of TripAdvisor Travelers recommend this hotel
We stayed at the W Union Square while looking at colleges for one of our kids. We used Starwood points and were upgraded to a large room which was very much appreciated. We loved staying in Union Square. There is so much going on with great restaurants, bakeries, and shopping. The hotel was perfectly located, close to everything including the subway. The staff was extremely nice. The hotel is clean and contemporary. On the negative side, there was no newspaper in the morning which was a disappointment. When getting directions from the front desk, I had to ask for an area map instead of just being given one. This is a small thing but it would have made a difference. Also, there was no magazine about what was going on in the city that week. Another small thing that would have bumped my rating up to 5 stars. All in all, it was a positive experience and I would stay here again.
"Great for Business travel or a weekend getaway!"
Wonderful Hotel with the best staff in the city. Magy and Stella at the front desk are wonderful and will ensure you have the best possible experience while staying in NYC. Jose at the front door is always smiling and will point you in the right direction. Rooms are always clean and food is always delicious. My go to hotel whether in town on business or for a night away from the kids!
"great time in New York"
The hotel was wonderful. the rooms clean and well maintained. the space was a little small but all and all it was wonderful. The location was perfect we were able to walk to everything we wanted to see.
"Great staff and location"
Get the "wonderful" room or suite. Our 5 year old loves the couch sleeper! Staff loves children and the location can not be beat. We usually come on fridays so that we can go to the Union Square market on Saturday. Plenty of great restaurants in the area as well and the Union Square subway station.
In a great location, this hotel has gone through several decors - I have stayed since it opened - and the current is not one of the best... nor the worst. A bit overdone, shoddy construction, and stained fabrics don't make it live up to the 6-star Starwood rating level. I am a Platinum member and even giving plenty of advance notice received only the minimum recognition (other Starwood properties make a better effort.) There are few exercise machines - one didn't work, I had to ask for the complimentary water everyday of my stay, and such. Not egregious, but not thoughtful.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM