Anniversary Celebration"
We came with another couple to celebrate our anniversaries and experience as much of the great food as possible. Mardi Gras was just kicking off so it was fun to be in the heart of it all. Debbie at the front desk gave us top notch service upgrading our rooms and setting out a special treat for us; a bottle of bubbly, gourmet cheese platter and King Cake in each of our rooms. We even got card signed by the staff! Joseph and Marie were also helpful at the front desk. The beds are super comfortable which is a W standard. The courtyard is so inviting with lots of sunny and shade seating. The hotel does show a little wear with dings and dents and carpet snags and seems like it may be do for some remodel. Keep in mind this is not a place where you going to linger in the rooms with so much to see and do in the area. Overall, we had a great time and the staff was eager to please.
"People make a place"
I enjoy staying at W Hotels and that is why we chose this location. This W was very different. When choosing to book here, it is important to understand that there is not a hotel lobby. The check in counter is completely removed from the hotel rooms. We stayed here for 2 nights and felt that the hotel did not live up to The W standards. We 'upgraded' our room because we were placed in a room with double beds to a less than 'spectular' room. The room was smaller than the original room. The phone was extremely outdated and we never did figure out how to make a call to the front desk. The pool and courtyard are beautiful. We laid out at the pool for a few hours. It was extremely loud and unrelaxing as the hotel staff was constantly rolling things by. The hotel is in a great location, however, it lacks the normal W standards.
"Nice Hotel! Great employees!"
This has got to be one of the best locations for a hotel! I was literally in walking distance of EVERYTHING! The ladies behind the desk (Jade,Debbie and Kim) had warm welcoming personalities which put the icing on the cake. I can truly say I enjoyed this stay. Also, the weather couldn't be any better! Thanks for such an amazing stay!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM