Amazing staff that is quick with suggestions and also requests for additional towels and a service need. Bathrooms have frosted glass as walls so if you are sharing a room with a group of friends, don't be shy.Comment of B. Shannon , United States the 2016-02-17
The only thing that this establishment has going for it is its perfect location in the heart of the French Quarter. Everything else - from its unprofessional staff and the astoundingly poor service they provide to its rundown rooms and grimy premises - falls well below the W standard. When we arrived at the hotel, the bellhop just stood and watched us struggle with our luggage without even so much as acknowledging our presence, let alone offering assistance. When we attempted to check in, the young girl behind the counter seemed more interested in arguing with her bank (she was on the phone with a representative discussing loans) than greeting us and providing us with our room keys. The room itself was nicely decorated but pretty worn down. The next day, when nobody had come to clean our room by noon, we called front desk and asked for housekeeping and we were advised that someone would come right away. We left the hotel for lunch and came back at 1:30 p.m. to find that nobody had come. We called again and were assured that someone would be right up. We left the hotel and came back at 3:00 p.m.; STILL no one had been up to clean the room. We called a third time and left the hotel. Thankfully by the time we came back in the evening, the room was finally cleaned; yet the cleaners left their cleaning products on our beds. Also, if you plan on lounging about by the garden/pool, forget ordering any food or drinks. If you are lucky enough to be approached by any soul to see if you would be interested in eating or drinking al fresco, then expect that person to take your order and come back more than an hour later with your drink. Overall, we were sorely disappointed in W's New Orleans offering. We have been to New Orleans a number of times and we love the city. We will surely come back but we will never stay at this facility, where its staff (save for a lovely and helpful lady named Nicole at the front desk) seem to do everything in their power to ensure that you are inconvenienced.
"Great staff average hotel"
Location was great, staff was super friendly, bar was fun, restaurant is pretty. Room was tiny and had a strong smell of air freshener. Had to wash everything I hung in the closet when I returned home it still smelled like the hotel.
"Wonderful Boutique Hotel"
We had a fun, funky room. The pool and the garden was magnificent. Very relaxing. Right in the heart of it all! The staff went out of their way to make us feel welcome.I really love this property, it's only 97 rooms and it's just a warm feeling unlike the larger impersonal properties.
"Perfect location for French Quarter during festival"
Jermaine was great in getting our room upgraded for our anniversary during French Quarter Festival and Quentin in the valet area was friendly and fun and always there to answer a questions. This is a great hotel with very friendly people and good service. We've stayed there a few times a few years ago but I think the people they have now are extra nice and the hotel does a great job.
"OK if you are planning to party on the Bourbon Street."
I expect a certain level of quality stay at the W’s. This one is far from my general perception of this chain. Yes, its modern and targeted to the younger consumers, however, everything else seems to be more of joke. Location: very good as it is within a short walk from Bourbon Street or all the must-see places in New Orleans but two blocks away from the noisy crowds. Check-in: Don’t expect to have a room on time. My room was ready over two hours past the check-in time. I also witnessed many people fighting with the front desk staff about the room not being ready. The excuse of the front desk manager is: “we are a boutique hotel and we are constantly fully booked, we are doing our best to clean the rooms for you on time” REALLY' Hire more people! Moreover, front desk staff disappears in the back when there is a line of people waiting. Finally, the staff is very pushy about “going green” for extra spg points. This means- no cleaning, to garbage collecting, unless you call them. Try to reach somebody over the phone there – that’s a challenge! Room: Mine was quite specious and had a comfortable king-size bed. That’s about it when it comes to the positive aspects. It was very dark with a view to a wall. Fortunately it had many light spots so after turning all of them on, it was OK. The walls are so thin, you can hear all of your neighbors talking, snoring, throwing-up… Bathroom: Definitely designed by a man (I heard this comment from other women too), very dark, with light on a side of a mirror – impossible to do make-up. Breakfast: Not worth paying for. There is no business center in this hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM